PART 1

Emotional Intelligence
 What is Emotional Intelligence
• Emotional intelligence (EQ) is the capacity of
recognizing our own feelings and those of
others, for motivating ourselves, for managing
emotions in ourselves as well as in our
relationships
• EQ is critical to managing your behavior, moving
smoothly through social situations and making
critical choices in life
Three Competencies within Self-
Awareness

The Self-Awareness cluster contains three

basic competencies or subcategories:

• Emotional self-awareness

• Accurate self-assessment

• Self-confidence
Self-Management

• Self-Management is the ability to

understand your emotions and then use
that understanding to turn situations to
your benefit.

• Self-management is also the ability to use

your feelings to reason well and act
intentionally.
Social Awareness

• Social awareness refers to how people handle

relationships and awareness of others’
feelings, needs, and concerns.

• It is the ability to recognize and

appropriately respond to the emotions and
feelings of others.
Social Skills

• Social Skills refers to a proficiency at

suggesting desirable responses in others.

• People with good social skills are good business

leaders, leaders in society, and effective
parents who understand that personal success
and group or family success are inseparable.

• They lead by example, encouraging others in

positive ways, validating them and creating
trust within them.
Conclusions

• From the information that I have presented

here today, it should be clear that it is very
helpful to know what EI is and to be able to use
in various circumstances (especially at home
and at work).

• Not convinced this really is a good thing – you

can check out some of the books I have put on
my reference list, they should do a better job
of convincing you!
 PART 2

Building Trust in the Workplace

Look at this picture – How does it convey
trust?
 Have you stopped to consider the nature of trust.
When you give it? When you withhold it? Who
receives your trust? Who trusts you? For most of us
it is a subconscious action.
Impact of trust on workplace

 At work, a lack of trust has a detrimental impact:

 Information-sharing slows
 Decision making is affected
 Performance suffers for the organization, team, and individual.

 How can you build and maintain trust with colleagues?

 Steps to Build Trust

 Build positive relationships • Give co-workers praise when it's due. ...
 Stop competing • Avoid office gossip. ...
 Be balanced
• Share information. ...
 Track your commitments
• Trust others. ...
 Accept blame and share credit
• Invest in your employees' development. ...
 Be honest and supportive
• Be consistent. ...
 Be consistent
• Pay attention to non-verbal communication. ...

• Welcome new hires graciously.

Identify Techniques to Restore Trust
• When employees • Call it out
think you care • What gets
about what they measured, is
care about, doors what gets
of trust open up improved

Mutual Make It a
Respect Priority

Learn the
Openness
Business
• Listen to • Job shadow and
feedback spend time
• Be transparent knowing your
discuss the “why” business partners
behind the audit
Final Thought
 Remember: Trust is built through the interpersonal interactions, not
through email
PART 3 – ONLINE POLL ON
EMOTIONAL INTELLIGENCE