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banking
BY:TANYA (546) &
SHILPI (1420)
B.COM(H) 3rd
YEAR SEC- “A”
Group-6
ABOUT RETAIL BANKING!
Retailbanking, also known as consumer banking, is
the provision of services by a bank to individual
consumers, rather than to companies, corporations or
other banks. Services offered include savings and
transactional accounts, mortgages, personal loans,
debit cards, and credit cards.
PRODUCTS OFFERED BY RETAIL
BANKS!
STEPS TAKEN TOWARDS
TRANSFORMING RETAIL
BANKING BY BANKS LIKE SBI
Presence and availability
Core banking
Extended hours
Quality and quickness in delivery
Better infrastructure
Make routine task easier and less time
consuming(Net banking, ATM centres,
Handy-fund transaction)
Merger/Acquisition process(Imperial bank
of India,State bank of Saurashtra etc)
Services,Product range(Capital
market,Mutual fund,Cards and payment
services etc)
Advantage
Money is much more secure
Offer wide range of services such as,
mortgages and insurance
Offers a variety of ways in which you can
access your account and manage your
money
Focus on individuals and small units.
Riskis spread and recovery is good
Surplus deployable funds can be put into
use by the banks
Customizable and wide ranging products
are available
DISADVANTAGES!
Charge for services
Monitoring and follow up of huge volume
of loan accounts
Huge investment and technology
Spend heavily on human resource
developement
FUTURE OF RETAIL BANKING!
Indian retail banking has been showing
phenomenal growth
In 2004-05, 42% of credit growth came
from retail
Rural areas offer tremendous potential
CHALLENGES OF RETAIL
BANKING!
The issue of money laundering is very
important
Take utmost care to retain the ongoing
trust of public
Innovative strategies to meet customer’s
need
Ensure security
Maintain competitive edge through
efficiency of operations
Customer retention
Suitable manpower recruitment for a
modern banking sector
STRENGTH
o Provides diversified asset portfolio
Improves standard of living
Innovative product development
Economies of scale
WEAKNESS
Avoidcorporate sector
Marketing(Internal & External)
Changes in technology
OPPORTUNITIES
Scope of Innovation
Rise in per capita income
Economic growth
THREATS
Large disbursement of loans
Issue of customer privacy
IT
CONCLUSION!
Retail banking offers opportunities to banks to
cross sell various other retail products like credit
cards, insurance, mutual funds, demat facilities
to the depositor.Before the reform, most of the
products offered by banks were multiple which
the customer had no option except to accept or
leave them.The financial sector reforms aimed at
deregulation,Liberalization,Gobalization of Indian
banking has changed the entire scenario &
satisfaction to customer in banking has given
way to innovation.