ERICSON MAGTULIS

DUANE JASPER HILAMON

YVER IAN YONDER
 A ticketing system allows IT support to be organized, focused, efficient, and
effective.
 This directly impacts costs and revenues, customer retention, and public brand
image.
 Ultimately, ticketing systems are a means to support and help you deal with any
issues/incidents in your organization, managing the incidents from the moment
they’re captured through to their resolution.
 A fit-for-purpose ticketing system, along with best-practice
processes, helps organizations prevent major incidents
from becoming a very public reality.
 Downtime is money. IT professionals waste less time on
unnecessary manual processes, freeing up valuable time
for more important work.
 By systematically capturing tickets and categorizing them
correctly, a ticketing system allows for proper management
of incidents leading to quicker resolution times.
 A ticketing system ultimately helps organizations to deliver
an integrated and seamless response, offering a range of
capture mechanisms and the ability to control progress and
keep the people with a vested interest informed.