4- CONTINUOUS LEARNING

& PROCESS IMPROVEMENTS

Topic/Content Highlights

 Plan-Do-Check-Act Continuous Improvement

Cycle
7 Quality Circle Tools
 Poka-Yoke (error-proofing in designing
processes)
PLAN-DO-CHECK-ACT CONTINUOS
IMPROVEMENT CYCLE (PDCA CYCLE)

It teaches organizations to

PLAN an action
Doit
CHECK it
ACT on it
When to Use Plan-Do-Check-Act?

 As a model for continuous improvement

 When starting a new improvement project
 When developing a new or improved design of a process,
product or service
 Exploring a range of possible new solutions to problems
 When implementing any change
 Avoiding the large scale wastage of resources that comes
with full scale implementation of poor solution
Four Phases of PDCA
Process Improvement using PDCA Cycle
7 tools in analyzing the process
Process Improvement Tools

 Poka-Yoke ( Error-Proofing/Mistake-Proofing)

Remember 3 rules

Don’t ACCEPT Don’t MAKE Don’t PASS on

a defect a defect a defect
 Poka-Yoke is a Japanese term that means
“Mistake-Proofing”
 Ithelps an equipment operator avoid
mistakes.
 Itspurpose is to eliminate product defect
by preventing, correcting, or drawing
attention to human errors as they occur.
Innovation vs Productivity
Topic/Content Highlights
Difference between Productivity and
Innovation
Singapore’s Innovation and Quality
Circles
Benchmarking
What is Productivity
A measure of the efficiency of a
person, machine, factory, system,
etc., in converting inputs into useful
outputs.

OUTPUT ÷ INPUT = Productivity

 PRODUCTIVITY = EFFICIENCY + EFFECTIVENESS

 Efficiency- is doing things right

Isability to avoid wasting materials, energy, efforts,
money, and time in doing something or in producing
a desired result.

 Effectiveness- is doing the right things

Isthe capability of producing a desired result or the
ability to produce desired output. (expected
outcome)
What is Innovation?
 Innovation in its modern meaning is a "new idea, creative
thoughts, new imaginations in form of device or
method".[1] Innovation is often also viewed as the
application of better solutions that meet new
requirements, unarticulated needs, or
existing market needs.

 Innovation: novelty + utility ( market demand or social need exist)

vs
 Invention: novelty alone
Innovation
 The implementation of a:
New or significantly improved
Product (that is, a physical good or service
Process

New marketing method or

New organizational method
Businesspractices
Workplace organization or external relations
What is KM for Productivity and
Innovation?

Knowledge is the source of wealth.

Applied to tasks we already know,
it becomes productivity. Applied to
tasks that are new it becomes
innovation.
Singapore Innovation and Quality Circles
What is Benchmarking?
 A business Excellence tool for finding, adapting and implementing
outstanding practices in order to achieve superior performance.
Organizational Learning Performance improvement
 Benchmarking accelerates innovation & Change

What is a Best Practice?

Something
 Demonstrably contributes to excellent business outcomes/results
 Unique or different that others don’t do
 That is well deployed or utilized throughout the organization
 Organization is continually improving
 That is looked up to by peers and experts
THANK YOU!