Chapter

1
INTRODUCTION
TO MANAGEMENT
AND ORGANIZATIONS

CJB 40403
 COURSE ASSESSMENT METHOD
(3 CREDIT HOURS)
1. QUIZ 1 & QUIZ 2 (online) : 10%
2. TEST 1 & TEST 2 (written) : 20%
3. EVENT MANAGEMENT : 30%
4. FINAL EXAM : 40%
-------
100%
 COURSEWORK/ASSESSMENT
DISTRIBUTION
• QUIZ 1 : 5 % (Chapter 1-3) : WEEK- 6
• QUIZ 2 : 5 % (Chapter 6-8) : WEEK- 11
• TEST 1 : 10 % (Chapter 1-5) : WEEK-7
• TEST 2 : 10 % (Chapter 6-11) : WEEK-12
• EVENT MANAGEMENT PROPOSAL : 10 % WEEK- 3
• EVENT MANAGEMENT PRESENTATION : 10 % WEEK-9
• EVENT MANAGEMENT FINAL REPORT : 10 % WEEK-10

TOTAL : 60 %
1. Name of Course Management For Chemical Engineering Technologist

2. Course Code: CJB 40403

3. Name of Academic Staff: Dr Wan Noor Aidawati Binti Wan Nadhari

4. Rationale for inclusion of the course in the program:

This course is aimed at providing students with the knowledge for applications at workplace.
Management is the process of managing several related projects, often which with the intention
of improving an organization’s performance. In practice and in its aims , it is often closely
related to systems engineering. In today’s global and fast paced business environment,
success on complex projects cannot be guaranteed by technical competence alone. These
environment s require reality based project management skills and expertise. Budget
constrained, schedule critical chemical engineering projects, often executed by virtual teams
operating from different parts of the world, require team based project planning to guarantee
success.

5. Semester and Semester 6 or 7

Year Offered Year 3 or 4
January 2018
6. Total Student Face to face (F2F): Total guided and
Learning Time: 120 64 hours independent
hours learning (non F2F):
56 hours

L= Lecture L T P O
T=Tutorial
P=Practical
O=Others 28 28 - 8

7. Credit Value: 3 Credit

8. Prerequisite:
9.
Learning Outcomes:
Upon completion of this course students should be able to:

1. Explain the basic management functions and process, as well as

the management terms and concepts. (A3, KK)

2. Discuss the managerial decision process globally and culturally.

(A2, TS)

3. Justify the interactions using communications and management

approaches and practices. (P4)

4. Practice the applications of management in the workplace of

chemical engineering technology and society. (A2, KK)
10. Transferable skills

1. Skills Development of the communication skills Skills

assessments

2. Participation Written communication skills via written test and final exam. Examination,
and tutorials and
Debate and presentations.
Communication assignment report.
skills Students participation in class, questioning and answering
questions.

2. Teamwork Students are required to work in team during debate, case Project report and
study, tutorial session and project. oral presentation.
12. Synopsis

This course expose the concept or principles to student on various management

practices, which covers, evolution of management thought, planning and
decision making, organizing, leading, motivation, control, communication, human
resource management and total quality management. It will also look at the
functional areas in management like human resource management

13. Mode of Delivery

Lecture, tutorial and discussion.

14 Assessment Methods and Types

Written :
Test
20%
Assignme :
nts &
30%
Presentati
on
Online :
Quizzes
10%
Final :
Exam
40%
 9

WHAT DO YOU THINK

ABOUT MANAGEMENT?
 10

WHAT DO YOU THINK

ABOUT MANAGEMENT?
• Involves people
• Organization
• Top management vs lower management
• Compulsory for every company
• Can be corrupted
• One of contributing factors to company
successfullness
 11

WHAT IS AN
ORGANIZATION?
 12

WHAT IS AN
ORGANIZATION?
• An Organization Defined
• A deliberate arrangement of people to accomplish
some specific purpose (that individuals independently
could not accomplish alone).

• Common Characteristics of Organizations

• Have a distinct purpose (goal)
• Composed of people
• Have a deliberate structure
 13

EXHIBIT 1–9 CHARACTERISTICS OF ORGANIZATIONS

 14

WHO ARE MANAGERS?

 15

WHO ARE MANAGERS?

• Manager
• Someone who coordinates and oversees the
work of other people so that organizational
goals can be accomplished.
 16

CLASSIFYING MANAGERS
• First-line Managers
• Individuals who manage the work of non-managerial
employees.
• Middle Managers
• Individuals who manage the work of first-line managers.
• Top Managers
• Individuals who are responsible for making organization-
wide decisions and establishing plans and goals that
affect the entire organization.
 17

EXHIBIT 1–1 MANAGERIAL LEVELS

 WHAT IS MANAGEMENT?
18

• Managerial Concerns
• Efficiency
• “Doing things right”
• Getting the most output for
the least inputs

• Effectiveness
• “Doing the right
things”
• Attaining organizational
goals
 19

EXHIBIT 1–2 EFFECTIVENESS AND EFFICIENCY IN

MANAGEMENT
 20

WHAT DO MANAGERS
DO?
• Functional Approach
• Planning
• Defining goals, establishing strategies to achieve
goals, developing plans to integrate and coordinate
activities.
• Organizing
• Arranging and structuring work to accomplish
organizational goals.
• Leading
• Working with and through people to accomplish
goals.
• Controlling
• Monitoring, comparing, and correcting work.
EXHIBIT 1–3 MANAGEMENT FUNCTIONS 21
 22

WHAT DO MANAGERS
DO? (CONT’D)
• Management Roles Approach
(Mintzberg)
• Interpersonal roles
• Figurehead, leader, liaison
• Informational roles
• Monitor, disseminator,
spokesperson
• Decisional roles
• Disturbance handler, resource
allocator, negotiator
 WHAT MANAGERS 23

ACTUALLY DO

• Interaction
• with others
• with the organization
• with the external context of
the organization
• Reflection
• thoughtful thinking
• Action
• practical doing
 24

WHAT DO MANAGERS
DO? (CONT’D)
• Skills Approach
• Technical skills
• Knowledge and proficiency in a specific field
• Human skills
• The ability to work well with other people
• Conceptual skills
• The ability to think and conceptualize about abstract and
complex situations concerning the organization
 25

EXHIBIT 1–5 SKILLS NEEDED AT DIFFERENT MANAGEMENT

LEVELS
EXHIBIT 1–7 MANAGEMENT SKILLS AND MANAGEMENT
FUNCTION MATRIX
26
 27

HOW THE MANAGER’S

JOB IS CHANGING
• The Increasing Importance of Customers
• Customers: the reason that organizations exist
• Managing customer relationships is the responsibility of all
managers and employees.
• Consistent high-quality customer service is essential for
survival.
• Innovation
• Doing things differently, exploring new territory, and
taking risks
• Managers should encourage employees to be aware of
and act on opportunities for innovation.
 EXHIBIT 1–8
28

CHANGES IMPACTING
THE MANAGER’S JOB
EXHIBIT 1–10 THE CHANGING ORGANIZATION
29
 WHY STUDY
30

MANAGEMENT?

• The Value of Studying Management

• The universality of management
• Good management is needed in all organizations.
• The reality of work
• Employees either manage or are managed.
• Rewards and challenges of being a manager
• Management offers challenging, exciting and creative
opportunities for meaningful and fulfilling work.
• Successful managers receive significant monetary rewards
for their efforts.
EXHIBIT 1–11 UNIVERSAL NEED FOR MANAGEMENT
31
EXHIBIT 1–12 REWARDS AND CHALLENGES OF BEING A
MANAGER 32
 33

END CHAPTER 1
 EVENT MANAGEMENT (EM)
(30%)
1. EM Proposal (10%), EM Presentation (10%), EM Video
Report (10%)
2. EM: To conduct before WEEK-8, Dateline: 03 April 2019
3. Form a group of 7 members in one group in the same
tutorial class
4. Choose 1 title to organize an EM for each group
5. Submit the name list of each group with a leader’s
name & phone number latest by WEEK-3 : 18,19 & 20
February 2019 during tutorial class
 35

6. EM Proposal submission date will be on WEEK-3 : 22

February 2019
7. EM Presentation will be on WEEK- 9 :8-10 April 2019
8. EM Final Report in CD (20min video) submission date
will be on WEEK-10 : 19 April 2019
 EM PROPOSAL FORMAT
• FRONT COVER : TITLE OF THE EVENT, LEADER’S NAME,
GROUP MEMBERS’ NAME, DATE OF EVENT, UNIKL MICET
NAME WITH LOGO, MANAGEMENT CODE SUBJECT
CJB40403, LECTURER’S FULL NAME
• 1. INTRODUCTION
• 2. OBJECTIVES / PURPOSES OF THE EVENT
• 3. PROGRAM DETAILS
• 4. TENTATIVE / SCHEDULE / ITINERARY PROGRAM
• 5. COMMITTEE / ORGANIZATION CHARTS
• 6. BUDGET ESTIMATION
• 7. SPONSORSHIP
• 8. CONTRIBUTION / OUTCOMES TO THE SOCIETY
• 9. TEAMWORK / CREATIVITY
• 10. MANAGEMENT ELEMENTS APPLICATION IN THE EVENT
 ADDITIONAL INFORMATION:
• PLEASE COME TO THE LECTURE & TUTORIAL CLASS ON TIME
• THE 1ST ONE HOUR DURING TUTORIAL CLASS IS CRITICAL &
COMPULSORY TO COME BECAUSE ANY INFORMATION OR
TIPS WILL BE GIVEN DURING THE BEGINNING OF THE CLASS)
• DO NOT MISS ANY DATELINE (QUIZZES, TESTS, PROPOSAL
SUBMISSION, PRESENTATION DATE, FINAL REPORT
SUBMISSION ETC) – will not entertain any reasons without
the proof of medical certificate (MC)
• LESS THAN 80% ATTENDANCE WILL BE BAR FROM THE FINAL
EXAM
• NOTES & REFERENCE BOOK WILL BE UPLOAD IN THE VLE

*NO LECTURE CLASS ON FRIDAY*