Premier Automotive Services Limited

Introduction
• The Premier Automotive Services Limited (PAS) provides services to
various companies in Pune for maintaining the transport fleet run by
the companies.

• Vehicles maintained by the Premier Automotive Services are buses ,

trucks, and jeeps.

• Besides maintenance (PAS) runs petrol pumps and spare parts shop.
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• PAS charges two types of services-
o Fixed monthly for the routine maintenance.
o Variable maintenance for other services like breakdown repairs,
replacements, petrol or diesel consumed, etc.

• Company seeking the services from the PAS are satisfied if the
vehicles are kept in good condition and down time is 2% of 25
days in a month.
 Before MIS

• The Premier Automotive Services had difficulty in maintaining

quality of service even though a large staff and sufficient
inventory of spare parts are available.

• As a result the popularity of the company was going down due to

the low quality of service rendered to the customers.
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• Premier automotive services are supposed to keep the schedule of
the various services like replacements of the critical spares, testing
of various systems, and regular servicing, etc., which are required
for the vehicle to be in good condition.

• It was observed that the vehicles were not called regularly and were
not scheduled for such services properly.

• It was the customer who complained or initiated a job and then the
same was carried out.
 The general procedure followed by the PAS,
for offering various services, is as follows:

o Each vehicle is scheduled for a check up every month for planning of the service tasks.
o In the Service center, the service manager takes the information-card of the vehicle, checks
the kilometers run and decides the replacement of the various spare parts and activities like
tuning, overhauling, painting and basic servicing.
o The time for the service is estimated and the driver is given a service order card, with the
date for leaving the vehicle in the garage. The service order card also schedules the activities
in the garage in its order, so that each Service center knows where the vehicle is to go next
for it’s servicing.
• If the time spend by each vehicle is analyzed, it is observed that 30% of the time
is spend on waiting. Each vehicle is required to visit the service center twice for
completing the task-once for getting the service order and again for actual
maintenance work.