UNIVERSITY OF SUFFOLK

BABSFY 2018/2019
STUDENT ID: S200530

I declare that this assignment is all my own work and that I have acknowledged all materials
used from the published or unpublished works of other people. All references have been duly
cited.
 Introduction

• An effective communication in process of business leads the

organisation towards success.
• It is important for the employees of the organisation to have
effective communication with their managers to increase
productivity of organizational business.
 LO2: Challenges and Barriers to
communication
1.Identifying the challenges and barriers of
communication
Language difference
• People having difference in their
mother
• languages do not able to
understand properly
• the state of each other and face
difficulties in
• communication.
Cont...

Cultural difference
• It is true that the cultural
differences influence
communication between the
people who are belonging to
different religion, state or country.
• This cultural difference acts as a
barrier of communication among
them.
Cont..

Lack of channels

• In order to achieve effective

communication among the
employees of an organisation, it
is important to communicate
through a system.

• different organisations use

different structures to have
effective communication in the
organisation such as functional
structure, matrix structure,
divisional structure and others.
 LO3: Strategies to overcome communication
barriers
2.Strategies for overcoming the barriers of
communication
Using a common language of communication

• It is important for an organisation to have a common language

of communication within the organisation .

• The employees do not face language issues.

Cont..

Using proper structure of communication

• It is important for an organisation to use proper structure in order to have effective communication
with everyone within the organisation.
• it is important for the HR manager to create a channel of communication between her and the staffs
of Sport Love so that they can have effective communication with the staff through the channel.
Cont..

Accepting the cultural differences of employees

• It is important for an organisation to accept the different cultures of
employees.
• The organisation need to accept different cultures of employees in
order to build an effective relationship between them.
LO6: Cultural awareness of communication
3. Influence of culture on communication

• Culture affects the

communication among the
employees.

• The employees belonging

to different cultures face
difficulties starting the
communication with each
other.
Cont..

Hofstede’s cultural dimension

• Hofstede's models helps in analysing
the cultural dimensions of different
countries based on few factors such as
power distance, uncertainty avoidance,
masculinity, individualism.
• According to this theory the thought
of people vary according to locations.
Some people believe to be alone and
some want to be with family.
 Conclusion and Recommendation

• In order to get the effective results of an organisational business, it is important

to have effective communication with everyone within the organisation.
• HR manager of the Sport Love is facing communication gap so it needs to
build a structure in order to have effective communication among them.
 References
• Books
• Bargiela-Chiappini, F., & Nickerson, C. R. (2014) Writing business: Genres, media and discourses.
Abingdon: Routledge.
• Hargie, O. (2016) Skilled interpersonal communication: Research, theory and practice. Abingdon:
Routledge.
• Journals
• Aten, K., & Thomas, G. F. (2016) Crowdsourcing strategizing: communication technology affordances and
the communicative constitution of organizational strategy. International Journal of Business
Communication, 53(2), 148-180.
• Kernbach, S., Eppler, M. J., & Bresciani, S. (2015) The use of visualization in the communication of
business strategies: An experimental evaluation. International Journal of Business Communication, 52(2),
164-187.
• Moshiri, F., & Cardon, P. (2014) The state of business communication classes: A national survey. Business
and Professional Communication Quarterly, 77(3), 312-329.
• Welch, M. (2014) Exploring the impact of communication technologies on business air travel. Journal of
Organizational Culture, Communications and Conflict, 18(1), 187.
• Online articles
• Tenzer, H., Terjesen, S., & Harzing, A. W. (2017) Language in international business: A review and agenda
for future research. Management International Review, [Online] 57(6), 815-854. Available from:
https://link.springer.com/article/10.1007/s11575-017-0319-x
• Skovholt, K., Grønning, A., & Kankaanranta, A. (2014) The communicative functions of emoticons in
workplace e-mails::-. Journal of Computer-Mediated Communication, [Online] 19(4), 780-797. Available
from: https://academic.oup.com/jcmc/article/19/4/780/4067523
• Ghanbari, A., Laya, A., Alonso-Zarate, J., & Markendahl, J. (2017) Business development in the Internet of
Things: A matter of vertical cooperation. IEEE Communications Magazine, [Online] 55(2), 135-141.
Available from: https://ieeexplore.ieee.org/abstract/document/7842424/