Digital Wallets & Mobile Payments Integration in SAP: Summer Internship 2019

hshs
DIGITAL WALLETS & MOBILE

PAYMENTS INTEGRATION IN
SAP
SUMMER INTERNSHIP 2019
Final Review
Ashank Mehrotra
IFMR Graduate School of Business (Krea University)
Mentor: Nitya Agarwal || Buddy: Divyansh Aggarwal

About Me
ASHANK MEHROTRA
Technophile || Gastronome
Aspire to become a
Born and brought up
successful Technology
in “Nawabon ke
Consultant and a good
Shahar”-Lucknow
human being
• Cooking Interests Achievements • National Finalist at Intaglio-IIM C

• Traveling Oikonomics
• Driving • Campus Ambassador at TRBS-IIM A
• Socializing • KPMG Six Sigma Green Belt
• Adventure Sports
Education Experience
• Mechatronics Engineer • Alaknanda Systems
from UPES, Dehradun • Jindal Steel & Power Ltd
• Presently Pursuing MBA • Bosch Ltd
from IFMR-GSB • Tata Motors
Copyright © 2019 Deloitte Development LLC. All rights reserved. SUMMER INTERNSHIP 2019-DIGITAL IN SALES 2
Agenda
• Digital Wallets & Mobile Payments Overview
• Revenue Model of Digital Wallets & Mobile Payments
• Gauging the Business Opportunity: US Market
• Retail Industry & Its Pain Points
• Business Use Case & Integration of Solution
• Value addition to Different Stakeholders
Digital Wallets and their Classification
• A virtual wallet that stores payment and other personal details. Bank Issued Wallets
• The purchase can be made via web or mobile app. • Bias customers to use
• Digital wallets generally require an active internet connection to bank wallets.
• Chase Pay & Capital One
work.
Merchant Wallets Alternative Payments Wallets

• Bias the customer to use • Aim to leverage existing
specific merchant wallets. users to gain market share.
• Amazon Pay & Walmart Pay • PayPal & Alipay
Digital
Wallet
Types
Digital Currency Wallets Specialty Wallets

• Facilitates Payments using • Focus on redemption of gift
Digital Currencies. cards, loyalty cards &
• Coinbase & Copay coupons.
• Gyft & KeyRing
Credit Card Wallets
• Bias customer to use a
specific credit card
company’s wallet.
• Amex Express Checkout
& MasterPass
Mobile Payments and the Technologies enabling them
• When Mobile is used for a purchase of good or service.

• Unstructured Supplementary Service Data (USSD)
• Apple pay, Android pay and Samsung pay. Used by GSM cellular phones allowing a two way
• Highly secure due to Tokenization system. exchange of a sequence of data.
• Can be done offline as well.
• Apple Pay & Android Pay use NFC

technology.
• Samsung Pay uses MST technology in
addition to NFC. • Quick Response Code (QR Code)
Machine readable optical code which stores data using
binary, alphanumeric, kanji, numeric encoding.
• Bluetooth Low Energy (BLE)

BLE enabled smartphones listen for signals from
wireless transmitters (BLE Beacons) which are of the
size of a match box.
• Near Field Communication (NFC):
Enables two electronic devices to establish
communication when brought within 4cm
of each other.
• Host Card Emulation (HCE)
• Magnetic Secure Transmission (MST): Communication channel between contactless payment
Magnetic signals are emitted by the terminal and a remotely hosted secure element that
smartphone which are transmitted to the enables transactions at POS.
payment terminal’s card reader.
Revenue Model of Digital Wallets & Mobile Payments
Digital Wallets Mobile Payments
2.99% + $0.30 per transaction is charged by

these wallets to the Merchant when funded via
No transaction fees.
Credit Card & they take their share from it.
Collect and Sell the Data for Target
Advertising
Merchant Bank Merchant
Apple Pay charges 0.15% per

transaction share from the
Banks pay interest Interchange Fee paid by the
Pays 1.75% + GST
in to these wallets Merchant
per transaction to
(4%-6%) on the
Paytm
amount held in
Escrow Account
Earns by listing
Merchant offers on its
App and gets a share
Gauging Business Opportunity: US Market
• Huge potential can be witnessed as mobile payment transactions are • Number of users are fast adopting digital modes of payments in US,
increasing at a rapid pace in the US. specially mobile payments & digital wallets.
• CAGR is expected to be 35.36% from 2017 to 2021. • CAGR is expected to be 11.36% from 2017 to 2021.
• USD 151,688 Mn is the expected transaction size in 2021. • 34.3 Mn users are expected to use these digital modes by 2021.
Mobile Payment & Digital Wallet Transactions in US (In billion Mobile Payment & Digital Wallet Users in US (In
USD) millions)
160 151.688 40
CAGR
34.3
140 35 11.36% 31.9
CAGR
116.427 29
Value (In Billion USD)
120 30
Users (In Millions)

35.36% 25.8
100 25
87.603 22.3
80 20
64.146
60 15
45.184
40 10
20 5
0 0
2017 2018 2019 2020 2021 2017 2018 2019 2020 2021
Year Year
Source: Statista, February 2019

Rationale for choosing Retail Industry
Rise in Retail Sales Mobile Wallets are poised to take off

• Dec 2018: $305.5 Bn • Enhanced customer experience
• Jan 2019: $311.8 Bn • Customers get push notifications,
alerts, instant rewards, etc.
Rise of Biometrics & Security Growing impact of Generation Z

• Password need is eliminated. • 70% use mobile banking apps and
• Verification done with finger 68% want instant payments.
print/retina scan.
Consumers want more rewards Omni Channel Payment Processing

• 48% willing to switch their primary • Reduced time to onboard
cards. • Improved sales efficiency
• 66% want to redeem their rewards • Reduced fraud
during their payment at the POS.
Source: https://bigdata-madesimple.com/top-10-trends-in-payments-2018-infographic/, https://nrf.com/insights/economy/retail-sales

Major Pain Points in the Retail Industry
Credit Card processing/Transaction Fees

Credit card processing fees varies between
1-3% depending on the card provider,
transaction type and the kind of business. 1
Liabilities
Higher Waiting due to
Time during credit Higher waiting time during checkout
Checkouts card It takes around 30 sec in cash payment, 13
frauds sec to pay via chip (EMV) cards & only 6 sec
via digital wallets. 2
Business
Opportunity Loss
in keeping cash Liabilities due to credit card frauds
US accounted for $9.37bn in card fraud,
making it 38.6% of the total worldwide fraud. 3
Opportunity loss in keeping cash

Retailers may end up losing on opportunity cost
of earning 2.10-2.45% APY on the amount of
cash held with them at stores instead of
depositing it in banks. 4
Penalties/Fines due to PCI DSS non

compliance
Pain Areas in Business Owners are charged the PCI DSS non-
Retail Stores compliance fees by the credit card processors
leading to loss ranging from $10-$99 per month and fines up
of Revenue to $100,000 depending on the payment
processor. 5
Sources:1-https://www.cardrates.com/advice/pay-your-rent-or-mortgage-with-credit-cards/, 2:https://www.wsj.com/articles/chip-card-nightmares-help-is-on-the-way-1470163865,
3-The Nilson Report 2018, 4-Fed Reserve Bank Rates, 5-https://www.valuepenguin.com/credit-card-processing/pci-compliance-fee-explained
Advantages of accepting Digital Wallets/Mobile Payments
Client (Merchant) Perspective End User (Consumer) Perspective
 No cash handling/deposit charges by banks  Easy to load money
 Higher revenues  Reward/Loyalty points
 Reduced chances of frauds  Better promotional offers
 Higher security due to tokenization  One more payment method to pay
 Faster as compared to card/cash payments  No hassle of carrying extra cards/cash
 Competitive differentiation for business  Privacy due to tokenization
 Location based services including promotions  Payment at a touch of a button
Business Use Case
Retail Industry: Target Corporation (Situation & Complication)
• Target Corporation, founded in 1962 is the 8th largest Modes of Payment in US in 2018+*
Who Retailer in the US.
• Revenue generated in 2018 across its 1844 stores was
7
$74433 Mn.
4
• 45% transactions are done via Credit cards.

What
• Approximately $503 Mn annually out of total revenue
was charged by the Credit Card Issuing Bank to Target.
45%
45
27
• During a purchase made by a customer, with his/her
credit card.
When
• Target is charged approximately 1.5% of the transaction
value.
• Credit Card issuing banks of customer charge the 17

Why ‘Interchange Fee’ to Target Corporation.
• Banks charge on cash deposits over a certain limit.
Credit Cards Debit Cards
Digital Wallet Mobile Payments
• Credit Card processing fee can be avoided. Cash
How • Cash Handling Charges can be reduced. +All figures are in %
• Payment settling time can be reduced.
Source: * Statista, Ipsos, ING- Survey conducted between March 26 to April 6, 2018 based on over 1000 Respondents in US
Note: In the above use case, average transaction size has not be calculated due to non availability of data. Average percentage value which is charged by the Issuing Banks is assumed.
Business Use Case
Retail Industry: Target Corporation (Calculation)
Actual Revenue vs Total Sales at Target (on a Daily Basis)*

Yearly Data for Target (2018)
116400
Day 8
200
116200 $74433Mn
301
Day 7
509
418 Total Revenue from
576 Day 6 Sales
116000 662
775 Day 5
Sales (In USD)
Day 4 418bn
115800 Day 3
$33495Mn
Day 2
115600 Day 1 Revenue by Credit Card
Transactions
115400
$503
115200 Mn +
115000
45 40 35 30 25 20 15 0
Paid to Credit Card
Percentage of Credit Card Usage at Target Store (Day Wise)
Issuing banks by Target
Amount paid to Credit Card
Actual Revenue Total Sales Issuing Bank per Day per Store
Note: * Calculations are done taking the actual Revenue of Target for 2018, assuming 100 transactions at each store in a day.
+ The Revenue Loss has been calculated based on the data available from sources in which 45% credit card transactions happen at each store.
Solution & Its Integration
For Physical in Store Transactions
Delego’s Cloud
Delego stores customer
POS Integration via Wallet APIs
information and
to accept Mobile Payments Cloud
returns a token
This customized
application would be
POS for Mobile connected to the Data
payments Delego Payment
Customized Network
Application
(Integrating Digital
Customer at Wallet APIs)
Retail Store Digital Wallet Token
payments
Payments can be made via SAP System

Digital Wallets that would be Customized App
captured by this Customized Integration with
Application SAP System
Note: The above information is procured as per conversation with Delego Payments
Dollar Savings by accepting Digital Wallets
Target Corporation can save

Annual Savings by Target Corporation
• $ 45.10 Mn yearly Interchange Fee in Year 2020
400
• $ 344.39 Mn yearly in Year 2025 by accepting digital
wallets/mobile payments 344.39
350
Amount Saved (In Million USD)

300
250
200
150
100
45.1
50
0
0
2018 2020F 2025F
Year
All figures in USD Million
Annual Savings
Source: https://www.statista.com/statistics/299541/revenue-of-target-worldwide/
Note: In above calculations, Credit Card Transactions are assumed to be reducing in the same proportion as Digital Wallet transactions are increasing.
C4/HANA Products & S4/HANA integration capabilities
SAP SAP Hybris is now SAP Customer SAP S4/HANA is a business suite
Experience and is represented as which runs on the database SAP
Marketing
a product suite called SAP C/4 HANA
Cloud
HANA
SAP
Sales
SAP
Cloud Cloud For
Commerce Customer
Cloud (Hybris) Payments
SAP
Commerce
Cloud (Hybris)
SAP Digital Payments Add On
SAP
Service Digital Wallets and Mobile Payment Methods
Cloud
End to End Integration of Solution
For E-commerce websites
SAP Consumer Payment Service Can Integrate the

Applications Key User Administrator Providers (PSP) following payments
SAP Fiori
UI Data is transferred to the PSP
from SAP
Cloud For PSP Adapter 1

Customer Core
Payments
Almost all Digital Wallets
Useful in a B2B Business and Mobile Payments
Scenario
Routing
PSP Adapter 2
All Major Credit Cards
SAP
PSP Adapter 3 Almost all modes of
Commerce
Cloud (Hybris) payment are accepted via
Adyen
Useful in a B2C Business
Scenario SAP Digital Payments Add On
Token for each transaction is
transferred from PSP to SAP
Note: Contract with a PSP is required
Value Proposition to Stakeholders
Industry: Retail (C&IP)
Business Value addition to Deloitte Benefits to Client Benefits to End User
• My research on Digital Wallets and Mobile • Ability to accept Digital Wallets will not lead • No long or complicated checkout processes.
Payments integration can be used as-is to to revenue loss.
build a POC/POV and demo it to client. • Customer finds his/her convenient mode of
• Lower fees (40% cost reduction as payment.
• Business Use Case can be potentially used compared to other similar products as SAP
to build the solution and can be Hybris). • As millennials want everything on the go
implemented by the client. and with the increasing internet and mobile
• Development time reduction by almost 40%. penetration, hassle free payment is possible
• Unexplored & Niche areas in the Digital at a click.
Payments area has been researched and • Better customer loyalty.
information presented. • Customized offers/coupons for consumers
• Higher security due to Tokenization. directly in their digital wallets.
• Complete implementation and managing of
the project can be done by Deloitte. • No Cash handling/transaction fee by bank.
• Best in class experience can be provided to

the end users by the clients using Digital
Wallets & SAP Hybris.
Value Addition to Me
Gained insights about next
generation technologies
Worked and Delivered in Improvised Presentation

Stringent deadlines and Consulting skills
SUMMER
INTERN AT
DELOITTE
CONSULTING
Gained understanding of
Functional Aspects of SAP Enhancement in my Critical
tools like Hybris, SAP Thinking Ability
Digital Payments Add on
Effectively Networked with

Technology Veterans
Acknowledgement & Vote of Thanks
I express my sincere gratitude towards
PMO Team, SPOC, Mentor, Buddy Guides
• Chetan Maduri (US-Hyderabad) • Nitya Agarwal (US-Delhi) • Gorky Chugh (US-Delhi) • Samrat Kapoor (US-Delhi)
• Amish Thakkar (US-Mumbai) • Divyansh Agarwal (US-Delhi) • Hasan Rafiq (US-Delhi) • Divya Bhatia(US-Delhi)
• Ashish Srivastava (US-Mumbai) • Geoff Gilbert (US-Boston)
• Shreshtha Kumar (US-Delhi) • Vidya Sagar Reddy (US-Hyderabad)
Other Guides Fellow Interns
• Kishore Marodia (US-Hyderabad) • Nishi Saxena (US-Bengaluru) • Vinay Tawani • Sandip Paul
• Prachi Pant
• Kishore Bhojanapalli (US-Hyderabad) • Komal Chandak (US-Delhi) • Ritiz Pandey
• Anik Chakraborty
• Naveen Kanwar (US-Delhi) • Pratul Sharma
• Guneet Arora (US-Philadelphia) • Sreeparna Kanungo
Appendix
• Global Payment Scenario
• Modes of Payment Across Globe
• Digital Wallets further Classification & Gartner’s Hype Cycle
• US Retail Industry Facts
• Credit Card Transaction Flow process
• Business Use Case Calculation
• Traditional Methods of Payments
• Qualifiers for Solution
• SAP Hybris in Gartner Magic Quadrant & Forrester’s Wave
• SAP Hybris & its Pillars
• SAP Hybris Interface, Front & Back View
• Value Creation by adopting Digital Wallets
• Solution by third party Payment Service Provider
Global Payment Scenario
Digital Payments are fast picking up in today’s world
Total Global Non Cash
Total Global Non Cash
Transactions by 2021
Transaction in 2016
Number of Worldwide Non Cash Transactions (billions) by Region 2012-2016 (Forecasted)
482.5
500
CAGR 877.24bn
40.1
450
9.82%
38.9 52.2
Non-Cash Transactions (billions)
400 482.5bn
37.0 44.6
350 70.6
35.2 38.3
56.4
32.0 34.5
300 38.7 50.0 41.8bn
31.1 29.2 45.3
250 23.9 41.3
37.3
33.5
108.5
200 100.8
93.5
87.9
83.5
150 29.7bn
100
143.7 152.5 161.1
127.7 136.6
50
Mobile Payment and

0 Global Electronic
2012 2013 2014 2015 2016
Digital Wallets
Transaction in 2016
Transaction in 2016
Year
North America Europe Mature Asia Pacific Emerging Asia CEMEA Latin America
Source: World Payments Report, 2018; Capgemini Financial Services Analysis, 2018; Countries’ Central Bank Annual Reports, 2017
Modes of Payment across the Globe
6
5
4 Mobile Payments
3
The latest technology in the area of
payments by the use of mobile phones.
Digital Wallets
2
Payment details are stored in virtual wallets
know as digital wallets.
1
Bank Transfers
Two major types, Wire Transfer and ACH
payments.
Plastic Currency
Includes credit cards, debit cards, prepaid
cards used for payments.
Cheque Payments
Have been the most preferred mode
before the advent of plastic currency.
Cash Payments
The traditional mode of payments since
time immemorial.
Digital Wallets: Further Classification & Hype Cycle
Gartner Hype Cycle for Digital Wallets in 2017

• Issued by banks to be used at any
Open Loop outlet
Wallets • Money goes to bank account

• Interest earned, shared between
PSP and bank
• Issued by businesses to be used at

Semi Closed other outlets
Loop Wallets • Money goes to escrow account

• Either no interest or 4-8% interest
earned based on average balance
• Issued by businesses to be used for

Closed Loop them specifically
Wallets • Money goes to company’s account

• Companies either earn interest or
money is taken as liability
Source:https://www.fonepaisa.com/blog/go-cashless-and-cardless/the-different-types-of-wallets, https://www.gartner.com/en/documents/3774663
US Retail Industry facts
Digital Wallets and Mobile
94%
Mobile Wallet Users are
likely to save
personalized offers and
coupons
59% US Shoppers use Visa as
their preferred Credit Card
choice.
Payments Acceptance over Time
2018:
31%
35% 49%
Millennials and Affluent US Small Business Owners
Consumers regularly use say customer demand is
their mobile phones to the reason for adding new 2020:
pay online in 2017. payment options. 35%
2025:
44% 56%
US Shoppers want Mobile payments market
special offers, discounts, share expected in 2021 60%
coupons in their Digital surpassing 41% in 2016.
Wallets.
Source: https://home.bluesnap.com/snap-center/blog/payment-method-statistics/, https://blog.accessdevelopment.com/ultimate-collection-coupon-statistics

Credit Card Transaction Flow Process
Customer purchases at the

Merchant via Credit Card
Merchant sends card info &

requests payment
authorization from the
Credit Card Holder cardholder’s bank
Merchant
Finally the Issuing Bank It receives the payment

accepts or declines the authorization request
transaction request and Issuing
Authorization request is sent
routes the info via same Acquirer to issuing bank through
channel Bank
appropriate channels
Bank
The issuing bank transfers the
funds to the acquirer less an
‘Interchange Fee’, part of
Merchant Discount Rate
Credit Card Acquiring
Network Processor It is a third party entity
responsible for providing
They operate the networks & service or device to accept
govern the ‘Interchange Fee’ card payments
It forwards the payment It then sends the credit card

authorization request to the payment details to the Credit
issuing bank Card Network
Traditional Methods of Payment Integration in SAP
• Electronic method of money transfer

Credit Cards • Low costs involved
• Fast payment processing is done
• Manual method of money transfer

Cheques • High costs involved
• Most time consuming
Traditional
Methods of
Payments
• Automated method of money transfer
Automated
Clearing • Costlier than cheque payments
House (ACH) • Payments are reflected in a day
• Electronic method of money transfer

Wire Transfer • Costliest
• Least time consuming
Qualifiers for Solution
Qualifications required for integration Options Available in the Market Best pick among solutions available
• Multiple Payment mode acceptance

including Digital Wallet & Mobile
Payments
 Centralized processing of all
• Flexibility payment channels
 Removes payment complexities

• Short time to market
 Provides multiple payment options

• Stable and efficient technology
 Easy integration and scalability

• Easy integration with ERP
SAP Hybris in Forrester & Gartner Quadrants
Forrester Wave B2C Commerce Suites 2017 Gartner Magic Quadrant for Digital Commerce 2017
SAP Hybris and its Pillars
Open Source
SAP Hybris is a Java based Back Office Tools
application built on top of Powerful back office tools
Spring Framework. The help in increasing the
Spring Framework’s core content or decreasing the
features can be used by any content as it is a Product
Java based application. Content Management
Software.
SAP Hybris
• An omnichannel ecommerce
solution facilitating
customer engagement
• Has the ability to integrate
mobile payments and digital
wallet payments
• Integrated pre-configured
market solution for
wholesale distribution
• Integrated environment
with S/4 HANA and SAP ERP
suites Integration with SAP and
Powerful B2C and B2B
accelerators
Easy exchange of data is
Mobile Friendly possible between SAP and
Hybris possesses mobile Hybris & it possesses B2B
compatibility feature which and B2C accelerators to
makes it versatile and give better customer
mobile friendly. experience.
Hybris Interface
Simplified Front Office
Contact Text /
In Store Web QR Code Search E-Mail Printing Social Media Mobile Devices Desktop IoT
Center Notifications
Experience Management
Commerce Marketing Service Sales Billing
Data Management
Customer | Product
Platform, Infrastructure, Integration
SAP Hybris Front End, Back End & USPs
Removes
payment
complexities
Provides
Provides a
customers with
secure payment
multiple
gateway
payment
options
Immediate
Centralized authentication
Processing of of payments
all Payment using payment
Channels validation
methods
Value Creation by adopting Digital Wallets
1
Behavioral targeting
Targeting the right customer based on the past purchases would increase the sales and higher
chances of conversion would be achieved.
2
Specialized Loyalty Cards & Point
Special digital membership cards can be designed for customers & the store can credit loyalty
points directly in the digital wallet.
3
Generation of Customized reports
Need based specific reports can be generated which may include sales reports of a geographic
area, specific product demands & sales, etc.
4
Geofencing
Customers can be provided with a push notification of special offers when they are in the
vicinity of the store.
Predictive Analytics
5
Consumer spending can be tracked when he/she pays via digital wallet. Based on the
purchases the sales can be forecasted and revenues can be estimated.
Solution by Third Party Payment Service Providers (Delego): A Snapshot
THIRD PARTY
PAYMENT SERVICE
PROVIDER
Source: https://www.ivey.uwo.ca/cmsmedia/3784249/delego-profile.pdf
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Copyright © 2017 Deloitte Development LLC. All rights reserved.

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hshs

DIGITAL WALLETS & MOBILE

IFMR Graduate School of Business (Krea University)

Mentor: Nitya Agarwal || Buddy: Divyansh Aggarwal

• Cooking Interests Achievements • National Finalist at Intaglio-IIM C

• Digital Wallets & Mobile Payments Overview

• Revenue Model of Digital Wallets & Mobile Payments

• Gauging the Business Opportunity: US Market

• Retail Industry & Its Pain Points

• Business Use Case & Integration of Solution

• Value addition to Different Stakeholders

Merchant Wallets Alternative Payments Wallets

Digital Currency Wallets Specialty Wallets

• When Mobile is used for a purchase of good or service.

• Apple Pay & Android Pay use NFC

• Bluetooth Low Energy (BLE)

Digital Wallets Mobile Payments

2.99% + $0.30 per transaction is charged by

Merchant Bank Merchant

Apple Pay charges 0.15% per

Users (In Millions)

Source: Statista, February 2019

Rise in Retail Sales Mobile Wallets are poised to take off

Rise of Biometrics & Security Growing impact of Generation Z

Consumers want more rewards Omni Channel Payment Processing

Source: https://bigdata-madesimple.com/top-10-trends-in-payments-2018-infographic/, https://nrf.com/insights/economy/retail-sales

Credit Card processing/Transaction Fees

Opportunity loss in keeping cash

Penalties/Fines due to PCI DSS non

Client (Merchant) Perspective End User (Consumer) Perspective

 No cash handling/deposit charges by banks  Easy to load money

 Higher revenues  Reward/Loyalty points

 Reduced chances of frauds  Better promotional offers

 Higher security due to tokenization  One more payment method to pay

 Faster as compared to card/cash payments  No hassle of carrying extra cards/cash

 Competitive differentiation for business  Privacy due to tokenization

 Location based services including promotions  Payment at a touch of a button

• 45% transactions are done via Credit cards.

• Credit Card issuing banks of customer charge the 17

Actual Revenue vs Total Sales at Target (on a Daily Basis)*

Payments can be made via SAP System

Target Corporation can save

Amount Saved (In Million USD)

SAP Consumer Payment Service Can Integrate the

Cloud For PSP Adapter 1

All Major Credit Cards

Business Value addition to Deloitte Benefits to Client Benefits to End User

• Best in class experience can be provided to

Worked and Delivered in Improvised Presentation

Effectively Networked with

PMO Team, SPOC, Mentor, Buddy Guides

• Ashish Srivastava (US-Mumbai) • Geoff Gilbert (US-Boston)

• Shreshtha Kumar (US-Delhi) • Vidya Sagar Reddy (US-Hyderabad)

Other Guides Fellow Interns

• Guneet Arora (US-Philadelphia) • Sreeparna Kanungo

Mobile Payment and

Gartner Hype Cycle for Digital Wallets in 2017

Wallets • Money goes to bank account

• Issued by businesses to be used at

Loop Wallets • Money goes to escrow account

• Issued by businesses to be used for

Wallets • Money goes to company’s account

Digital Wallets and Mobile