SHOPPING CENTER MANAGEMENT CORPORATION

CUSTOMER RELATIONS SERVICES

SM CITY NAGA

ISAAC JR. T. MANALIGOD - NEBOSH

FATALITIES AND SERIOUS INJURIES

At the end of Seminar, you will be able to;

1. Define what is Fatalities and Serious Injury.

2. Identify the different causes of fatalities and injuries.
3. Identify/Perform the necessary emergency response
procedure.
 SHOPPING CENTER MANAGEMENT CORPORATION
CUSTOMER RELATIONS SERVICES
SM CITY NAGA

ISAAC JR. T. MANALIGOD - NEBOSH

DEFINITIONS
FATALITY/ies – As defined in Merriam Webster;

• the quality or state of causing

death or destruction
• death resulting from a
disaster
• one that experiences
a fatal outcome
 SHOPPING CENTER MANAGEMENT CORPORATION
CUSTOMER RELATIONS SERVICES
SM CITY NAGA

ISAAC JR. T. MANALIGOD - NEBOSH

DEFINITIONS
SERIOUS INJURIES – As defined in Merriam Webster;

• : bodily injury which involves

substantial risk of death,
protracted and obvious
disfigurement, or protracted loss
or impairment of the function of a
bodily member or organ or mental
faculty
 SHOPPING CENTER MANAGEMENT CORPORATION
CUSTOMER RELATIONS SERVICES
SM CITY NAGA

ISAAC JR. T. MANALIGOD - NEBOSH

COMMON CAUSES OF FATALITIES AND SERIOUS

INJURIES
1. VEHICLE ACCIDENT
2. LOADING/UNLOADING ACCIDENT
3. WORKING ON HEIGHTS ACCIDENTS
4. ELECTRICAL / MECHANICAL WORKS ACCIDENTS
5. NATURAL DISASTERS
6. OTHERS (WAR,AIRPLANE/SHIP CRASHES etc)
 SHOPPING CENTER MANAGEMENT CORPORATION
CUSTOMER RELATIONS SERVICES
SM CITY NAGA

ISAAC JR. T. MANALIGOD - NEBOSH

VEHICLE MOVEMENTS/OPERATIONS

Accidents involving vehicles can

be caused by Operator error. Due
to drugs/drunkeness,over fatigue,
lack of discipline and poor
maintenance of vehicles.
Note that the harm from vehicle collisions are extremely
dangerous to the people and or buildings, plant and
equipment in the vicinity
 SHOPPING CENTER MANAGEMENT CORPORATION
CUSTOMER RELATIONS SERVICES
SM CITY NAGA

ISAAC JR. T. MANALIGOD - NEBOSH

VEHICLE MOVEMENTS/OPERATIONS

Pedestrians are vulnerable road users. In many countries, collisions with pedestrians are a leading cause of
death and injury. In some countries, over half of all road deaths are caused by collisions between vehicles
and pedestrians.
Collisions between pedestrians and vehicles occur in a number of situations, including:
• walking in to the path of a vehicle, especially while trying to cross the road
• walking along the roadside, or on the road
• playing or working on the road
• on driveways or footpaths
• while boarding or leaving public transport vehicles.
The severity of pedestrian crashes is strongly dependent on the speed of traffic. Research shows that the
chances of a pedestrian surviving an impact with a motorized vehicle reduces dramatically above 30 km/h,
and even at lower speeds than this, serious harm can be caused, especially to elderly or child pedestrians.
The risk of pedestrian injuries is increased by a number factors that relate to the road environment, including
• high speed of traffic
• inadequate crossing facilities
• lack of pedestrian crossing opportunities (gaps in passing traffic)
• number of lanes to cross
• complexity and unpredictability of traffic movements at intersection
• inadequate separation from traffic
• poor crossing sight distance
 SHOPPING CENTER MANAGEMENT CORPORATION
CUSTOMER RELATIONS SERVICES
SM CITY NAGA

ISAAC JR. T. MANALIGOD - NEBOSH

GENERAL EMERGENCY RESPONSE PROCEDURES

FATAL OR SERIOUS VEHICULAR ACCIDENT

1. INFORM THE CONCERNED / RESPONSIBLE PERSON OF THE ESTABLISHMENT/COMPANY
FOR IMMEDIATE MONITORING AND INFORMATION DESSIMINATION
2. INFORM LOCAL AUTHORITIES FOR IMMEDIATE DEPLOYMENT OF RAPID ERG
3. CALL THE EMERGENCY RESPONSE GROUP / FIRST AID PROVIDERS TO CHECK FOR
IMMEDIATE MEDICAL ASSISTANCE REQUIRED
4. SECURE THE PLACE – DO NOT TOUCH ANYTHING,IF CAUSING A HUGE TRAFFIC IMPACT,
BARRICADE AND RE-ROUTE TRAFFIC,CONTROL BYSTANDERS/CROWD
5. RECORD THE ACCIDENT
SHOPPING CENTER MANAGEMENT CORPORATION
CUSTOMER RELATIONS SERVICES
SM CITY NAGA

ISAAC JR. T. MANALIGOD - NEBOSH

WARNING!PICTURES FOR REFERENCE ONLY!

FATAL OR SERIOUS VEHICULAR ACCIDENT
 SHOPPING CENTER MANAGEMENT CORPORATION
CUSTOMER RELATIONS SERVICES
SM CITY NAGA

ISAAC JR. T. MANALIGOD - NEBOSH

GENERAL EMERGENCY RESPONSE PROCEDURES

POINTS TO REMEMBER FOR FIRST RESPONDERS / ERG

• Crash victims have a better chance of recovery, or avoiding death, if

they receive quick medical treatment at the scene of an injury (often
referred to as ‘the golden hour’). For this reason, improving first aid
skills is a good way to improve survivability after a crash has occurred.
• Efficient emergency notification.
• Correct diagnosis at the scene.
 SHOPPING CENTER MANAGEMENT CORPORATION
CUSTOMER RELATIONS SERVICES
SM CITY NAGA

THANK YOU FOR YOUR TIME!

ANY QUESTIONS?