Presented by : Group 4 - Sy

Successful Customer Relationship Management

Strategies
Purchase or Estimate customer Develop
Adopt develop Crm acquisition and implement
the right SOftware and retention a customer
mindset costs service Training
towards customer program
service

Empower
Promote genuine salesperson
Establish
customer service to make
communication
with passion Keep decisions
Shop lines between
innovating your customer
customer
your
and customer
service competi contact staff
5.
 Empower Salesperson to
make decisions

• The salespeople is the one responsible

for sealing the deal with a customer.
• A salesperson should be powered to
make instantaneous decisions while with
a customer or potential customer.
• Setting parameters for salespeople and
empowering them to address customer
problems would result to a better
customer relationship outcomes.
 Successful Customer Relationship Management
Strategies
Purchase or Estimate customer Develop
Adopt develop Crm acquisition and implement
the right SOftware and retention a customer
mindset costs service Training
towards customer program
service

Empower
Promote genuine salesperson
Establish
customer service to make
communication
with passion Keep decisions
Shop lines between
innovating your customer
customer
your
and customer
service competi contact staff
6.
6. Establish communication lines between your
customer and customer contact staff

• Communication is essential for the CRM strategies.

• Personalize and humanize the business and its atmosphere.
• Make sure to require the sales contact personnel to introduce
themselves to the customers.
• Customers prefer living and breathing sales people over cold
and impersonal organizations.
• Often times, a customer who has a concern or inquiry would
prefer talking to a salesperson who has already gained his trust.
Questions
 That’s all,
ank you for listenin