Grade 12 Students’ Satisfaction on the

Food and Services of School Canteen in

Enverga Candelaria S.Y. 2019-2020

Ona, Jamaica Nikka P.

Hernandez,Nicole M.
Morillo, Niel Joseph
Dionisio, Martin

Grade 12- Rigel

Home Economics 3
Mrs. Cinderella Samson
INTRODUCTION

SCHOOL
CANTEEN

FOOD SERVICE
INTRODUCTION

CUSTOMER
GRADE 12 STUDENTS’
SATISFACTION
SATISFACTION
 RATIONALE
• 81% of satisfied customers are more likely to do business with
you again if they have a positive experience while 95% of
Chambers customers will “take action” after a negative experience – like
2019 sharing concerns with friends and family, or churning.

• Customer’s satisfaction should also be measured in

schools. This helps the school administration assess
Bramley
2017
if there are things to improve on their services.

• “Revised Implementing Guidelines on the

Operation and Management of School Canteens
DepEd order in Public Elementary and Secondary Schools”
8, S. 2007
 RATIONALE
• “all private schools to mandate the strict
Malipot
enforcement of food safety standards in their
2019
cafeterias”

R.A 10111
•“Food Safety Act of 2013”
• "The canteens in schools and DepEd offices shall not sell foods and
beverages high in fat and/or sugar and/or sodium…. There shall be a shift
Geronimo towards healthier fat consumption by providing more of foods with
unsaturated fats and limiting foods laden with saturated and trans fats,"
2017

• Quality customer service is about making sure

your customers feel they are valued, treated
McQuerry
2019 fairly, and appreciated by your business.
 RATIONALE

FUTURE
RESEARCHERS

SCHOOL CANTEEN
ADMINISTRATION OWNERS

OTHER
CUSTOMERS

STUDENTS
RESEARCH METHODOLOGY

RESEARCH DESIGN
RESEARCH LOCALE
RESEARCH POPULATION

203 308 511

PURPOSE OF THE STUDY

IMPROVE PROBLEMS
SATISFACTION LEVEL OF
GRADE 12 STUDENTS
POSSIBLE
SOLUTIONS
OBJECTIVES OF THE STUDY

To get an insight into the quantitative parameters of customer

satisfaction

To know the level of satisfaction of customers in school

canteen

To analyze the results obtained from the conducted survey

To know the importance of service quality on school canteen