Presented By:

Vaishnavi Rokade
Prajakta Shyamkuwar
Sakshi Pare
CONTENT

• Introduction
• Types
• Business Domains by means of BPO Industry
• Benefits to India
• Advantages & Disadvantages
• Why BPO?
• Top Companies
• Conclusion
What is BPO?
Business Process Outsource is a subset of outsourcing which involves the
contracting of operations and responsibilities of a specific business process
to a third party service provider.

Third Party
Company A (Outsourcing vendors)
It does all types of works or
quarries of customers on
behalf of company.
E.g. Idea, Vodafone sim
Types 0f BPO:

1. Back office Outsourcing: It works on the basis of process. The process

includes the internal matters such as accounting\financial, HR, order
fulfillment, transaction processing, billing, data entry & collections that
require back office solutions.

2. Front office Outsourcing: It works on the basis of region which

includes customer-facing, customer support, feedbacks of customers
etc.
It is based on three factors :-
a. On-shore outsourcing
b. Near-shore outsourcing
c. Off-shore outsourcing
Business Domains by means of BPO Industry:

• IT : Software development, Infrastructure Management services.

• Financial Services: Financial analysis services.
• Healthcare Services: Healthcare claims, medical services.
• Call Center Services: Inbound & Outbound call centers, tele -marketing
• E-commerce websites: Online ordering, refund processing
• Travel Industry: Bookings, Cancellations
• Educational Institutes: Course information, Fees processing
• Manufacturing : Component information, Ordering
• Telecom sector: Service information, Complaint processing
Why BPO???
• One can learn easily. Company provide excellent package compared to
others.
• No technical qualification required.
• No investment required.
• Attractive lifestyle
• Good Benefits
• Good work experience
• Best Infrastructure
• Affordable Call center services.
 Benefits to India

• Tax income to the govt.

• FDI inflow
• Global recognition
• Employment Generation
• Call Center Services- Cost saving,
concentrate on core competencies, access tp
skilled workforce.
Advantages:

• To reduce burden of work & concentrate other core work of business.

• Access to latest update technologies.
• Excellent employment opportunities.
• Main reason behind its success is the availability of large number
of talented English speaking individuals at very low cost.
• Youngster prefer earning over education.

Disadvantages:
• Health issue
• Mental issue
• Psychological issue
• Self respect
Top companies

• WIPRO BPO
• INFOSYS BPO
• WNS GLOBAL SERVICE
• TATA CONSULTANCY
• Serco Global service
• Amazon
• Myntra
• Aditya Birla
Conclusion:

• Improves Business efficiency.

• Its starts with low end activities and now moving to high end activities
• Employment in BPO sector is increasing
• It is responsible for creating the second highest number of jobs.
• Overall worldwide BPO market will cross a staggering USD 400 Bn
by year 2020.
References :

www.goggle.co.in
www.outsorceindia.com
www.wikipedia.com
www.bpindia.com
Thank You