By : HR intern (MSU)

Sarju Mavi
Darshita Tadvi

Submitted to: Ms.pooja kashyap(HR)

Industry Retail

Founded 2001

Founder Kishore Biyani

Headquarters Mumbai
Maharashtra
India

Number of locations 256 stores nationwide.

Services Future pay

parent Future group

website Bigbazaar.com
Vision of Big Bazaar

Vision “To Deliver Everything, Every

where,Every time,To Every
Indian Customer in the most
Profitable manner”
Big Bazaar Stores in
Vadodara
 Big Bazaar Area : Fatehgunj
Big Bazaar Area
 Manjalpur
Inorbit
Products of Big Bazaar
◦ Home & personal care
◦ Fashion & Jewellery
◦ Electronics
◦ Bazaar
◦ Furniture
◦ Bazaar
◦ Child care & Toys
◦ Apparels
◦ Chill Station
◦ Farm
◦ product
◦ FOODS
◦ Home wear
WAREHOUSE
 Warehousing is the act of storing goods that will be sold or
distributed later.
 There are three process involved in warehousing

i.e. receive
out
dump.
 Approx 78k products are carring in warehouse.

 Each product has article code and EAN number which changes

according to price of products.

 Biggest warehouse is in RAJKOT.

 There is 206 loading points in NAGPUR.

 Product life cycle should be 65% other wise not received. Life

is decide through products.

 Stock verification time period is quarterly .(yearly 4 time)
 SAP (systematic application programme) through all stock
calculation and verification process done.
 If there is any defect in product RETURN TO VENDOR process
should be done.
 Stock for sale is order through MBQ ( minimum base quantity)
process.
 In big bazaar there is three different type of stores i.e food ,
Non food( electrical), fashion.
 Cashier department
 Billing
 Time is important for the

employees.
 Speed of billing per product is

calculate through time and

quantity.
 Maximum 10 sec. limit. For one

product scanning means fluent

working speed.
 There are 13 payment methods .
i.e. cash, card, bajaj, sodexo, paytm, payback ETC.
Sodexo is applicable for only food items.
 Particular Product can cancle through more functions line void

function and cancle sale.

 If Billling amount is more than 1500 home delivery available if

customers want.
 There is EDC (EMPLOYEE DISCOUNT CARD)

In which , 30% discount in clothes

10% in food items
3% in grocery . Given to employees.
In hot items carry bags provide to customers.
Customer Service Desk ( CSD)
 CSD handle the customer feed back,
complaint, exchange, membership card
weekly report of member, software etc.
CSD Services
 Returns and exchange
 Feedback and complaints
 Gift voucher
 Free home delivery
 Alterations
 Gift wrapping
 Ready checklist
 BB training
 Shopping assistant
 Wheelchair assistance
 Elders’ special
 Go cashless and cardless

 20% Annual Saving

 • Life insurance
health insurance
accident insurance
cancer protect plan

• Earn 2 pay back points on every

200/- spent at big bazaar.
Thank you…