HOTEL TECHNOLOGY,

SAFETY AND SECURITY 2216HSL

Rooms
Division
Management
Mini-lecture 1:
Hotel technology
 INTEGRATED PROPERTY
MANAGEMENT SYSTEMS
 Property Management Systems ( PMS)
 Need seamless management of entire hotel operations
 Interface problem: technologies from different vendors
 Standardisation within property and across chain

 Communications Architecture
 Uniform connectivity and graphical user interface (GUI)
 Reduce errors and training
 Better-informed, faster management decisions
INVESTING IN HOTEL TECHNOLOGY
Issues to consider:
Degradation
 How soon to replace or upgrade?
Synergy
 Only do one job or deliver multiple benefits?
Cost-benefit relationship
 Costs less than the short and long-term benefits?
Matching technology to guest expectations
 Improves efficiency and accuracy of service delivery?
 Makes the guest experience better / more secure?
 Does it have “WOW!” factor?
HOTEL TECHNOLOGY
PROS AND CONS
 TECHNOLOGY IN THE ROOM

Locking Systems – mechanical vs. electronic

Energy Management and Climate Control
Fire safety systems
Mini-bars
In-room safes
In-room entertainment systems
 COMMUNICATION SYSTEMS

Telephone service – the past & the future

Internet Access

Wake-up systems

Voice mail

Smart phone applications