COMMUNICATION

A REVIEW
DEFINITION
 Communication is transfer of information from one person to
another, whether or not it elicits confidence. But the information
transferred must be understandable to the receiver – G.G. Brown.
 Communication is the intercourse by words, letters or messages”-
Fred G. Meyer.
 Communication is giving, receiving or exchanging ideas,
information, signals or messages through appropriate media,
enabling individuals or groups to persuade, to seek information, to
give information or to express emotions.
 Communication (from Latin commūnicāre, meaning "to share") is
the activity of conveying information through the exchange of
thoughts, messages, or information, as by speech, visuals, signals,
writing, or behavior.
Types/Forms
 Verbal  Gestures
 Paralanguage
 Written
 Voice and Tone
 Spoken
 Space
 Silence
 Non-Verbal
 Visual Communication
 Body Language
 Posture
 Head motion
 Facial Expression
 Eye Contact
Types/Forms
 Formal  Informal
 Structured  Less structured
 Professional tone  More relaxed tone
 More reliable  Less reliable
 Places importance on  Less importance is given
grammar on grammar
 Used in academic and  Used in personal situations
business settings (peers, family)
Barriers
 Environmental and Physical
barriers
 Time
 Place -
Atmosphere/Noise/Distraction
 Space
 Medium - Choice of
Communication Channels
 Semantic Barriers
 Use of Language
 Clarity of Message
 Lack of Feedback
 Cultural Barriers
 Status/Role
 Cultural Differences
 Known or Unknown Receiver
 Psychological Barriers
 Mood/ Biases/Emotions
 Poor retention
 Premature Evaluation
 Disabilities
 Perception of Reality
 Individual Perceptions/
Attitudes/Personalities
Principles of Communication
 Clarity – make objective clear; avoid complex phrases
 Completeness – include all important information; include a call-to-
action
 Correctness – avoid typo errors; use facts and figures; use the right
level of language
 Conciseness – keep it clear and to the point
 Concreteness – be specific; use facts and figures
 Coherence – make sure that the message can be understood;
ensure it flows logically; avoid covering too much
 Courtesy - be polite and tactful
MODELS OF COMMUNICATION
MODELS OF COMMUNICATION
MODELS OF COMMUNICATION
MODELS OF COMMUNICATION
MODELS OF COMMUNICATION
MODELS OF COMMUNICATION
MODELS OF COMMUNICATION
PROCESS OF COMMUNICATION
PROCESS OF COMMUNICATION