Technical Support:

Supporting Users Hardware

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Maintain and Dispose Hardware
 Safety in Workspace
 Effective house keeping
 Disposal of Hardware

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Safety and Maintenance Hardware
Tools
• Tester
• ESD /Anti static Wrist strap
• Digital Multi Meter
• Screw Driver Sets
• Anti-Static Bags
• Compressed Air

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Environmental Guidelines for a Server Room Safety

• Never put the server against ductwork or next to the air conditioner.
• Be aware of items that can cause interference with electrical pull ,
utilize only isolated grounding circuits.
• A typical server would operate in the following ranges:
– Operating temperature: 50º F to 95º F
– Storage temperature: –40º F to 105º F
– 10,000 BTU/hour max heat dissipation

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Personal Safety Measures
• Visual check
• Obstacles from work bench
• Remove personal hazards (eg jewellery/watches).
• Always grasp a metal part of the computer chassis with
your bare hand before you touch anything inside. Do this
even if you are wearing an anti-static wristband.
• Always use a UL-approved surge protector or an
Uninterruptible Power Supply
• Never eat, drink, or smoke while working on a computer.

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Disposal of Hardware
• Hazardous Materials
• E-Waste Disposal Centre

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Proper Disposal of Hazardous Materials

• Batteries often contain rare

earth metals that can be
harmful to the environment.
• Because of these metals,
depleted batteries are
classified as hazardous
materials.
• The desired method for the
proper disposal of batteries is
recycling, if possible.

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Proper Disposal of Hazardous Materials

• Monitors must be disposed of in compliance with environmental regulations.

• Laser printer toner cartridges can be refilled and recycled. Ink cartridges
from ink-jet printers can also be refilled and reused.

• Solvents and other liquid cleaning materials must be properly categorized

and disposed of at an appropriate type of disposal center.

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E-Waste Disposal Centre
• Recycling center available only in the below area in
Middle Easte

• Sims Recycling Solutions

• Warehouse RA08 - YC05 Jebel Ali Free Zone

Dubai, PO Box 262843
UAE
• Phone:+971 (0)4 88 08 010-

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House Keeping
• Preventive Measures
• Internal tools
• Third Party Tools
• User Responsibilities

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Preventive Maintenance for Computer Peripherals
Monitor
• Since the display unit attached to
the computer is the most visible
piece of equipment, it is a good
idea to keep it clean for both
looks and functionality.
• Make sure the device is
unplugged from the wall.
• Using a damp cloth with a mild
detergent, wipe down the entire
display unit to remove any dust
buildup.

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Mice
• There are two different types of
mice, mechanical, and optical.
• A mechanical mouse can act
jumpy if it gets dirty. The fastest
way to clean it is to remove the
plate on the bottom of the
mouse, remove the ball, and
then gently scrape the dust
buildup.
• An optical mouse may need a
damp cloth on the optical sensor
surface. Be sure to unplug the
optical mouse when cleaning.

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Keyboard
• A keyboard, takes the most
abuse of any of the components
that make up a computer
system.
• They are also open to the
environment, which allows dust
to build up on the keyboard
over time.
• Periodic cleaning of the
keyboard will prolong the
lifespan and prevent
malfunction.
• The keys on a keyboard can be
removed.

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Cleaning Printers

• When working with dot

matrix printers, clean the
roller surfaces with a damp
cloth.
• There are two things to
remember when cleaning a
laser printer.
1. To clean a toner mess, use
the right vacuum cleaner.
2. Unplug the unit before
cleaning it due to the high
amounts of voltage within
the laser printer

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Scanners
• If dust or any foreign items
make the glass dirty, consult
the user guide for
manufacturer cleaning
recommendations.

• Try using glass cleaner and a

soft cloth so the glass does not
get scratched.

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House Keeping Procedures
• Scan Disk
• Disk defragmentation
• Anti –virus Installation
• Fire Wall installation
• Emptying Recycle Bin
• Deleting Unwanted Files
• Managing Files and Folders with Security(Password
Integrity)

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Internal Maintenance Tools

• There are several utilities that

are included with DOS and
Windows that help maintain
system integrity.
• Scandisk is used either to
check the integrity of files and
folders or to do a more thorough
check of the system by
scanning the disk for physical
errors.
• Defrag was created to optimize
space on the hard drive so that
programs execute faster

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Internal Maintenance Tools
• Formatting- Low level format will permanently
remove all the data from Computer’s Hard disk
• Slow System Performance (takes twice as long to open
documents than before) - Improve the computer
performance using either Disk Cleanup or Disk
Defragmenter.

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Third Party Tools

Anti –Virus
• To prevent a virus from infecting the system, the best
defense is an anti-virus application.
• Viruses are typically sent as e-mail attachments. Once
opened, the virus will infect the computer and send itself
out using e-mail addresses found in programs like
Microsoft Outlook.
• This is a list of the most common forms of viruses:
– File Virus
– Boot Sector Virus
– Macro Virus
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Third Party Tools
Firewall
• Reducing the risk of security
attacks on your system is
accomplished with a Firewall.

• Windows XP includes Internet

Connection Firewall (ICF), that is
accessed in network connection
properties box.

• ICF monitors all the outbound and

inbound communications of a
computer. If ICF does not
recognize a packet being sent or
received, the packet is dropped.

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House Keeping-User Responsibilities

• These are ways to manage files and programs to

improve performance:
– Manage applications
– Manage files and folders
– Back up the work

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Legislations(LAW)
1. Display Screen Equipment Regulations (DSR)

2. Moving and Handling Regulations (MHR)

3. Control of Substances Hazardous to Health

(COSHH)

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