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Personality Development

Lecture 2
Communication Skills
7/30/2013

Objective
▫ Recognize and understand the power of
communication

▫ To Understand how problem develop due to


listening.

▫ Identify specific communication problems..


7/30/2013

Importance of Communication
• Communications experts estimate, in fact, that
only 10 percent of our communication is
represented by the words we say. Another 30
percent is represented by our sounds,and 60
percent by our body language.
7/30/2013

A Challenge
• Pls write a one sentence definition of effective
communication
7/30/2013

Definition of Communication
• The exchange of thoughts ,messages, or the like
,as by speech, signals or writing.

• To Express oneself in such a way that one is


clearly understood.
7/30/2013

Thoughts
• Choose what you say rather than say what you
choose. That is the difference between wisdom
and foolishness.
• Excessive talking does not mean
communication. Talk less; say more.
• A fool speaks without thinking; a wise man
thinks before speaking.
• Words spoken out of bitterness can cause
irreparable damage.
7/30/2013

SPOKEN WORDS CAN'T BE RETRIEVED


Short Story

• A farmer insulted his neighbor. Realizing his


mistake, he went to the preacher to ask for
forgiveness. The preacher told him to take a bag of
feathers and drop them in the center of town. The
farmer did as he was told. Then the preacher asked
him to go and collect the feathers and put them back
in the bag. The farmer tried but couldn't as the
feathers had all blown away. When he returned with
the empty bag, the preacher said, "The same thing is
true about your words.
• You dropped them rather easily but you cannot
retrieve them, so be very careful in choosing your
words."
7/30/2013

Communication Involves Three


Components
Verbal Messages - the words we choose
Para verbal Messages - how we say the words
Non verbal Messages - our body language
These Three Components Are Used To
Send Clear, Concise Messages
Receive and Correctly Understand Messages
Sent to Us
Nonverbal Messages 7/30/2013

Nonverbal messages are the primary way that


we communicate emotions

Facial Expression
Postures and Gestures
Deepti Singh
7/30/2013

Identify these expressions ?


7/30/2013

Identify these expressions ?


SENDING MESSAGES

Effective Verbal Messages

Are brief, concise, and organized


Are free of jargon
Do not create resistance in the listener
Paraverbal Messages 7/30/2013

Paraverbal communication refers to the


messages that we transmit through the tone,
pitch, and pacing of our voices.

Deepti Singh
7/30/2013

Activity -Write down


• Introduce yourself .

• Tell us some thing


about your
qualifications, Family ?

• What are your Goals in


life ?
7/30/2013

Thank You