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Noise
Feed
Back
STEP 1: Sender conceives an idea depending on the
purpose of communication
STEP 2: Sender chooses appropriate symbols and
encodes the idea and formulates the
message
STEP3: Sender sends the message through a
suitable channel (Formal or Informal)
STEP 4: Receiver receives the message.
STEP 5: Receiver decodes the symbols and
comprehends and interprets the message
STEP 6: Receiver sends response that is observed
by the sender.
Noise represents communication barriers that distort the clarity of the
BARRIERS TO COMMUNICATION
Filtering :
Ex when a manager tells his boss what he feels his boss wants
to hear, he is filtering information.
Scientific(selective)Perception :
Receivers in the communication process selectively see and
hear based on their needs.
Information Overload :
When the information we have to work with exceeds our
processing capacity the result is information overload.
Emotions :
How the receiver feels at the time of receipt of a communication
will influence how he or she interprets it.
Language :
Words mean different things to different people.
Communication Apprehension :
Undue tensions and anxiety about oral communications,
written communication or both.
DIRECTION OF COMMUNICATION
Downward :
Communications that flows from one level of a group or
organization to a lower level is a downward
communication.
Upward :
It’s used to provide feed back to higher-ups, inform them
of progress towards goals and relay current problems.
Lateral :
When communication takes place among members of
the same work group, among members of work groups
at the same levels.
INTERPERSONAL COMMUNICATION
Oral Communication
Phatic Cathartic
Informative Persuasive
Written Communication
Non Verbal Communication
Facial Communication
Eye Communication
Artifactual Communication
Tactile Communication
Paralanguage Communication(Why don’t I take
you to dinner tonight)
Territoriality Communication
Spatial Communication
Body Language
Cultural Variation
BODY LANGUAGE
ORGANISATIONAL COMMUNICATION
Formal Small Group Networks
The Chain Network
Communication flows only upward or downward
Chain Network
The Wheel Network
In this several subordinates report to a superior.
Here subordinates do not have interaction among
themselves.
Wheel
All Channel Network
This network permits all group members to actively
communicate with each other.
All Channel
The Grape Vine
Video Conferencing
It permits employees in an organisation to have
meetings with people at different locations.
Knowledge Management
Knowledge Management is organising& distrubuting
an organizations wisdom so that right information
gets to right people at the right time.
Current Issues in Communication
What role does silence play in communication?
What are the implications of the politically
correct movement on communications in
organizations?
Politically correct Communication
Physically challenged or differently abled( replaces
physically disabled or handicapped)
Educational equity (replaces quotas)
Undocumented workers (replaces illegal aliens)
Monocultural (replaces white)
Senior (replaces elderly or old)
Vertically challenged (replaces dwarfs or midgets)
Indigenous people (replaces Native Americans or
American Indians)
Differently –sized people (replaces overweight or
obese)
Contin….
Visually impaired (replaces blind)
Eurocentric suit ( replaces western clothes)
Afro Americans (replaces Negros)
Meteorologist (replaces weather man)
Chair person (replaces chairman)
Negative patient outcome(replaces death)
Post consumer waste material(replaces garbage)
Follicly challenged (replaces bald)