Defect / Deviation Identified

Add Defect / Deviation

Vendor /
Customer/
Q1: Complaint Q2: Complaint Q3: Internal
Employee
from customer against a vendor problems report

Reopen
Notification
New No
Complain/
Problem

Coordinator Cause of Define task Log the activities Define SLA Record
Yes Create
defect for carried out for for task(s) nonconformity
Notification
items notification the notification costs in a QM
order

Processing Change Notification

notification Notification in Process

Display Change in Action Log for a

notification notification

No
No Processing of Notification need No Task(s)
Deletion
to be delayed/ Defects analysis not completed
required
completed

Quality Yes Yes Yes

Controller

Notification Notification
postponed completed
(NOPO) (NOCO)

Delete notification Converts deletion Execute an Set a deletion flag

Copy to an
from the database flags to deletion archiving program for a notification
archive
indicators

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