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Greenlam Industries

 First of all my day started by getting the brief overview of the
company by my mentor Mr. Surendra Pareek .
 As Greenlam has 29 branch offices and 9 RDC in India. Beside this
they have 3 subsidiaries companies located outside India which is
in USA, UK and GAP (Singapore).
 In behror plant , they do production of 5 Verticals : Laminates,
Wooden Flooring , Door, Veneer, MFC (Melamine Face chip
 In Nalagarh plant they do production of 2Verticals : Laminates&
CAA(compact & clads& Cubicles) .
About the subsidiaries
1. USA: Greenlam American INC
• They have 2 warehouses in pennsylvania and Mexico
2. UK : Greenlam UK
• They have 1 warehouse in Europe.
3. Greenlam Asia Pacific Ltd (Singapore)
• Thailand office (maximum Dispatch)
• Indonesia, Hong Kong, Vietnam and Myanmar


(USA + UK + GAP)
country head country head country head

1) Through Subsidiaries (USA,UK & GAP)

2) Through direct sales
3) Third party sales
( India+ Singapore+ customer)
• Types of Sales in Greenlam Industries:-
1) Stock Transfer Order(STO)/ Purchase order(PO): Stock goes to one warehouse to another warehouse.
2) Direct Sales: In this order is done by cash.
3) Third Party Sales: As this is very important because Greenlam mainly do the third party sales. Where three
parties are involved ( India+ Singapore+ customer)

• Deem Exports also known as Mercantile Exports. In this GST charge 0.1%. The other party
gets benefited

• Order types: Bulk order and Container Orders

• Paper Types ( Raw Material):
a) Tissue Paper helps in increasing the life of laminates.
b) Design Paper
c) Base Paper
d) Craft Paper
 Payment Methods of Greenlam EXPORT LOGISTICS of Greenlam
1) LC: Letter of credit which is issue by bank in 1) Plant Planning and dispatches
case of credit. 2) Port Planning( by ship)
2) Advance payments 3) Tracking (with the help of portal)
3) payments terms are depend on customer
health which is decided after commercially
and financialy health check up from concern
4) also payments terms are purely depend on
customer order qty,
5) IncoTerms Define to customer, at the time of
order negotiation with respective customer
marketing representative need to clear and
confirm incoterms.
Today I saw how packaging and loading is done. The safety and process of working
in the unit is tremendous. As the whole procedure of export is maintained by Mr.
Surendra Pareek. They maintain their carets with the help of SAP generated codes
which are confidential.
I learnt about STO process. (plant process for the export department)
Export department checks the following things whether it is for,
 Raw material availability
 Reduce stock
 Send for manufacturing or for production unit.

Export Inter Company (STO)- Laminates
 Order Collection

1.Order collection from Customer is done by Sales Team via E-mail ,Sales Team
sends Order details via E-mail to GAP Office (GAP-Singapore office).
2. Stock Requirement Analyzed by Taking into Consideration Current Stock level,
Stock in Transit, Stock Reservations ,Pending Orders with Factory and Sales Trend.
(Prepared in Excel With use of Reports from stock forecast, me2n, etc.)
• Purchase Report(PR) is created in system Which goes for Approval to Finance.
• Finance Release PR After Checking. If any Amendments Suggested, Same will be
• PO (Purchase Order) is Prepared Based with Reference to the PR and Sent to
Factory for Production.
3. Code availability checking is done by GAP team (ME21N),If material code
is Available-Purchase Order is created for Material.
4. If Material Code is not Available -Send Request For New Code Creation by E-
mail to Plant, Through excel base Form , Material Code Opening Request ( In case
of -Non Availability of Material Code).
5. Commercial send request to Plant EDP team for material creation. EDP team
upload the material master in Portal and after approval in workflow ,it comes to IT
for upload. IT team upload the material through Portal (By using BDC in SAP in
background Job).
6. Material Price for intercompany stock transfer is being calculated in excel on
Cost + Margin basis manually and same has been updated in SAP by export
commercial after VP finance approval.
 STO is Punched in SAP ( ME21N ), then PO is released by Singapore Team ( ME29N )
7. GAP Office sends PDF copy to Plant as approval for Production of Material / T-
 STO Paper Confirmation Process
8. Check Paper Availability by Paper Section Department and same is confirmed via E-mail
(within 24 hours), If Available, then Send To Warehouse For Stock Checking.
9. If paper is not Available, then Details are sent via E-mail to GAP-Singapore Office
• Case-1: Wait Till Paper Arrival, Start Production after Paper is Received.
• Case-2: Singapore either edit PO or give New PO.
10. Non Range and DC (Discontinued) Material are consider in Production, once Approval is
received through E-mail from Export Head.
 STO Copy is given to Warehouse -to check Stock
11. Check Material Code From Bin Card (Form pasted on Bins) ( Physically).
12. Mark tick on- ZMMSTOP printout of PO, for Available Stock, which is mentioned in STO,
Materials which are available in Warehouse – Un-rack them from Warehouse / If Available -Make
an Entry in Bin Card.
13. If Not Available in Ware house - Start Production.
14. For Not Available Stock, STO information is given to Production Department Take Expected
Dispatch Date (EDD) From Production Department - Mention Confirmation Date in Order ;
Confirmation Report - Send to All Respective Gap Offices and H.O.
15. Receive Material, once Material Quality is checked( Barcode ) ,Segregate Material -Entity
wise, if mix (for purpose of Guard Film and with out Guard Film).
16. Packing List & Crate Nos. are Generated in SAP , USE T-Code ZCrate01 , ZHUPRINT
(Mother Stickers are Generated, & Pasted On Crates).
17. Crate Making as per Packing List ,Give Crate Making Requirements to Crate Contractor.
18. Checking Crate Condition.
19. Initiate Packing of Crate.
20. Prepare Crate for Packing using Packing Accessories.
21. Packing accessories like Plastics, packing foil, thermacol, MS patt, corner, Ms Corner, Backer
(bottom and Top) are used.
22. Daily Crate Production Report sends to EDP for Production Upload In SAP .All Size Crate Material
Codes are Already Available in SAP, Production will take Place Accordingly.
23. Materials are Packed In Crates (As Per Packing List), in parallel Scanning the Child Stickers under
Mother Stickers . Check Scan Quantity in WMS - Pack Crates as per Customer's Packing standards.
24. Packed Materials are kept in Warehouse / Loading Point. Marking is done On Crate, as per Customer's
Specifications – ZMMSTOP. Crate Weight is taken on Weighing Machine -Net Weight and Gross Weight
are mentioned on Crate.
25. Check Crate Packing using Check List, which is Prepared with Reference of Customer's Specifications.
26. Prepare Dispatch / Container Stuffing Plan ,Send Container Stuffing Plan To H.O Logistics.
27. H.O. Logistics Checks Container availability -on Online Portal, also Compares Transit Time and Rate
with Forwarders.
28. CHA follows up with Forwarders, to Load Container on Trailer.
29. Send Container to Factory.
30. Containers And Trailers are Received in Plant ,Inspection (Document Checking, Physical Condition).
31. When Container is OK, then Container is taken in Plant.
32. If Container is not OK, then Container is returned to ICD & Team Logistics, CHA is informed
for the same (in case of Damage, Dirty Condition).
33. CHA sends E-mail to Plant and H.O., regarding Container Details -which is coming in Plant,
Containers are Loaded (as per packing list).
34. Containers Packing is done After Loading, Photo Of Container before and after Loading are
clicked, Date is maintained in Complete Folder.
 Delivery Challan Process
35. Put Mother Crate Nos. in Challan, Check Quantity in WMS- Handling Unit.
36. Crate Material Code and Quantity. are put in Delivery Challan, to get reduced from Stock.
 Post Good Issue (PGI)
37. Before PGI ,Performa Invoice is being created for review by Export commercial person. After
review dispatch team perform POST GOODS ISSUE.
 Final Invoice
38. Customer Invoice is send to Customer.
39. Tax Invoice for Custom and filing purpose.
40. Final Invoice to Bank.
41. DR Note is processed required for IGST (International Goods & Services Tax) Reversal process.
42. Send Document for License Approval (License Process is mentioned separately in BPML – Business
Process Master List) , Finance and License Department provides Advance & EPCG – Export Promotion
Capital Goods , License No. via E-mail - to Mention in Invoice.
43. Document is Approved By H.O, Check Points, POD – Proof of Delivery , FD – Finished Goods,
COFD, Incoterms, Weight ,packing list , etc.- To be Checked.
45. Shipping Bill, Check List are issued.
46. Custom Seal Issue Process , Fill Custom Form on Online Portal and note Transfer ID number.
47. Examine Report Issue.
48. Verify Gross Mass (VGM), which is prepared by Plant.
49. Fumigation Certificate is issued by Fumigation Agency.
50. Custom Seal are put on Container, Using Check Points, all Locks are checked, and Container Number
are verified etc.
51. Online E-Way Bill to update , E-Way Bill to update –ZEWAYBILL.
52. Export/Commercial Head Approval via E-mail ,After Approval, For Non Range Or DC (Discontinued)
Material, PO is Punched And takes in Execution Process.
1) Firstly we receive the sales order from sales team
2) Then on behalf of sales order , they make PI and that is (Performa invoice)
3) After that production department gives the date on which the material is ready to dispatch.
4) Material is ready then floor incharge assign carete and also carete number.
5) Now your material is ready , the duty of floor incharge is to give the accurate packing list to the respective
person who prepare the export documents.
6) Now prepare the delivery challan by the help of excel packing list.
7) First enter order number, then go to delivery window
8) Check all items shown as in the packing list and if there is some misgap in order quantity and scan quantity then
it’s the duty of respective documenter to firstly confirm HU (Handling unit).
9) Don’t forget to enter carete code.
10) Next, add other information in the challan like route, p.o NO. , ship type (pre carriage)
11) Pick each carete one by one.
12) In edit tab , select the option of copy pack quantities vs delivery quantities and then SAVE.
13) Make commercial invoice/ Performa Invoice with the help of challan number that has been arising when you’re making
the challan.
14) Use T-code VL01N – (outbound delivery with order reference )for making Commercial invoice(CI).
15) Then via help of CI generated number , make the tax invoice. For this use the T-code VF01 (Create billing documents)
16) Go to condition tab, freight and insurance is less as per the requirements in the tax invoice.
17) In header text tab , mention the advance license number.
18) Before doing PGI ( Post Goods Issue), check the quantity, price and other condition once because after PGI we cant
able to make changes in SAP software.
19) Now go for PGI. ( similarly all the steps are somehow same of commercial invoice and tax invoice).
20) Mail these prepared documents to the concerned parties.
( sales team, Delhi teams who handle the particular region, Logistics team, Export head team and members)
21) When these documents are finalized by sales team and logistic team then logistic team send these documents to CHA .
22) After that CHA finalize the documents and if all Okay, then they provide shipping bill ASAP.
23) This whole procedure is done on same day.
24) Make E- Way bill via Government site. (ewaybillgst.gov.in)
25) Check list is issued by CHA.
26) When all the documents are finalized or prepared the custom form is prepared against the issue or confirmation of seal
27) Seal is issued by ID-TECH company, where online form is filled . Headings which to be filled are ( seal no.
shipping bill no , date and time sealing, destination (ICD), container no. , truck No. .
28) At last the documents which
29) One copy of this is submitted to account department and duplicate copy + E-WAY Bill + GR(goods received) also
signed by Mr Gupta.
 POST GOODS ISSUE(PGI) : Means goods are dispatch from software just like an confirmation that all documents
were prepared and after doing PGI you cant able to make any types of changes.
 FOB : Free on Board(Actual Cost exclude freight and insurance charges)
 Freight and Insurance charges are always include as according to customer preference.
 FCA: Free carrier or Free of cost( For sample invoice).
 LCL: Less container load
 FCL: Full container load
 In USA Total amount show material cost + Freight charges + insurance if any whereas In GAP there is include of
freight and insurance already included in the cost.
 Different HSN of products have different authorized license which are being issued by government.
 Board laminates have high thickness , so that there license is also different.
 If stock is transfer from behror plant to Singapore warehouse then this transaction is called STOCK TRANSFER
ORDER and for Singapore warehouse its an “Purchase Order”.
 IE Code: Export / Import code.
 Your stuffing plan is successful only when your product is packed or ready.
 Its up to customer to choose for pallet or for carret packing because carret is cover from whole wooden box
whereas pallet have single layer of wood . So there is differentiation of cost also.
At the time of invoice

1) USA: Material cost

Add: Freight Cost
Add: Clearing Charges
Less : Freight Cost
NOTE: The above procedure is done when we are making invoice else only add value is shown in the commercial bill
because we are charging that cost.
2) UK: Material Cost
Less: Freight
3) GAP: Material Cost (FOB) (final amount)
 LESS means the value is already taken by the customer that’s why it will not shown in performa invoice whereas
in the case of ADD means the value is charge by the customer and should be shown in the invoice because this
is the income generated for the company.
 When the material is dispatch by AIR then there is “ Packing charges, Roll charges and other charges. (other
charges include weight charge which is fixed up to certain limit that if this is the limit then 85 dollar will gonna
charge else if the weight is exceed or high then there is formulae which is used ( Weight x 0.08)
Some points highlighted in reference to import scenario of Greenlam industries limited

 Greenlam do imports from many countries.

 Generally for exports order they import the finest raw material.
 Goods take approximately 2 months at the time of importing.
 Documents are exactly the same as export
( delivery challan, invoice, country of origin ,
 In some cases when raw material is not available at the time of order then sales team give the
tenetative duration to customer of dispatching . There is 2% chances of this case arisen because
mostly there is always availability of raw material.
 This is not compulsory that always import from outside India , if the material is available in India as
well we can take from our region.
 HUMO: HU Monitor
 VLO1N: Create Outbound Delivery With order reference.
 VL02N: Change Outbound Delivery
 VL03N: Display Outbound Delivery
 VF01:Create Billing Documents
 VF02: Change Billing Documents
 VF03: Display Billing Documents
 ZEXPINV: Export Invoice
 J1IGEBILL: T- Code E- way Bill Report Program (for updating e-way bill )
 ZEXP_INV: Export Invoice
 J1IGEBILL: T-Code E-way Bill Report Programme
 MC-1 INVICO: Plant Selection Stock (To Check Carret Stock)
 VL09: Cancel Good Issue For Delivery Note
 VA03: Display Sales Order
 ZSAMPLE_INV: Sample Invoice
 ZPORT_UPDATE: Update Export Details
 V101: Create Shipment Costs
 MMBE: Stock Overview
 VT01N: Create Shipment
 VL10B: Purchase Orders Due For Delivery
 ZSDSALES_REPORT: Sales Register Report
 ZSAMPLE_INV: Sample Invoice
 ZSD_SER_INV: Service Invoice Print
 ZSTOCK: Stock Report
 MMBE: Stock Overview
 MC.1- INVCO: Plant Anal. Selection Stock
 ZINDENT: Indent Report
 ZPP_PRDREP: Production Report
 ME23N: Display Purchase Order
 ZPP_DISPATCH: Dispatch Scanning Process
Points to remember
 After doing PGI (Post goods issue) and green flag in SAP , we can’t able to make changes in the documents. We
have to make the new one after cancelling the previous one.
 Use of Tax invoice is only limited to India.
 FOB (free on board)
In export department we dispatch material to other countries. We get the orders from HO and Singapore office.
We receive the order by mail an through SAP and paper is checked and a dispatch date is given to sales person.
to follow up with production and planning department for the material to be produced as per schedule.
Ensure that proper documents are filled and the container is received in time. We have to ensure that all orders

 Create order by VA01

 then fill the required details like Order type ZFC.
 Sales organization.
 Distribution channel.
 Division (Letter of credit LC)etc etc.
 Sales office (location)
 Sales group
 Inco terms (CIF/CF/FOB)
 Inco versions
 Payment terms e.g.( Cash against documents, Advance as per agreements, 30 days from BL etc)
 Types of license that are needed at the time of export

1. Advance license: this is use for getting the benefit on the

foreign currency by government.
2. EPCG( Export Promotional Capital Goods): use for
 SOP: System Operate Processer. These are the key
purchase of machinery
responsibilities assign to every employees in the organsation.
3. MEIS(Merchantile Export Incentive Scheme) It can be one or more then one.
4. HP: Handle purchase department
 Fumigation process: To kill the bacteria's of the products
1)Through chemicals  VGM: Verifying gross mass
2) Through hot seasoning
3) Through Herbal Fumigation
 CPD : Central Purchase Department( Govind Jahangir do the
paper work(raw material) and Davendera Gupta is the head of
 BIN CARD: It is a method of warehouse to maintain there
export import department.)(HO)
stock. It is a code given to each goods to manage the stock or
 Today I went to delhi h.o.and met with the marketing team head mr. Praveen who told
me about the roots of the company greenply is a company who makes plywood the
C.E.O. Mr. Saurabh Mittal of greenlam is a close relative of the chairman of greenply.

 There are two plants

 One in behror the oldest
 And later one in nalagarh.
 The behror plant makes antibacterial laminates,the marketing teams work is for
promotion of the product in various types of methods through digital marketing which
includes social media like twitter handle,facebook,instagram,linkedin etc.
 Seo which stands for search engine optimisation in which they interact with google
officials and optimise the search engine for whenever a person searchs for laminates
doors etc the google will show greenlam products first.
CONTAINER BOOKING 1. Receive Stuffing Plan from Plant
2.Search for Available Forwarders, on Greenlam Online Portal
3. Book Container on Online Portal
4. Send E-mail to CHA (custom clearing/House agent), regarding Booking Details , CHA follows up with forwarders and updates
on E-mail
5. Follow up with CHA -For Container Status , CHA arranges Trailers and sends to Load Containers
6. Factory Receives the Containers
7. Factory Send Commercial Document to HO (head office) -Finance And Logistics (Documents before invoice/pre documents)
8. CHA Send Check List For Approval To HO (all the details of the shipment of 1 container is included in check list)
9. Factory Dispatches the Container
10. Container is Received in ICD (Inland Container Depot)
11. Custom Clearance Process starts and ends by CHA, on same day
12. Custom gives copies of TR1, TR2, (transporter copy) EP (export and import license) documents
13. Handover the Container to Concur( container corporation of India) (railing of government) and Line
14. CHA follows up for Railing (load on train)
15. Verify Gross Mass (VGM) prepares by Plant
16. After Loading, all details are uploaded by H.O.-on Portal
17. Follow up with forwarder for Vessel Planning( where to ship), whether its done or not and it is done by CHA
18. For urgent Shipment HO Send request to Forwarders /Shipping Line For Urgent Loading on SSR(Special Service Request)
19. Shipment handover to Carrier
20. Forwarder arranges BL (bill of loading) (Legal Document)
21. HO Logistics handover (BL Original, Fumigation Certificate Original copy , Original Exporter copy) to finance for sale
booking and further documentation
22. Certificate of Country Origin is provided by CHA
23. ASEAN/IM ( Association of Southeast Asia Nations) certificates Rearrange By CHA For Malaysia, Thailand, Philippines
And Indonesia Shipment.
24. For Egypt We Have Arrange Legalized The COO by Concern Embassy, Which Arrange by CHA.
25. Vendors(Forwarders , CHA, Shipping Line Send the Expenses (Debit Note) To H.O ,
26. H.O logistics check and verify the cost and send to the respective plant for expense booking
27. Logistics Expense Report
28. Shipment Freight Compare Report Month to Month
29. TAT(Turnover Around time) Report as per date range

AIR CONSIGNMENT BOOKING 31. Commercial Document Come Through Plant(including dimension)
32. Book vehicle For Airport By Plant
33. H.O logistics Plan To Booking With Airline/Forwarder
34. Shipping bill Filing Process Done by CHA After confirmation of H.O
35. CHA send the instruction to concern forwarders to generate the air bill
36. Forwarder send the air bill to head office
37. HO Logistics handover (Air bill Original, Fumigation Certificate Original copy , Original Exporter copy) to
finance for sale booking and further documentation
38. Logistics team follow up with carrier/ forwarder for sailing as well as Arrival of the shipment at destination.
Which is update on shipment port accordingly.
39. Tracking the shipment online as well directly on carrier website if any transshipment point.
40. Once shipment arrived at destination logistics team update the actual arrival
time on shipment portal. Follow up with vendors also.
41. HO Logistics handover (BL Original, Fumigation Certificate Original copy ,
Original Exporter copy) to finance for sale booking and further documentation
42.Certificate of Country Origin is provided by CHA
43. ASEAN/IM certificates Arrange By CHA For Malaysia Thailand And Indonesia
44. For Egypt We Have Arrange Legalized The COO by Concern Embassy, Which
Arrange by CHA.
45. Vendors(Forwarders , CHA, Shipping Line Send the Expense (Debit Note) To
46. H.O logistics Check and Verify the Cost and Send to the Respective Plant for
Expense Booking.
a) Mainly Greenlam use Veneers ( wooden layers) and cubical for domestic purpose.
b) Flooring and laminates are mainly use for export purpose.
 Production Process of Greenlam
1. Assembling
2. Pressing
3. Cutting
4. Sanding
5. Quality
6. Marking
7. Crate Packing