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ADITYA SINGHAL – 05
ABHISHEK BHANDARI – 08
AMISHA JAIN – 24
KARAN KUMAR – 25
SUJAY PILLAI – 53
SWAPNIL GHOSE – 54
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PEPSICO INC.
PEOPLE
People who are directly or indirectly involved in the trade of
the service.
These are mainly customer contact employees, like
concierge, housekeeping staff, casino staff, managers, etc.
These people translate the quality into a service.
Delivery of services often occurs during an interaction
between a customer and contact employees. Attitude and
behavior of an employee create a perception of the service
as experienced by the customer (customer perception).
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PROCESS
It represents the activities, procedures, protocols and
more by which the service in question is delivered to
the customer.
Time, delivery system and the flexibility of the
employees is crucial here
Managing the process factor is mainly due to the
perishability of services which means that the services
cannot be inventoried, stored for reuse or returned.
PHYSICAL EVIDENCE
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PHYSICAL EVIDENCE
The environment in which a service comes about from an
interaction between an employee and a customer
includes a representation of a service -the design, furnishing,
lighting and decoration of a hotel has a certain influence on the
quality of the service and customer experience.
As services are intangible, customers are continuously looking for
concrete clues to help them understand the nature of the service
company.
Credit cards, Social media marketing
SOCIAL MEDIA MARKETING
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#AsSeenOnASOS
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SOCIAL MEDIA
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DIGITAL FIRST!
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ASOS.COM
• Founded in 1999
• Alibaba group holding limited is a Chinese e-commerce company that
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provides customer-to-customer, business-to-customer and business-to
–business sales service via web portals.
• serving 2 billion consumers and servicing tens of millions of merchants
worldwide.
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IT STARTS HERE
ANY SWIPE CAN CHANGE YOUR LIFE
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TINDER STATISTICS :
TOTAL USER BASE : 50 MILLION
TOTAL PAID USERS: 4.1 MILLION
PERCENTAGE OF USERS :-
SINGLE – 54 %
DIVORCED – 3%
ALREADY IN RELATIONSHIP – 12 %
Source :
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WHAT TINDER MAREKETED & HOW ? :
START FROM THE BASE
DEMOGRAPHICS
FOCUS ON ORGANIC
GAMIFY EXPERIENCE
SERENDIPITY
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DIGITAL MARKETING STRATEGY
DATA EXTRACTION
KEEPING THE VOICE APPEAL CLEAR
SOCIAL NETWORKING FEATURES
ADVERTISING CAMPAIGNS
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Big concept
Bring the attention of your audience over a key concept
using icons or illustrations
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You can also split your content
Black
Is the color of coal, ebony, and of
outer space. It is the darkest color,
the result of the absence of or
complete absorption of light.
White
Is the color of milk and fresh snow,
the color produced by the
combination of all the colors of the
visible spectrum.
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Red
In two or three columns Is the color of blood, and
because of this it has
historically been
associated with sacrifice,
danger and courage.
Yellow Blue
Is the color of gold, butter Is the colour of the clear
and ripe lemons. In the sky and the deep sea. It is
spectrum of visible light, located between violet and
yellow is found between green on the optical
green and orange. spectrum.
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TESLA MOTORS
Automotive Manufacturing
company
Headquartered at Palo Alto,
California, USA
CEO: Elon Musk
Worldwide renevue: 11.8 billion
USD
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Key Specifications:
Prize: US $35,000 (Standard
Model)
All Electric Vehicle
4-seater Sedan
Range 354 Km
Acceleration: 0 to 100 in 3 secs
Top Speed: 209 kmph
Rear Wheel Drive
36 Why Russia?
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Segmentation
Socio-demographic:
• Age: of 25 – 45
• Income: Average income over $35K/year
• Education: Higher
• Social class: middle class, upper middle
class
Psychographic:
• Lifestyle: stands for innovation, career
oriented
• Intrinsic motivation of purchase: being out
of the box
• Values: technology-savvy, self- realization
• Type of psychographic model (by VALS):
Achievers
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Targeting
• Presentation
• Direct advertising
• SMM
• Blogs and Vlogs
• Showrooms
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THANK YOU