7 Things That Decides If Your Guest

Will Check In To Your Hotel Again

 Response Time
 We love it when things come on time or before expected. But do you enjoy
when you ask for something and there is a huge delay or there are quite a few
follow ups required? Delay in response can get guests agitated and sometimes
furious. Quite often for something as simple as an extra mattress or towel room
service attenders tend to delay, this can lay a permanent black mark in the
guest mind. Guests are often impatient with their food orders also. They love a
restaurant that gives their food faster than expected.
 Nature Of The Employees
 Every guest in a luxury hotel expects top class services and why not, after
all, he is paying for a great time with his stay, food, and hospitality. People
working in the hospitality industry must be well aware that showcasing
emotions like anger, frustration etc is not accepted in their line of work. The
A,B,C’s of hospitality revolve around wearing a pleasant smile and warmly
interacting with guests. If ones personal problems is taken out on the way
the customer is treated, it can be a downfall of the hotel. This is the most
common service fault by the employees of any hotel and these mistakes end
up with bad or worst guest experiences, therefore, it affects directly to the
reputation of the hotel and forces a guest to never visit that hotel again. It is
always good to know the hospitality services available in your hotel.
 Accommodation Services
 The primary reason for booking the hotel is the accommodation facilities.
Therefore the facilities have to be as per expectation and should aim to be
even better than promised. On arrival the quality of the room should be that
of moving into a fully furnished new flat. A guest always desires best facility
room and accommodation where he can spend his day or night sans worry
and according to his wish. But some dirty furniture, water, bad smelling room
or presence of mosquitoes etc. can hinder their holiday mood and spoil their
peace of mind. Undesirable services make a guest annoyed and
uncomfortable. It may cause him to check out the hotel as soon as possible
and he may never come back again.
 Taste and Quality of the Food and
Beverages
 It is nothing unfamiliar that good food and delicious meal services in a hotel
can win the guest’s heart and urge him to visit the restaurant or coffee shop
of the hotel again. On the other hand, if the food quality is poor and tasteless
then a guest will never think of his next visit to the hotel. That’s why it is clear
that food is the king of your hotel and can attract the guest over and over.
The hotels that take the extra step to provide lip smacking food at room
service in least time are able to easily win their way in to the guests hearts.
Hotels with bars should make sure to have a skilled bartender capable of
mixing the best tasting cocktails to enjoy a relaxed night.
 Overall Hygiene
 As we have always heard before, ‘Cleanliness is next to godliness’. Hygiene
is one of the most important factor in deciding whether your guests are going
to visit again. This is one aspect that applies to every nook and corner of
your hotel. Beginning from spec and span rooms to spotless washrooms,
your guests are constantly taking notes and giving you ratings in their head.
Food hygiene also must be maintained in the dining area. Spotting a
cockroach or insects near their food can make customers go berserk.
 First impression
 Haven’t you heard, first impression is the best impression ? This holds good
here also. For your guests who may be visiting for the first time, this maybe
Ensuring they don’t encounter any issues during the time of check-in can
really decide their impression of your hotel. Hotels providing refreshments or
toffees at the time of check-in are the ones tackling first impression in the
right way. Spending the first few minutes in the right way explaining what
amenities are available for free and what is chargeable can display
transparency and help in building trust.
 Laundry Services
 Most guests directly assume that the hotel they booked provide laundry
services. Atleast, providing an ironing box or arranging for ironing facilities is
expected of the hotel by default. Having your clothes in come out your
baggage in good condition is seldom a reality. Wearing crumpled clothes and
setting out for a trip may also not be very pleasing for the guests. Hotels are
supposed to take care of the unseen aspects which includes ironing and
laundry services.

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