Chapter 7

Maintenance and
Engineering Organization
 Organization
• Structure
• Three concepts
• Span of control
• Grouping of similar functions
• Separation of production activities from oversight
functions
• Inspection
• Control
• Monitoring
• QA
• QC
• Reliability
• Safety
 Organization
• Span of Control
• How many people can you manage
• Higher levels (3 – 7)
• Lower levels (more)
• Grouping of similar functions
• Maintain proper surveillance/control
• Similar maintenance activities
• Line maintenance
• Shop functions
• Inspection activities
 Organization
• Separate production/oversight functions
• Self-monitoring
• QA
• QC
• Reliability
• Safety
• Separation removes conflict of interest
• Built into organizational structure
 Managerial Structure
• Usually starts with VP
• VP of maintenance and engineering
• High level in airline structure
• Same level as VP flight operations
• Not directly under:
• Head of airline
• Operational activity
• Five major functions
• Technical services
• Engineering
• Planning
• Training
• Technical publications
• Computing
 Managerial Structure
• Five major functions
• Aircraft maintenance
• Flight line
• Hangar
• Out-stations
• Maintenance control center
• Overhaul shops
• Off-aircraft maintenance
• Repair
• Overhaul
• Material Services
• Ordering/maintaining supplies
• Handling warranties
• Moving parts through system
 Managerial Structure
• Five major functions
• Maintenance program evaluation
• Monitoring organizational activity
• Workers
• Suppliers
• Cross-functional coordination
• Work together
 Technical Services
• Engineering
• Engineering specialists - expertise
• All engineering functions
• Development of initial program
• Evaluation of SBs and SLs for possible inclusion
• Oversight of incorporation of SBs and SLs
• Incorporation of ADs
• Evaluation of maintenance problems from
reliability program
• Establishing policies/procedures for organization
• Additional function
• Facilities planning
 Technical Services
• Production planning and control
• Maintenance scheduling/planning
• Manpower
• Parts, tools
• Facilities
• Special assistance
• Short, medium, long term planning activities
• Establish standards for man-hours, materials,
facilities, tools, equipment
• Work schedule
• Hangar control
• On-airplane maintenance
• Monitor work progress in support shops
 Technical Services
• Training
• Course development
• Curriculum
• Administration
• Training records
• Vendor training
• OJT for line/hangar personnel
• Establish new/special training courses
 Technical Services
• Technical Publications
• All manufacturer/vendor documents received
• In-house documentation
• Format and number of documents for each
work center
• Revisions
• Main/satellite technical library
 Technical Services
• Computing Services
• Selection of hardware/software
• Usage information
• Input requirements from individual units
• Personnel training on computer usage
• Computer support
 Aircraft Maintenance
• Hangar maintenance
• Compliance with airline policies/procedures
• Support shops
• Line maintenance
• Compliance with airline policies/procedures
• Turnaround maintenance/servicing
• Daily checks
• Short interval checks
• “A” Checks
 Aircraft Maintenance
• Maintenance Control Center
• Tracks all aircraft in-flight/off-station
• Needs coordinated through MCC
• Coordinates downtime/schedule changes
with flight department
 Aircraft Maintenance
• Overhaul Shops
• Maintenance on items removed from airplane
• Engine shop
• All maintenance/repair on engines/APUs
• Avionics
• Off-aircraft repair
• Electrical/electrical components/systems
• Radio
• Navigation
• Communications
• Computers
• Components
 Aircraft Maintenance
• Overhaul Shops
• Mechanical component shop
• Actuators
• Hydraulic systems/components
• Aircraft surfaces
• Fuel systems
• Oxygen
• Pneumatics
• Structures
• Components and structural elements
• Composite material
• Sheet metal
 Aircraft Maintenance
• Material
• Purchasing
• Parts/supplies
• Tracking orders
• Warranty claims/contract repairs
• Stores
• Storage, handling, distribution
• Inventory Control
• Parts/supplies on hand sufficient for normal usage
rates
• Shipping and Receiving
• All parts into/out of airline
 Aircraft Maintenance
• Maintenance Program Evaluation
• QA
• All units adhering to company policies and
procedures
• Sets standard/ensure compliance
• Auditing outside suppliers/contractors
• QC
• Conduct routine inspections
• Certifying maintenance/inspection personnel of
RIIs
• Calibration of maintenance tools/test equipment
 Aircraft Maintenance
• Maintenance Program Evaluation
• Reliability
• Conduct program
• Problem areas addressed
• Auditing outside suppliers/contractors
• Data collection/analysis
• ID possible problem areas
• Publication of monthly reliability report
• Safety
• Handles claims involving safety issues
• Safety/health related activities
• Develop
• Implement
• Administer
 Variations
• Small Airlines
• Functions may be combined
• Large Airlines
• Structure at multiple bases