VxRail Flow

Sold Where? MyQuotes DSA/Gii

Product Data Agile
SAP MM
Source?
Order Mgmt, AR SAP ECC Omega
Storage Server
Built Where?
Factory Factory
Digital Fulfilment ELMS DF

Parent Serial? PSNT Service Tag

Physical Ship
From? EMC Dell

Products: HCI - VxRail

Supported Where? S360 Delta* In Production

Returned Where? EMC RMA
Internal Use - Confidential Dell ARB • Customer calls EMC first for support
• L-Dell is engaged only to support Server related issues
• VxRail Products are Dual Serialized IT Architecture
1 of Y
 Proposed
Bolero Flow
Sold Where? MyQuotes DSA/Gii
Product Data Agile
SAP MM
Source?
Order Mgmt, AR SAP ECC Omega
Storage Server
Built Where?
Factory Factory
Parent Serial PSNT Service Tag*

Digital Fulfilment ELMS DF

Physical Ship
From? EMC Dell

Products: Mid Range Storage - Bolero

Supported Where? S360 Delta* Proposed Q1 FY20

Returned Where? EMC RMA
Internal Use - Confidential Dell ARB • Part setup in Agile and mapped to SAP Material
• Dual serialization required for Dell sold orders to support
Renewals, Upgrades and DeploymentIT Architecture
2 of Y
 Proposed
Trident Flow
Sold Where? MyQuotes DSA/Gii
Product Data Agile
SAP MM
Source?
Order Mgmt, AR SAP ECC Omega
Storage Server
Built Where?
Factory Factory
Parent Serial? PSNT* Service Tag

Digital Fulfilment DLF

Physical Ship
From? EMC Dell

Products: Mid Range Storage - Trident

Lightning /
Supported Where? S360
Delta** Proposed Q3 FY20
Returned Where? EMC RMA
Internal Use - Confidential
Dell ARB • Shadow Non-Revenue Order into SAP ECC
• PSNT (L-EMC serialization) for manufacturing flow only
• Delta used for CRE, Lightning used for break fix, case
management, work order creation IT Architecture
3 of Y
 Trident Bolero
Dell Quote Creation Omega Order Creation Agreement Reservation Dell Quote Creation Omega Order Creation Agreement Reservation

Fulfillment of PSNT
Fulfillment of Dell Service
EDI 850 to SAP SAP Order Creation EDI 850 to SAP SAP Order Creation (Dell Service Tag is just an
Tag
attribute of the systems)

FDL sends Dell As-Built to A&E creates Dell Services A&E suppresses the
SAP suppresses EMC SAP sends EMC A&E creates PSNT with
A&E with Parent-Child Tags with Parent-Child processing of the Omega
Genealogy to A&E Genealogy to A&E Parent-Child Relationship
Relationship Relationship order for A&E purposes

Business manually creates Business manually

Business manually adds
A&E Associates Dell A&E adds Install At to Dell Service Tags with associates Dell Service
Install At to Agreement
Service Tags to Agreement Agreement Parent-Child relationship Tags to Agreement
(1)
(1) (1)

L-Dell
This capability is not planned to be delivered until the 0802 release
L-EMC

Manual (1) Services business not aware about this ask

Recommendation for Bolero MVP
• May Release
• Deliver the As-Maintained MVP below that will allow the Services business to:
• Manually create Services Tags based on As-Ordered data. Feature 5938029
• Manually create Parent-Child relationship. Feature 6229035
• Additional As-Maintained capabilities such as changing Install At on a Solution, changing the Solution Name,
moving assets to different Solutions, etc. will continue to be delivered as part of the August Release
• Need buy in from the QEO organization that during E2E they will perform these manual steps on behalf of the
business. This is a pre-requisite for Upgrades validation

• August Release
• Deliver the remaining of As-Maintained features as originally planned
• Trident specific capabilities will be delivered as part of the August Release

5 of X Internal Use - Confidential