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What is Hospitality?
Hospitality is the cordial reception and
entertainment of guests,visitors,or
strangers.
2. Domestic Tourism
• Tourism activity of people within their own country
• Travel is easy as there are no documents and formalities
Importance of Tourism
• Tourism and hospitality – major revenue earning
enterprises of the world
• Travel became quite common
• People travel for - ???
• Higher disposable incomes, international
exposure refined tastes, needs for specialized
versions of products egs, quieter resorts, family-
oriented holidays and so on
• This led to an increase in demand for better
quality products in our sector feeding the growth
of hospitality sector .
Growth Boosters
• Development of technology and transport such as low
cost airliners, jumbo jets, more accessible airports
boosted tourism growth
• Life style changes also helped to develop tourism
• Vigorous promotions of tourism products online,
besides aggressive marketing by TO and TA’s also
contributed to the growth of tourism
• Business related activities linked with tourism
developed the MICE concept
• Tremendous potential for employment generation and
FOREX
• Countries such as Mauritius, Malaysia, Singapore, Fiji
and Caribbean economies are driven by tourism
Tourism can contribute to economic growth
of the country in the following ways
1. Employment generation
a. Jobs in Direct service providers – Hotels ,
Restaurants, Tour escorts, guides, Travel
agencies
b. Jobs in Indirect service providers – hotel and
Restaurant Suppliers, supplementary
accommodation
2. Infrastructure development
• Tourism induces infra development to
become an important commercial or
pleasure destination, infrastructure through
good connectivity via. Rail, Road and Air,
adequate and variety of accommodations,
restaurants, telecommunication network,
medical facilities and so on.
3) Foreign exchange – when people spend large
amount of money on accommodation,
transport, sightseeing, shopping, an inbound
tourist will become an important source of
FOREX to our country.
THE TOURISM INDUSTRY – Related industries
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LAND MARKS IN THE GROWTH OF HOTEL INDUSTRY
1859: Elevator
1881: Electric lights (two years after patent)
1907: In room telephones (31 years after invention)
1910: American Hotel Association (later AHMA) was formed (now AHLA)
1927: Radio in room (21 years after invention)
1940: Air Conditioning (mostly in public areas)
1950: Electric Elevator
1958: Free Television
1964: Hotel Inn Reservation system with central computer.
1965: Message light on telephone.
1965: Initial FO systems followed by room status.
1970: Color TV. (Invented in 1954)
1970 (early): E.C.R. (Electronic Cash Register)
1970 (middle): POS system.
1973: Free in room movies (Sheraton)
1983: In room personal computers.