Information

Systems
used
In McDonalds
Information system
An information system (IS) collects, processes, stores, analyzes,
and disseminates information for a specific purpose.
An information system includes inputs (data, instructions)
and outputs (reports, calculations).
It processes the inputs and produces outputs that are sent to users
or to other systems via electronic networks and
a feedback mechanism that controls the operation.
Types of Information Systems:
There are basically Five types of information systems.
• Transaction Processing System
•Office Information System
• Decision Support System
•Management Information System
•Expert System
 Office Information System:
Uses hardware, software and Networks to enhance workflow & facilitate
communications among the employees.
 Transaction Processing System:
The information system that captures and processes the data generated
during an organization's day-day transactions
Management Information System:
An Information system that generates accurate, timely and organized
information so managers & other users can make decisions, solve problems
Decision Support System:
An information System designed to help users reach a decision when the
decision making situation arises
Expert Systems:
The information system that captures & stores the knowledge of human
experts & then imitates human reasoning & decision making process
for those who have less expertise.
Types of information systems
That are used in McDonalds are:
ᵜ Transaction Processing System
ᵜ Management Information system
ᵜ Decision Support System
ᵜ Made for You System
ᵜ Point of sale System
ᵜ Hyperactive bob System
ᵜ Touch Interface Operating
System
Transaction Processing System (TPS)

transaction - happens when two people make an exchange

so transaction processing is collecting, storing, modifying, and retrieving

the transactions of an organization.

Transaction system helps to conduct business such as payroll, employee

record keeping or paying an employee.

It's important to store the data of the transaction save and protected
How Transaction Processing System is
implemented in McDonalds?

McDonalds everyday sells a huge amount of

hamburgers

McDonalds should order raw material from its

supplier

Records the relevant information such as supplier

‘name , address , the quality of the items purchased
and finally the invoice amount.
Management Information Systems (MIS)

Management information system is a system

that provides information needed to manage
organizations effectively.

MIS involve three primary resources:

technology, information, and people

MIS generates 3 types of information.

 Detailed Information
 Summary Information
 Exception Information
How Management Information System is implemented
in McDonalds?

MIS system is used to produce periodic reports such as

a daily list of employees and the hours they work, or a
monthly report of expenses.

Branch managers have information about employees

and restaurant’s financial operations

McDonalds uses MIS to provide profitability and

information to help managers and staff to plan its
future direction.
Decision support system (DSS)

Decision support system is used to model data

and make quality decision
Decision Support Systems are usually computer
applications with a human component.
They can shift through large amounts of data
and pick between the many choices and
supports the non – routine decision.
How decision support system is implemented
in McDonalds?

McDonald’s management mainly uses DSS to

analyze the market and come up with a
solution(s) to problems.

A wireless service is used in order to collect

information about sales level, length of stay.

DSS helps to come up with a decision

MYS- “Made for You” System

MYS has implemented in order to raise productivity and ensure

customer satisfaction.

 serves as a communication portal between the counter and kitchen

staff.

 When an order is placed, the cashier inputs it into the system and
automatically it goes to the computer screen in kitchen

 The elements of the sandwich are displayed for the kitchen staff to start
working on.
POS- Points of Sale System

•McDonalds management decided to implement a POS in order to ensure

maximum customer satisfaction by allowing customers to order quickly
with minimum error.

•POS is incorporated with MYS to further ensure efficiency.

•With POS each command inputted in the computer is instantaneously

conveyed to each workstation.

•Payment due is displayed immediately

•kitchen staff will also be to know what the order is and the duration the
customer has been waiting.
Hyperactive Bob system:

This system “based on the artificial intelligence”

Systems employed by robots, to manage the kitchens at so-called quick-service

restaurants”.

In this system they use a cameras that monitor the entrance of the McDonald’s
restaurants ,parking lots to see the number of people are coming to the restaurant.

When the workers are busy to know how fast they need to be to make the meal and what
amount of meats, chickens, fries and other things they use needed and to make an
expectation of meals that must be ready at a period of time
TIOS-Touch Interface Ordering System

This new system certain to revolutionize the fast food

industry.

 It is a self-service ordering system that allows customers to

order what they want without interaction with a cashier.

It’s a touch interface computer that uses electronic payment.

 McDonald’s management decided to apply this TIOS in

order to minimize labor costs.
THANK YOU 