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  • Informasi Dan Pemasaran: Rumah Sakit Umum Daerah Tarakan Jakarta

    Загружено:

    Adli Wafi Jabbar
    8 просмотров10 страниц
    The document provides information about the vision, mission, and work programs of the Information and Marketing department of RSUD Tarakan Jakarta Hospital. The vision is customer satisfaction. The missions are to provide services that meet customer expectations, create signage to help visitors locate facilities, use social media and websites for promotion and marketing, and provide 24-hour response to customer complaints. The work programs cover social media, customer satisfaction, signage, and complaint handling.

    Исходное описание:

    pemasaran

    Оригинальное название

    Informasi Dan Pemasaran

    Авторское право

    © © All Rights Reserved

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    The document provides information about the vision, mission, and work programs of the Information and Marketing department of RSUD Tarakan Jakarta Hospital. The vision is customer satisfaction. The missions are to provide services that meet customer expectations, create signage to help visitors locate facilities, use social media and websites for promotion and marketing, and provide 24-hour response to customer complaints. The work programs cover social media, customer satisfaction, signage, and complaint handling.

    Авторское право:

    © All Rights Reserved
    Скачайте в формате PPTX, PDF, TXT или читайте онлайн в Scribd
    Отметить как неприемлемый контент
    8 просмотров10 страниц

    Informasi Dan Pemasaran: Rumah Sakit Umum Daerah Tarakan Jakarta

    Загружено:

    Adli Wafi Jabbar
    The document provides information about the vision, mission, and work programs of the Information and Marketing department of RSUD Tarakan Jakarta Hospital. The vision is customer satisfaction. The missions are to provide services that meet customer expectations, create signage to help visitors locate facilities, use social media and websites for promotion and marketing, and provide 24-hour response to customer complaints. The work programs cover social media, customer satisfaction, signage, and complaint handling.

    Авторское право:

    © All Rights Reserved
    Скачайте в формате PPTX, PDF, TXT или читайте онлайн в Scribd
    Отметить как неприемлемый контент
    из 10

    INFORMASI DAN PEMASARAN

    Rumah Sakit Umum Daerah Tarakan Jakarta


    Visi dan Misi Informasi dan Pemasaran RSUD Tarakan Jakarta

    • VISI :
    Kepuasan Pelanggan ( Customer Satisfaction )

    • MISI :
    - Memberikan pelayanan yang sesuai dengan
    harapan customer

    - Membuat “sign it” untuk memudahkan pengunjung


    mengetahui berbagai lokasi dan sarana di RSUD
    Tarakan

    - Menjadikan Social Media dan Website menjadi


    sarana promosi, informasi, dan marketing

    - Memberikan respon cepat 1x24 jam dalam


    menanggapi keluhan pelanggan
    PROGRAM KERJA

    1 SOCIAL MEDIA

    2 KEPUASAN PELANGGAN

    3 SIGN IT

    4 HANDLING COMPLAIN
    Social Media

    PIC
    - Instagram dan Youtube : drg. Sari
    - Facebook dan Twitter : dr. Anggi
    - Website : Pak Bintang

    Program Kerja
    Instagram
    - Posting hari besar dan hari kesehatan
    - Video Edukasi setiap Bulan
    - posting feed Instagram untuk edukasi
    - Membuat mini studio untuk shooting video

    Website
    Twitter
    Pencapaian Social Media

    Jumlah visitor 4 – 10 Maret 2019 Lokasi visitor terbanyak

    Jumlah gender terbanyak Jumlah visitor per minggu


    KEPUASAN PELANGGAN
    PIC : drg. Sari
    PROGRAM :

    1 Melakukan visitasi door to door untuk menjalin hubungan baik


    dan bahan evaluasi pelayanan di RSUD Tarakan Jakarta tiap
    minggunya

    2 Membuat questioner untuk pengunjung RSUD Tarakan Jakarta

    3 Memaksimalkan fungsi kotak saran

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