GROUP 9

EMPLOYMENT
OPPORTUNITY OR
QUALIFICATION
Fujimoto, Kaori
Employment Opportunities in the
Tourism and Hospitality Sector
The tourism and hospitality sectors has acquired the distinction
of being one of the world’s largest industry. It consists of many
components such as:
Transportation
Accommodation
Food Service
Tourist Destinations and Attractions
Travel Brokers
Travel-Related Services
Since it is a diverse and complex industry, each sector offers
several career and employment opportunities.
Types of Employment Opportunities
A. Airlines
Airline employment is exciting and attractive
to the adventurous, whether in air or on ground
servicing the carriers between flights. Salary levels
are relatively high however, short-term economic
stresses may cause some problems and long-term
prospects for airline careers are bright.
1. Flight Attendant
Primary responsibility is to see to it that
passengers are comfortable. Travelers
often form their impression of the airline,
whether positive or negative, on their
experiences with the flight attendant.
 2. Airline Food Service
A behind-the-scene position but an essential
one to provide quality meals to attract
potential passengers. An airline may have its
own food service division or arrange for a
private catering service to prepare in-flight
meals.
3. Ticket Agents, Reservation Agents, Clerks
Usually works in large central offices where they
become the link between telephone inquiries and
the computer terminal. They answer questions on
flight schedules and seat availability and make
reservations.
◦ 4. Operator Agents, Station Ramp Agents
◦ Responsible for supervision and loading of baggage
and cargo. They coordinate the transfer of baggage for
connecting flights while taking on new luggage at
stopover airports and are responsible for announcing
arrivals and departures.
5. Gate Agent
Assist passengers and checks flight tickets at entrance
gates or stations when boarding or disembarking
airplanes of commercial airlines and examines passenger
tickets to ensure they have the correct flights or seats.
6. Ground Host/Hostess
Renders personal services to passengers in airline
terminals to facilitate movement through terminals and
create goodwill, greets, and welcomes passengers to
the terminals.
B. Travel Agencies
◦A legally appointed agent, representing the
principal in a certain geographic area. Acts as a
broker and brings the buyer and seller together
for the other supplier such as hotels, car rentals,
ground operators, and tour companies.
◦ 1. Travel Agent
Plans itineraries and arranges accommodations and other
travel services for customers of travel agency; converses with
customers to determine destination, mode of transportation,
travel dates, financial considerations, and accommodations
required.
◦ 2. Travel Information Center Supervisor
Supervises and coordinates activities or workers engaged in
greeting and welcoming motorists at state highway
information centers; provides information such as directions,
road conditions, and vehicular travel regulations; and
provides maps and brochures.
◦ 3. Tour Operator
◦ Wholesale agent of the travel industry. The primary function is the
design of tours and travel packages on a large scale, marketing
these packages to the retail travel agent and the major airline
carriers.

◦ 4. Tourist Information Assistant

◦ Provides information and other services to tourists at an
information center; assists tourists in planning itineraries and
advises them of traffic regulations, and gives information on
resorts, historical sights, scenic areas and other tourist attractions.
C. Hotels and Motels
◦ In general, there are two main types of hotel jobs: guest services
and administrative and support.
1. Hotel Manager
Ensures efficient and profitable operations; establishes standards
for personnel administration and performance, service to patrons,
room rates, advertising publicity, credit, food selection and service
and type of patronage to be solicited.
◦ 2. Lodging Facilities Manager
Manages and maintains temporary of permanent lodging
facilities such as small apartment houses, small hotels, trailer
parks, and boat marinas; purchases supplies, arranges for
outside services, cleans public areas and makes minor
repairs.
◦ 3. Hotel Clerk
Performs a combination of duties for guests; registers and
assigns rooms to guests; issues room keys; transmits and
receive messages; answers inquiries pertaining to hotel
services and computes bills and collects payments.
D. Cruise Lines

◦ 1. Cruise Line Director

Responsible for all the daily activities, planning, entertainment, and
port of call information for passengers. This requires a strong a
background in the entertainment field, an exceptional ability to
work well with people, and the ability to handle administrative
details.
◦ 2. Documentation Supervisor
Supervises and coordinates activities of workers engaged in
preparing shipping documents and related reports, and in
classifying and rating cargo according to established tariff rates;
reviews ship’s schedules and booking records to plan and
schedule work activities.
◦ 3. Chief Steward/Stewardess
◦ Coordinates activities of personnel in the steward’s department
aboard a passenger vessel; supervises workers engaged in
housekeeping and meal serving; arranges space for shipboard
recreation activities; and observes services rendered by
personnel.
◦ 4. Social Director
◦ Plans recreational activities and creates a friendly atmosphere for
guests in hotels or resorts or for passengers on board ships, greets
and introduces fellow passengers.
E. Motor Coaches
1. Bus Dispatcher
◦ Dispatches long-distance buses according to schedule, oversees bus drivers
and attendants while they are at the terminal; issues orders for station
departures; arranges extra buses and drivers in case of accidents or heavy
traffics.
2. Bus Attendant
◦ Renders a variety of personal services to bus passengers to make their trip
pleasant; welcomes passengers boarding the bus; adjusts seating
arrangements to accommodate passengers when requested; answers
questions pertaining to the trip and its schedule.
F. Gaming Entertainment Industry
◦ 1. Food and Beverage Operations
◦ 2. Casino Operations
◦ Divided into five functional areas; gaming operation staff, casino
service staff, marketing staff, human resources staff and finance and
administration staff.
◦ 3. Retail Operations
◦ In charge of store design and layout, to produce selection,
merchandising, and sales control.
◦ 4. Entertainment Operations
◦ Opportunities for those interested in stage
and theater production, lighting and box
office management, and talent
management and booking.