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DEFINITIONS OF QUALITY
"Quality" is defined as that combination of design and
properties of materials of a product which are needed for
the intended end use and level of the market in which it is
sold.
• Quality Assurance
• "The establishment and maintenance of ALL activities
and functions concerned with the attainment of
requisite quality"
• Quality Control
• "The systems required for programming and
coordinating the efforts of the various groups in an
organization to maintain the requisite quality" As such
Quality Control is seen as the agent of Quality
Assurance or Total Quality Control
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CONCEPT OF DHU