Bridge the Gap

Simplify Middleware Operations with

HPE Operations Bridge
Mark K. Pinskey – mark.pinskey@hpe.com
HPE Software Services Solution Consultant

Richard Nikula – rnikula@nastel.com

Nastel Vice President, Product Development
and Support
Introductions
Richard Nikula – VP Product Development and Support, Nastel Technologies

Richard directs Nastel's development organization and manages all aspects of software development, delivery,
implementation and support. His areas of specialization include helping customers understand, reduce and manage the
complexities introduced by Service Oriented Architectures and virtualization. Richard brings 25 years of software
development and implementation experience to Nastel, the majority of which has come from working on leading edge
technologies at major software vendors. Richard is a recognized expert in mainframe, distributed computing, Service
Oriented Architectures (SOA), and WebSphere.

Mark Pinskey - Senior IT Solution Consultant, Hewlett Packard Enterprise

Mark provides enterprise size organizations with world-class, industrial strength, IT infrastructure and application
monitoring solutions. Mark is responsible for assisting customers with HPE's Business IT Operations Management
software suite of products for monitoring an organization's complete IT health and performance landscape. Mark offers
his customers the latest state-of-the-art solution perspectives around all of their IT management requirements including
the management of today's most popular cloud computing architectures, virtualization solutions, network and
application management, as well as storage management.

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In the age of the internet of things, IT operations is quickly
overwhelmed by a stream of information and events that scream for
attention.
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You need a lens to focus
attention on the highest-
priority issues and drive
business performance!

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And IT must also transform from a cost function…

Today’s IT Creates negative impact

Too many tools cause

fragmented visibility
Lost Customer
Glare of Big Data makes revenue churn
triage slow

Manual processes create errors

Many war rooms burn budget Less funding High cost Ops

Lack of business context

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…to a value creator

Hybrid IT Targeted business value

Next-generation
performance management
Business on Best user
Analytics-driven target experience
operational intelligence

Self-healing autonomous
operations Strategic Enhanced IT
funding efficiency
Performance-driven
business decisions

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1. Monitoring Must Evolve to Meet Tomorrow’s Demands, July 28, 2014, G00263511, Analyst: Jonah Kowall.
Operations through a business lens

Viewing your infrastructure through a business lens allows your

operators to prevent service impact and add substantial business value.
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How does a business lens work?

IT operations can now Automate the following:

• Sense continuous discovery, multi-domain monitoring and identification of business impact
• Analyze all data sources to find root cause, predict before impact, and link business and IT health
• Adapt to ever-changing environments using orchestration and remediation 8
HPE Operations Bridge Suite: The business lens
Automated IT management and analytics capabilities drive business success

Sense Analyze Adapt

Automated business and IT service modeling
Automated discovery, configuration and
activation of IT service monitoring
Real time business value dashboards
Big Data analytics to detect patterns and Automated task and runbook execution
derive actionable insight
Orchestrated processes
“Time machine” search and prediction
Analytics-derived known issues knowledge
Performance dashboards and IT reporting base to refine monitoring

Automated across a comprehensive Public

Traditional IT Private
range of infrastructure types:

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HPE Operations Bridge Suite: Customer-measured benefits

58% $1.2M
decrease in reduction
in operations
MTTR 1 costs3

80%
automated IT
1. Swiss Mobiliar case study processes2
2. Fidelity Investment.
3. Vodafone case study
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Operations Bridge: Single pane of glass
Access all data from a single point
Dashboards
– HTML-5 Browser to tablet-ready
– Role-driven simple navigation
– Easy to create, maintain and drill
down
Integrations
110+
https://hpln.hpe.com
– From traditional to Hybrid Cloud
– Metal to App biz impact & priorities
– Discovery, OO flows, correlation
rules delivered with integrations
– OneView and Helion ready
Process
– Integrated in IT processes (i.e. CLIP)
– Bi-directional integration (HPE & 3rd
party)
– Status & assets synchronized UCMDB
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Automated monitoring with Management Packs
Management
Templates
Simplified topology-based end-to-end
monitoring solution
OO Flows Aspects

• Add-on content on top of Operations

Manager i (OMi) OMi
Service Policy Templates
• Automated detection and deployment Health
Reports *
Management
&
Instrumentation

• Extends the features of OMi Monitoring Pack

Automation Constituents
• Brings in events, performance metrics Correlation
Tools
Rules
and topology directly from the monitored
domain into the Operations Bridge
Indicator &
• Enables to monitor, detect, troubleshoot, KPI
definitions
Performance
Graphs

and remediate issues in the IT domain

• Hybrid monitoring OMi Monitoring Artifacts

OMi Content Artifacts

Integration Artifacts
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OMi Management Packs—Overview Communit
Database y
Premium
CA Spectrum
Standard
Middleware
ERP

Big Data & Cloud

zookeeper Oozie Flume HPE Vertica emcached

Development & Automation Microsoft Technologies

Generic protocols & mail servers

Open LDAP Bind DNS Openssh DHCP HTTP File Change FTP Server SMTP SNMP

Infrastructure
HPE Storage
HPE UX Oracle Ent. Linux Clusters Essentials IBM LPAR

Solaris Zones

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Automated discovery

Automatically UCMDB
Operations Bridge Optional synchronisation
updated RtSM

Optional

Automated continuous
discovery data Universal
Discovery

Agentless
monitor Spiral discovery

Management
Packs
Connector
3rd-party
Agent
Manager
Managed nodes Managed nodes Managed nodes

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Automated monitoring
A collection that suits your needs
Agent Sensor Agentless
Operations Agent Lightweight Sensors via Cloud Optimizer SiteScope and Operations Connector

Event/Logs/Topology Application
Web
/Traps
servers servers

Network
File
devices
servers
Agent
collection

Reports Databases
Firewalls

Performance
‒ Automated deployment and monitoring
across a heterogeneous enterprise to
reduce overhead costs
‒ Out-of-the box security (HTTPS and SSL)
‒ Open and autonomous
SiteScope
server
‒ Capacity optimization and usage forecasting
‒ Tailored for virtual and cloud workloads ‒ Fastest time to value
‒ Automated analytics for performance hotspots ‒ Metrics and events collected
‒ Automatic configuration of SiteScope templates
via Monitoring Automation

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 Nastel Technologies
48 South Service Road
Melville, NY, USA 11747

Copyright © 2016 Nastel Technologies, Inc.

 About Nastel Technologies, Inc.
VENDOR PROFILE
 Middleware management and "Middleware-centric"
application management & monitoring
 Messaging Middleware, Java & .Net Application
Servers, ESB's, SOA technologies
 Key value proposition : Identify performance and
quality of service issues before business is impacted
CUSTOMERS AND USE CASES
Large companies, leaders in their markets
Mission Critical Applications
Powered by Middleware
Trading, Order processing, Payments, Funds transfers
KEY DIFFERENTIATORS
Best of breed solution for management and monitoring of WebSphere MQ
Single point of control for multiple middleware
Policy driven, Operational and Transactional Monitoring
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Copyright © 2016 Nastel Technologies, Inc.
 About this Session
Message-oriented Middleware like IBM's MQ Series (MQ), IBM Information Bus (IIB) and DataPower
Appliance are the foundation blocks of many corporations' Enterprise Service Buses (ESBs).

These ESB 'building blocks' provide a standard, economical mechanism for applications to exchange data
both amongst themselves and with end users. However, when you put "all your eggs in one basket,"
making sure that the resources are available and performing at optimal levels is even more important.

During this session, you will learn how:

 middleware platforms can be monitored using both agent based and agentless approaches
 real-time analytics can warn operations of emerging problems
 false alerts can be dramatically reduced by automating threshold management and eliminating alert
storms
 to monitor and manage the entire middleware infrastructure on a single pane of glass in HPE
Operations Bridge.

8 Copyright © 2016 Nastel Technologies, Inc.

 “The” Problem - Business Problems
You have middleware not for the sake of having it but to run your business and if something is not
working correctly, than business functions are not being met.
Examples of problems our customers have faced.
 MQ Messages not processed can cost you Millions $$$!
 $2M Order stuck in processing queue, ordering customer decided to go elsewhere with specific order and future
business
 MQ Messages not processed can put in your company in non-compliance
 Stockbroker in order to meet Dodd Frank compliance had to process trades in a timely manner but had no visibility into
trade status once entered in into MQ (and IIB)
 Queues contain real money not just messages
 Bank uses IIB and MQ to send payment information and if not processed in a timely manner could prevent bank from
being able to do business
 Messages control processes
 Supplier uses MQ to complete product orders. Messages not processed before shipping deadline means you didn’t get your (game|
shoes|purse|tires|stuff)

9 Copyright © 2016 Nastel Technologies, Inc.

 Stakeholders and Benefits

Middleware Application Application Enterprise Application

Team Support Development Architect Owner

Proactive Identify root User Acceptance Monitor applications

Middleware cause of Testing Improve processes
Monitoring in performance Improve quality Lower costs
DEV, TEST issues of new releases
and PROD Prevent performance
Faster time Compare real
to repair problems
behavior with
(MTTR) expectations

0 Copyright © 2016 Nastel Technologies, Inc.

How does Nastel help you with these
problems?

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 The AutoPilot® difference: making the complex simple

Event/Transaction Synthesis Intuitive, Actionable

2 with Alerts and Notifications 3 Business Insights

Payload
Data
1 Metrics

Logs, Metrics & KPI's Properties

Transactions
From Multiple
Sources

Chaotic Complexity Data Enrichment & Simplicity

Low-value Data Business Milestones High-value Data

2 22 Copyright © 2016 Nastel Technologies, Inc.

 Integration Architecture

HP Operations Bridge

Nastel
AutoPilot ®

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 AutoPilot® M6 Proactive Performance Management

MQ
MFT

4 Copyright © 2016 Nastel Technologies, Inc.

 Pre-defined & User-Defined
Dashboards with intuitive KPI's
Policy-based, Wizard-built
monitoring
No scripting
Dynamic Thresholds & Automatic
Base-lining
Alerts, Notifications & Automated
Actions
Real-time and historical analysis
Easily locate & resolve
performance issues before
business impact
5 Copyright © 2016 Nastel Technologies, Inc.
 Policy – Identifying a Problem

Start with a problem statement

• We need to see any Queues that are Disabled

• Alert me if any queue is not Get Enabled.

• If there are message(s) on the queue, it should be a higher severity.

• Once the queue is not longer get inhibited, it should be removed from monitoring.

• We want to alert when Queues are not Draining

• Alert me if any queue where messages are building

• If no Application is reading the queue, it should be a higher severity

6 Copyright © 2016 Nastel Technologies, Inc.

 Policy – Identifying the problems

7 Copyright © 2016 Nastel Technologies, Inc.

 Policy Fundamentals

8 Copyright © 2016 Nastel Technologies, Inc.

 More Examples…

9 Copyright © 2016 Nastel Technologies, Inc.

 AutoPilot® M6 for WMQ – Agent or Agentless

0 Copyright © 2016 Nastel Technologies, Inc.

 Managed File Transfer
Agent
 Status

Schedules
 Invocations

Transfers
 Messages Processed

Integration with MQ
 Queue Moniotoring

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FTE / MFT

Copyright © 2016 Nastel Technologies, Inc.

 Monitoring Message Broker Statistics
Message Flow Level (for the flow) Published
 Total Messages Processed Message Broker
Statistics
 Total Messages in Error become FACTS
in AutoPilot®
 CPU Time Spent
 Message Statistics

Node Level (for each processing node)

 Invocations
 CPU Time
 Information

Thread Level (for each thread)

 Messages Processed
 CPU Time Spent
 Message Statistics
3 Copyright © 2016 Nastel Technologies, Inc.
Message Flow Statistics

This shows the range of metrics

that are published for Message
Flow Statistics

*in this case being processed by

Nastel AutoPilot

Copyright © 2014 Nastel Technologies, Inc.

Node Statistics

This shows the range of metrics

that are published for Node
Statistics

*in this case being processed by

Nastel AutoPilot

Copyright © 2014 Nastel Technologies, Inc.

Thread Level Statistics

This shows the range of metrics that

are published for basic Thread
Statistics

*in this case being processed by

Nastel AutoPilot

Copyright © 2014 Nastel Technologies, Inc.

 Monitoring Message Broker
 FACTS are used in AutoPilot® M6
rule-based dashboards
(Business Views)
 In this example: message
processing errors are occurring
 Alerts  Notifications &
Automated corrective actions

7 Copyright © 2016 Nastel Technologies, Inc.

 DataPower Statistics
 DataPower provides detailed statistics about its health and operation
Web Services
WSDM
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WSM

SNMP
Configuration
Statistics

Syslog
Logs

Command Line
Secure Shell

Copyright © 2014 Nastel Technologies, Inc

 DataPower Statistics

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This shows the range of metrics

that are published by DataPower

*in this case being processed by

Nastel AutoPilot

Copyright © 2014 Nastel Technologies, Inc

 Web Service Statistics

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This shows the range of metrics

that are published for WSDM
Statistics

*in this case being processed by

Nastel AutoPilot

Copyright © 2014 Nastel Technologies, Inc

 Notifications

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This shows the examples of trap and

logging information

*in this case being processed by

Nastel AutoPilot

Copyright © 2014 Nastel Technologies, Inc

 DataPower System Health

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Copyright © 2014 Nastel Technologies, Inc

 Integration with
HP Operations Bridge

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 Integration Architecture

HP Operations Bridge

Nastel
AutoPilot ®

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 Key Points
 Visibility to Middleware as well as other infrastructure
components
 Consistent platform for operations team across those
components
 Improved alerts feeding into Operations Bridge from
middleware through AutoPilot Analytics
 Additional capabilities for Subject Matter Experts for
diagnosing problems in the middleware

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Questions?

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