Emotional Intelligence:

Intrapersonal and Interpersonal

Competencies
Human relations skills are important at all levels of
activity.
1. At the lowest level, operations, technical skills
and hr skills are nearly equal with conceptual
skills the least important.
2. At the middle level, middle management, hr
skills are the most critical with more emphasis
on both technical and conceptual skills.
3. At the highest level, top management,
conceptual skills and hr skills are both equally
important with technical skills the least
important.
Emotional Intelligence can increase just as ones
knowledge base can increase.

1. It helps us accurately perceive, appraise, and

express emotions.
2. It helps us access or generate feelings on
demand when they can facilitate
understanding or yourself or another person.
3. It helps us understand emotions and the
knowledge that derives from those emotions.
4. It helps us regulate emotions to promote
emotional and intellectual growth.
 Intrapersonal Competencies

• Self-awareness
– Means really knowing yourself (the good, the bad,
and the ugly
• Managing your emotions
– Experiences counts
– Having the right skill set
• Motivating yourself
– What has and has not worked in the past?
– What haven’t you tried?
 Interpersonal Competencies
• Relating well to others through good
communication skills
– What skills do you have?
– Could better communication training and experiences
help?
• Emotional mentoring (helping others to manage
their own emotions, communicate effectively,
and solve problems, and ultimately to the best of
their abilities)
– Who mentored you?
– This involves a greater level of intimacy and
disclosure
 What are emotions?
Affective component
Behavioral component
Cognitive component
Physiological component
• Ones physiological profile includes
– Autonomic nervous system
• Fight or Flight
– The limbic system
• Primitive midbrain response
– The cerebral cortex
• The executive centers of the brain
One’s physiological response happens in the
* Autonomic nervous system
Psychologist know that:

• Emotions are universal

• Emotions don’t need to be taught
• Some emotions (sometimes called
temperament) are thought to be inherited
• Emotions have both verbal and nonverbal
components
Some people are experts at “reading” others
emotional states. They include…

Emotional Intelligence (EQ) deals with how

one handles their/others emotional states.

What is your emotional intelligence?