SAP Solution Manager

SAP Solution Manager
An Overview
Wednesday, July 10, PM Power 1

2019
Delivering Successful Solutions
AcceleratedSAP Methodology
Description
AcceleratedSAP methodology is proven, repeatable and successful

approach to implement SAP solutions across industries and
customer environments.
AcceleratedSAP provides content, tools and expertise from

thousands of successful implementations.

2019
Agenda
To understand the usage of solution manager for
 Implementation projects
 Business Blueprint
 System setup
 Testing
 Training
 Support desk

2019
SAP Solution Manager – Life-Cycle Approach
Customer Platform
for Implementation and Operation
of SAP Solutions
Project Business Realization Final Go Live
Preparation Blueprint preparation & Support
Implementation Providing tools, content, Operations

procedures and services
to implement and
operate
your SAP solutions

2019
SAP Solution Manager – Life-Cycle Approach
Providing tools, content,

procedures and services
to implement and operate
your SAP solutions

2019
SAP Solution Manager – Offerings
Implementation Platform
Solution Monitoring
Support Desk
E-Learning
Upgrade
Tools Change Request Management
…
Implementation Content
Roadmaps
Content Services
Best Practice Documents
SAP Active Global Support

Gateway to SAP
Service Delivery Platform

2019
From ASAP to SAP Solution Managers
ASAP
Focus On
Focus On
• Implementation
• Life Cycle
• Components R/3
• Complete solution
Lack Of
• Information and tools
• Integration of tools integration
• Consistent process • Process Orientation
orientation
2019
Implementation Projects
Project Business Realization Final Go Live &

Preparation Blueprint Preparation Support
Provide initial Implement business Cut over to

planning and and process live productive
preparation for requirements based operation and
your SAP project on the Business continuous
Blueprint support
Documents the Complete the

business process preparation for
requirements of Go Live
the company

2019
Implementing SAP Solutions
Project Business Configuration Final Prep. Production

Preparation Blueprint & Go Live Support
Define Setup & test

Define project Support Desk
customer processes
solution
Set up system based on Synchronize Training Solution
landscape SAP processes Cust. settings Monitoring
Project Administration
Issue Tracking / Monitoring / Reporting
Roadmaps

2019
How to Use SAP Solution Manager in a
Project

Project Definition and Description

 Project type, attach roadmap
 Naming, roles, language
 Project standards (Status, keywords, documentation types)
 Timeframe
Define System Landscape

 Development
 Quality Assurance
 Production
…

2019
Roadmap in Detail
Graphical entry into and status

overview about your project
Phase-driven approach for

functional and technical
implementation and ongoing
operation activities
Links to accelerators for your

project phase

2019
SAP Solution Manager – Roadmaps
Implementation Methodology Provided Through Roadmaps
 Implementation Roadmap for mySAP Business Suite
 Solution Management Roadmap
 Global Template Roadmap:
 Upgrade Roadmap:

2019
Project

Define Business Blueprint via Business Process Repository

 Customer Business Process requirements, analysis, documentation
and management / Scoping
 Visualization of Standard Business Process by scenario description,
product documentation, demos, and transactions
 Project-specific adaptation, for example, new Processes,
documentation at each level (Requirements, print outs, reports,
concepts), …
 Generation of Blueprint
Project Issue Management, Status Management

2019
Business Blueprint of a Customer Solution
SAP Solution
Manager
Customer-Specific
Solution
SAP’s delivered
implementation
content

2019
Business Blueprint – Create Project
Documentation
 Central storage of all project documentation

in SAP Knowledge Warehouse
 Functionality to create, edit, store, uploade
and download documentation
 Predefined templates / document types for
 Scenario descriptions, diagrams, installation
guides
 Customer Input
 Interfaces, forms, reports
 Creation of own templates

 Reporting features to track and filter on
documents
2019
How to Benefit from Predefined Implementation
Content?
… without Solution Manager Content Blueprinting and
Setup has to be done from the scratch!
functionality
Customer Required Scenario Process time

SAP Out-of-the-Box Content
2019
How to Benefit from Predefined Implementation
Content?
… Just the Difference has to be Discussed and Setup

functionality
Customer Required Scenario Process time

SAP Out-of-the-Box Content
2019
Project

System setup
 Setup the system
Testing
 Carry out configuration
 Define and maintain test cases, test plans
 Organize and perform testing
 Manage problems in Service Desk

2019
Realization – Testing
Business Blueprint
& Setup Test Plan Central definition and preparation
of test plans and packages
Selected Business Scenarios Selected Business Scenarios Assign test packages to Testers
Internet Sales: B2C Internet Sales: B2C
Business Processes Business Processes
Business-to-Consumer Business-to-Consumer
Register in Web Shop Register in Web Shop

BC Testers find test packages in their
Select Product Select Product
Update Shopping Basket Update Shopping Basket

personal Worklist and execute the
test e.g using eCATTs
Order Processing Order Processing
Create Order Create Order
Process Order Process Order
Check the status of your tests

in the Status Info System
20
Wednesday, July 10, PM Power
2019
Testing – Prerequisites
 Setup
 In the setup phase we assign “Test Case” to each
scenario, process (e.g., for integration testing) or
even process step (e.g., for unit testing).

2019
Testing – Prerequisites

 Types of Test Cases
 Manual Test Case
 External Application (e.g., Upload of a
Microsoft Word document)
 eCATT Test Configuration
 CATT

2019
Testing – Test Organization
Test Packages
 Test cases from TEST PLAN are collected in test
package.
Testers’ assignment to test packages

 Assignment of testers, who will find the assigned
test packages in their work lists.

2019
Testing – Test Execution
 Execution
 Access user-
specific worklist
 Read test case
and execute test
 Maintain status
of test case in
Solution
Manager

2019
Testing – Test Monitoring and Reporting
 Test Progress
 Detailed views of test progress and test results
 Graphics and reports for all test plans in a
project
 Export of test results into office applications

2019
Testing – Test Monitoring and Reporting
 Problem Message Handling

 Administration of problems during testing
 Detailed analysis and prioritising of
problems
 Assignment of processors by the test
coordinator

2019
Testing – Benefits
SAP CRM SAP APO SAP R/3
Create Sales Order
Configure Products
Test Availability Check
Management Determine Conditions
Credit Check
Replicate Order
Receive Order
Order Confirmation
Maintain Status
Test
Execution

2019
Testing – Benefits
 Reduced Time for Test preparation and execution

 Integration of automated testing features
(eCATT, CATT)
 Reporting of test progress
 Support of cross-component tests
 Single point of access to complete system
landscape
 Central storage of testing material and test
results
 Integration with projects and issue handling
 From function test to integration tests
 Integrated problem message handling

2019
E-Learning
•What is E-learning?
Web-based learning or computer-based learning, where content is
created electronically and delivered via Internet or intranet for transfer of
skills and knowledge.
•Why E-learning with Solution Manager?

•Reduction of end user training efforts
•Easy creation & distribution of learning materials
•Integration of end user training management into the projects
•Web based access to learning materials
•Training at end users location, convenience & accessibility.

2019
E-Learning thru Solution Manager
–SAP Tutorials
–SAP Best Practice
Create e-Learning documents
Materials – Link to online help

SAP Tutor or 3rd party Tool – Presentations
– Text documents
Organize/ Categorize
e-Learning Materials
Prepare e-Learning Maps

for specific user groups
Distribute e-Learning
Maps to end users / roles
Powered by
e-Learning Management

2019
Organize / Categorize E-learning materials
• Store learning materials

into an implementation
project in SAP Solution
Manager
• Assign them to tasks, jobs,

or org. units and process
steps
• Add attributes like duration,

description, name or status
of materials, key words

2019
Prepare E-learning Map
•Assemble a Learning Map

structure out of the learning
materials
•Distribute e-Learning Map

to End-Users

2019
Learning Maps
Learning Map for End User Profile

 Containing links to tutorials and additional material
 Tutorials, etc. stored in SAP Solution Manager
 Distributed via SAP Solution Manager

2019
Execute E-learning
• Web-based access to Learning

Maps for end users
• Interactive mode
• Feedback functionality
• Learning map analysis

2019
Service Desk – Process in Detail
Creates Message Searches for
Solution SAP Service
End User Solution
Support Marketplace
1 2
Provides Solution Finds
SAP System Solution
SAP
Solution Manager
or SAP Note Database
Service Products
Best Practices DB
Forwards Message
SAP Support
4 Customer's
Solution
3
Database
Provides Solution
Provides Solution
Customer SAP

2019
Creating Message ( by End User )

2019
Creating Message : Filling Details

2019
Creating Message ( by End User )

2019
Working with Support Desk (Worklist)

2019
Implementation – Benefits in Detail
Accelerated Implementation Projects

 ASAP Methodology
 Pre-defined scenarios for certain Solutions
 Configuration information
 Process-driven blueprint, configuration and testing approach
 Adaptation of SAP processes to customer requirements
Efficient Project Handling
 Complete project administration management
 Central and project-specific system landscape administration
 Integration into existing customer landscape
Centralized Control of Cross-Component Implementations
 Central point of access for key implementation activities
(blueprinting, setup, testing and document management)
 Navigation into component IMGs
 Central management for test cases

2019
(contd.)
Integrated Documentation Management

 Support of any file format
 Version management
 Use and adaptation of pre-defined documentation
templates
Seamless Information Integration Between Project Phases
 Information entered in previous project phases is accessible
in all subsequent phases
Integration of Non-ABAP and Non-SAP Components
 Definition and documentation of cross-component
processes and their flow
 Processes which include non-SAP products can be modeled
and documented

2019
SAP Solution Manager - Key Benefits
 Delivered at no additional
cost
 Increasing reliability of IT
solution
 Reducing cost of
implementation, operations,
and change management
projects
 Accelerating time to benefit
 Leveraging existing IT
investments

2019

SAP Solution Manager - Srikant Iyer

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Wednesday, July 10, PM Power 1

AcceleratedSAP methodology is proven, repeatable and successful

AcceleratedSAP provides content, tools and expertise from

Wednesday, July 10, PM Power 2

To understand the usage of solution manager for

Wednesday, July 10, PM Power 4