STM Quality

Limited

8D Problem
Solving

TOTAL QUALITY MANAGEMENT

8D Problem Solving
©©ABSL Power Solutions
STM Quality Limited 2007
 STM Quality
What is 8D? Limited

Ford Motor Company started a

problem solving process known as
8D
which takes
8 Disciplines
and uses them to tackle engineering
problems

© STM Quality Limited

 STM Quality
BIRMINGHAM STOPPER
8 Disciplines Limited
CORRECTIVE ACTION REPORT
8D METHOD: 8D TEAM:

 A typical
CUSTOMER: CAR RAISED BY:
PART NO: DATE:
DESCRIPTION: LOG NO:
DEFECT/FAULT DESCRIPTION: INTERNAL: 4
EXTERNAL: 4

IMMEDIATE CORRECTIVE/CONTAINMENT ACTION:

ACTION BY: DATE:
form is used
for the 8D
approach to
ACTION BY: DATE:
ROUTE CAUSE DEFINITION:

problem
ACTION BY: DATE:
PERMANENT CORRECTIVE ACTION:

VERIFY PERMANENT CORRECTIVE ACTION:

ACTION BY: DATE:

solving
ACTION BY: DATE:
PREVENT RECURRENCE (DOCUMENT UPDATE):
F.M.E.A. REVIEWED (Y/N)
CONTROL PLAN REVIEWED (Y/N)
WORKS ORDER TEXT REVIEWED (Y/N)

ACTION BY: DATE:

COMMENTS: DISTRIBUTION:

QC19 ISSUE 4 DATED 06/11/02

© STM Quality Limited

 STM Quality
8D Problem Solving Limited

 By taking this approach we can

continuously improve quality by
eliminating the causes of problems and
prevent their reoccurrence.

© STM Quality Limited

 STM Quality
What are the 8 Disciplines? Limited

1. Define the problem.

2. Build a team.
3. Containment action.
4. Determine the root cause.
5. Verify the root cause.
6. Corrective Action.
7. Prevention.
8. Congratulate the team.

© STM Quality Limited

 STM Quality
D1. Define the Problem Limited

 Do we know EXACTLY what the

problem is?

 Have we seen the problem before?

 What evidence of the problem is

available?

© STM Quality Limited

 STM Quality
D2. Build a Team Limited
 Once a problem has been
bought to our attention, a
team must be formed to
tackle the problem.

 Ideally, this will be a team

of people with a variety of
skills and knowledge
related to the problem.

© STM Quality Limited

 STM Quality
D3. Containment Action Limited

 What action can be taken immediately?

 Do we have stocks that need sorting?
 Are we still manufacturing parts with the
problem?
 Will the actions that we take cause
other problems?

© STM Quality Limited

 STM Quality
D4. Determine the Root Cause Limited

 Has the cause of the problem been

identified?

 Is there more than one cause?

 Did we refer to the F.M.E.A.?

© STM Quality Limited

 STM Quality
D5. Verify the Root Cause Limited

 Are we sure that the root cause has

been properly identified?

© STM Quality Limited

 STM Quality
D6. Corrective Action Limited

 Has everyone been notified of the

actions taken?

 Have we reviewed and updated the

relevant F.M.E.A.?

 Have any temporary short term fixes

been removed?

© STM Quality Limited

 STM Quality
D7. Prevention Limited

 Have we taken all actions to prevent

reoccurrences?

 Have we considered other similar

products or processes?

© STM Quality Limited

 STM Quality
D8. Congratulate the Team Limited

 Have we identified each individual team

members contribution to solving the
problem?

 Have we acknowledged and

appreciated the efforts involved?

© STM Quality Limited

 STM Quality
8D Limited

 We have now seen the 8D problem

solving method.

 You may be called upon to help solve a

problem.

 Understanding the 8D approach will

help in tackling future problems.

© STM Quality Limited