Presented By-

Shivi Gupta Milan Shukla Shruti Tanwar

Ipsa Babbar Virendra Rohit Sharma
 Sending
wordless
Non Verbal Messages
Communication
Communication without words
Receiving
wordless
Messages
They are Interconnected Operate Together
VERBAL COMMUNICATION NON VERBAL COMMUNICATION
Nonverbal communication helps to create your image in others
mind and even you can express your emotions and feelings in
front of others, which you are unable to express in words.

“The most important thing in communication is to hear what isn't

being said.”

Peter F. Drucker
 Kinesics

Haptics Proxemics

Types of Non
Verbal
Communication

Para
Language Artifacts

Chronemics
 KINESICS

Origin-1950s , Greek
Body language & Gestures
Thoughts & feelings

“Man may play with words but his body speaks the truth.”
 Head

Face Eyes

Parts of Body in
Communication

Body
Shape
Gestures
and
Gesture
FACIAL EXPRESSIONS EYES
Gestures Body Language
 WHAT IS PARALANGUAGE?

• It is a component of non-verbal communication

• It is not related to content or verbal message or other
attribute of speaking like pitch etc.
• Paralanguage is the study of non-verbal clues of the
voice.
• It includes intentional and unintentional nonverbal
messages.

COMPLEMENTARY
PARALANGUAGE MAY
BE : UNCONSCIOUS
LEARNED
 WHAT IS PARALINGUISTICS?

• The study of role of non verbal clues is called

“paralinguistics”

• This includes volume , speed of voice,

intonation, tone etc.

• The components are as follows -

 * Volume * Pronunciation
Loudness or softness of the voice The manner in which word is
uttered

* Speed of voice * Articulation

The pace with which something is
spoken
* Intonation
Rise and fall in voice
* Tone of voice
Feelings added while speaking
Clarity in the voice
* Pause
A break taken while speaking
* Punctuation marks
The use of conventional
symbols and spacing in
communication
 SUMMARY

Sometimes people don’t know what they convey

through their body language and use wrong
pronunciations , hence convey wrong message
unintentionally . Thus they should know and
understand what the components of non verbal
communication mean .
 WHAT IS CHRONEMICS?
Chronemics is the study of the
role of time in communication.

It can be defined as
“the interrelated observations
and theories of man’s use of time
as a specialized elaboration of
culture” - the way in which one
perceives and values time, structures
time, and reacts to time frames
communication
• Power/Status- Time can be used as an indicator of status. For example,in most
companies the boss can interrupt progress to hold an impromptu meeting in the middle of the
work day, yet the average worker would have to make an appointment to
see the boss

• Cultural Norms- In Anerican culture we have a more strict understanding of

time, meaning that if we set a work meeting for 10am, it would be extremely rude
to arrive 15 minutes late,whereas in India,asian countries or latin American
countries arriving late would be quite normal, even expected.

• Expectations- expecting from a teacher to finish her/his class before scheduled time.
• Interpersonal Priorities- being late for a date for a female
A monochronic time system
means that things are done one at
a time and time is segmented into
precise, small units. Under this
system time is scheduled,
arranged and managed.

Example: Concentrating on study

only while sitting inside
classroom.
* A polychronic time system is a
system where several things can
be done at once, and a more fluid
approach is taken to scheduling
time.

* Examples of polychronic behaviors

include: browsing the internet
and texting to gf while attending
the business communication class.
* Regulating interaction
* Expressing intimacy
* Affect management
* Evoking emotion
* Facilitating service and task goals
 What is Haptics

Haptics is related to sense of touch which comes from the

Greek word HAPTESTHAI

To grasp or to touch.

Touch is the first language.

From a very early age we become sensitive to the specific

qualities of touch rather than its mere presence or absence.
 Touch in animals
Gentling
Licking
Touch in Humans
Professional-Functional-Touch
Social Touch
 Proxemics is the study of the
ways in which space is
interpreted in communication

The word ‘space’ here signifies

the distance between the
sender and the receiver.
• Very close contact is maintained
within the space of 18 inches.

• Communication is often in
whispers or at a low pitch.

• Suitable for highly confidential

talks and decisions concerning
sensitive matters.

• Handshake, a pat on the back,

eye contact, etc. are very
commonly used in this space.
• Personal space extends from
18 inches to 4 feet.

• Communication in this space

is also largely personal in
nature.

• Generally relaxed and casual

mode of communication.
• Social space extends from 4 feet to
12 feet.

• This space is used mostly for

formal and official relationships.

• Communications in social space are

dominated by reason and planning
rather than by emotions and
feelings.
This larger area extends
beyond 12 feet.

Communication in this space

is highly formal and objective.

Public address system may

have to be used in case the
space extends as far as we
can see.
• Fixed spaces refer to permanent features like room
sizes, walls, building and its total capacity, corners,
etc.

• The permanent features determine who interacts with

whom, how and for what purpose.

• In semi-fixed space the physical features are

changeable and can be rearranged.
Artifacts are forms of decorative ornamentation that are chosen
to represent self-concept.
From clothes to cars, watches, briefcases, purses, and even
eyeglasses, what we choose to surround ourselves with
communicates something about our sense of self.

*
 Clothing

Space
Jewelry Artifacts Decoration

Body
Piercings
and tattos
 Dress and personal
appearance are
important elements of
professional
presentation

* Self Expression
* Depicts Culture
* Physical Comfort
* Gives FIRST
IMPRESSIONS
 Jewelry as well
communicates
certain messages

* Reveals personal
values and beliefs
* Indicates wealth and
social class
* Status of the person
* Fashionable or being
simple
Piercings and tattoos
often facilitate
complex messages,
especially in terms of
presentation and
perception

* Young and Old

Generation might
perceive it differently.
* To look Different