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Source: Alan Ryan, B.S.T.A.I.

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iISTS IN i AVING C RTIFICAT BUSIN SS MAD ASY
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jnly at n ustody an 

jffer / cceptance / onsideration / ntention


to Contract / apacity to Contract / onsent
to Contract / egality of Form / llegal
Contract / ermination of Contract /
emedies for breach of Contract.
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ë  Act 1978


onsumer nformation ct 1978

ë j and j Act 1980


ale f oods and upply f ervices Act 1980
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^ the alphabet
 Ǯ1978ǯ comes before ^ .
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! double  double
ë !lexibility
ë nnovativeness
ë eadership
ë nergy
ë ecisiveness
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! double  double

ë isk taker (moderate ones)


ë ealistic (seeks advice)
ë onfident
ë ommunicator (a good one)

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r skillfully r e" in the water
ë rlanning & goal setting
ë isk Management
ë nnovation skills
ë ime management

  
  
r skillfully r e" in the water
ë ecision making
ë nner control
ë rrioritising
ë tress management
ë "anaging people
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ë rlanning
ë jrganising
ë ontrolling
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Maslowǯs Hierarchy of Needs - the five levels

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ë   (  (attaining your full potential)

ë  (  (desire for self-esteem)

ë  (  (need to be liked)

ë  ( 

ë r ( 




Reports should be:  

ë rief
ë asy to follow
ë ttractive
ë esearched




Reports should be:  

ë mpartial
ë imple language
ë on ime
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j" e!ecively "urmured
ë lack of larity
ë jveruse of technical jargon
ë receiver not istening

ë too many "essages in one communication

ë lack of !eedback

ë lack of rust between sender and receiver

ë wrong "edium used.


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ë ?ardworking
ë daptable
ë rroficient at organising, planning and time management
ë elf-confident
ë ware of customer needs
ë ecisive
ë harismatic towards people so as to motivate them
ë onfidence in staff, leading to good staff relations
ë ompetitive and ambitious
  !"#

!at #irpy
ë !orming:-
group get together
start to get to know each other
leadership guidance vital at this stage.
ë torming:-
conflict between individuals in the group to establish individual personalities.

ë #orming:-
group starts to Ǯclickǯ
members accept alternative solutions from other group members.
ë rerforming:-
focussed on the task to be done
act as one unit; not as individuals.

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ë rublic Ȃ possible investment


ë overnment Ȃ Revenue Commissioners
ë "anagers Ȃ monitoring progress
ë nvestors Ȃ shareholders and banks; shareholders
interested in dividend payments while banks looking at
loan interest repayment capabilities and value of fixed
assets
ë ompetitors Ȃ to determine how to compete
ë reditors Ȃ to see if customer is high risk for credit
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Types of advertising media

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rrint
ë newspapers
ë magazines
lectronic
ë TV, radio, cinema & internet
ommuter
ë bus shelters; lorries; trains; billboards etc..
irect Mail

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onsultation:
ë with employees; suppliers; the public etc.. when implementing any new policies that may effect the environment

?onesty:
ë when dealing with all stakeholders in relation to environmental issues

wareness:
ë among management and workers of the possible dangers that the firm can cause by itǯs actions and thus taking all
necessary precautions to ensure a safer environment
jpenness:
ë to possibility of implementing new ideas in the workplace to tackle environmental issues
ensitivity:
ë to all environmental issues before making decisions
ë may involve conducting a  % '  (ie. a checklist that determines if a business is being socially responsible in
itǯs actions)