INTERNSHIP REVIEW

STUDY ON RECRUITMENT AND TRAINING PROGRAM FOR

SALES OFFICER POST IN BANKING FINANCIAL SERVICE
AND INSURANCE DEPARTMENT

NAME : P.DHANASEKHAR

REGISTER NO. : 412418631005

 COMPANY PROFILE
• COMPANY NAME : TVS TRAINING AND SERVICES LIMITED

• MISSION : To create technically competent and proficient individuals

who meet global standards of excellence in a wide range of processes and
systems across multiple sectors and domains.

• TVS TS undertakes industrial training for personnel at entry level, to

operators and supervisors. Training is imparted in technical and managerial
subjects, which enhance the skill sets of the personnel enabling them to
perform better in their jobs and contribute to productivity.
 COMPANY PROFILE
• TVS TS also offers industrial and vocational programs that will enable a
candidate to seek employment on completion of the program. For such
courses TVS TS will provide assistance for placement of the candidates.
The Training facilities are very well equipped and workshops and
laboratories that offer candidates maximum state-of-art-practical training.
The faculty is both, well experienced in terms of industrial hands-on skills
and updated in terms of academic knowledge.
 COMPANY PROFILE
• While our training programs cover a wide gamut of topics in the technical
and managerial areas our unique selling proposition is in customizing the
content to suit the customers’ needs. On the centennial year of the TVS
Group, the new entrant TVS Training and Services Ltd. seeks to continue
and further the group’s motto of Quality by our commitment to quality
training in technical skills, knowledge and attitudinal development.

• From the beginning to the end of training program, the participant will be
allocated a faculty member who will train in the three key areas of reducing
breakdowns, creating solutions, and enhancing skills.
ORGANIZATIONAL STRUCTURE

PRESIDENT

VICE
PRESIDENT

CLIENTS EXECUTIVES

TECHNICAL
ADMIN STAFFS RECRUITERS ACCOUNTING
STAFF

SENIOR PAYROLL
STAFFS
BENEFICIYARY
STAFFS
OFFICALS
 OBSERVATION AND ANALYSIS
• RECRUITMENT: Recruitment is a process of finding and attracting the
potential resources for filling up the vacant positions in an organization. It
sources the candidates with the abilities and attitude, which are required for
achieving the objectives of an organization. Recruitment process is a
process of identifying the jobs vacancy, analyzing the job requirements,
reviewing applications, screening, shortlisting and selecting the right
candidate. Recruitment process is the first step in creating a powerful
resource base. The process undergoes a systematic procedure starting from
sourcing the resources to arranging and conducting interviews and finally
selecting the right candidates.
 OBSERVATION AND ANALYSIS
• TYPES OF RECRUITMENT:
• 1. INTERNAL SOURCE OF RECRUITMENT :
• PROMOTION
• TRANSFERS
• EMPLOYEE REFRELS
• PREVIOUS APPLICANTS

• 2.EXTERNAL SOURCE OF RECRUITMENT:

• DIRECT RECRUITMENT
• EMPLOYMENT EXCHANGE
• ADVERTISEMENTS
• CAMPUS INTERVIEWS
 OBSERVATION AND ANALYSIS
SELECTION: Selection is the process of picking or choosing the right
candidate, who is most suitable for a vacant job position in an organization.
In others words, selection can also be explained as the process of
interviewing the candidates and evaluating their qualities, which are
required for a specific job and then choosing the suitable candidate for the
position. Selection is an important process because hiring good resources
can help increase the overall performance of the organization. In contrast, if
there is bad hire with a bad selection process, then the work will be affected
and the cost incurred for replacing that bad resource will be high.
 OBSERVATION AND ANALYSIS
• INDUCTION: Induction is the process of introducing a new employee to
his/her job and organization and giving him all the necessary information
required by him/her to start his work. The purpose of induction is to
welcome a new employee and inform them about the organizational
culture, introduce them to their team and co-workers, give them an
understanding of their job, help them understand how their work will be
connected to his co workers and informing him about the policies of the
organization.
 OBSERVATION AND ANALYSIS
• TRAINING: According to Flippo, “Training is the act of increasing the
knowledge and skills of an employee for doing a particular job”.

• Training is often looked upon as an organized activity for increasing the

knowledge and skills of people for a definite purpose. It involves
systematic procedures for transferring technical know-how to the
employees so as to increase their knowledge and skills for doing specific
jobs with proficiency. In other words, the trainees acquire technical
knowledge, skills and problem solving ability by undergoing the training
programme.
 BENEFITS AND OUTCOMES
• Got exposure in recruitment field and the nature of the work is understood

• Recruitment departmental structure is understood

• How the staffing is done in different zonal area is learned

• Different sources for recruitment and on what basis a certain candidates are
being called for the interview is learned

• How to segregate different candidates based on their educational

qualification, location, language etc. is being learned

• The way of Speaking to the Shortlisted candidates for knowing their

willingness towards the job is being learned
 BENEFITS AND OUTCOMES
• How to schedule an interview and the arrangements required for an
interview is being known and learned

• The after recruitment process such as providing Orientation,

Accommodation and food facility and Scheduling the training program and
providing the Postings to the candidates after the training period is being
observed in the real time situation

• What are all the documents of the candidates that are needed to be
submitted to the respective clients before providing posting to the
candidates is being observed
 BENEFITS AND OUTCOMES
• Different Training programs that are provided to the candidates by the
trainers as per the job requirement ( SALES OFFICER ) is being observed

• The necessity to follow up of the candidates after providing postings to the

candidates is being known
 SUGGESTIONS
• My personal suggestion based on my observation is that most of the
candidates are not willing to Provide Training fees amount even though
they like the job for various reasons and some candidates felt in-secured.
So, I personally suggest that instead of collecting the training fees from the
candidates we can collect those fees amount from the respective clients
from the respective candidates salary in a monthly Rs.5000 deduction basis
for the first three months after providing postings to them. Which will
eliminate those in-secured reasons from the candidates mind
 CONCLUSIONS
• I would like to conclude that, the internship training at “TVS Training
and Services Limited” enabled me to get hands on overall functioning of
the Banking financial services and insurance (BFSI) recruitment
department and to translate my academic knowledge into practical
experience. This visit of internship to “TVS TS” was very informative and
gained more exposure towards the Banking financial services and insurance
recruitment department functions. This internship gave me an opportunity
to have an insight of the Recruitment department on various activities. I
conclude the report by expressing my sincere thanks to everyone who
helped in completing the report successfully.