Академический Документы
Профессиональный Документы
Культура Документы
OBJECTIVE:
1. To serve as a record.
2. An attempt to secure action from the reader.
VISTARA VS. TAJ SATS
VISTARA VS. TAJSATS
1. Sender
2. Receiver
3. Message
GOLDEN RULE:
“Adapt the message to the reader” in substance,
in language, and in tone.
The substance of the message must be adapted to
the reader’s character. The message must be
familiar to the reader.
The colloquial, jocular tone would not fit a
message concerning an important business
transaction.
TYPES OF BUSINESS LETTERS
June 8, 2012
Gentlemen:
Attention of Mr. E. R. Reyes, Sales Manager
Please send us a price and descriptive literature about your 888 sachets. Particularly we wish to know whether
they are resealable and heat resistant.
We shall appreciate this information, as we shall utilize the containers for our new line of food products.
Enclosed is a brochure concerning our new items.
Mila V. Perez
MVP/as
Incl.
EXAMPLE OF LETTER OF REPLY
June 8, 2012
Gentlemen:
Attention of Mr. E. R. Reyes, Sales Manager
Please send us a price and descriptive literature about your 888 sachets. Particularly we wish to know whether
they are resealable and heat resistant.
We shall appreciate this information, as we shall utilize the containers for our new line of food products.
Enclosed is a brochure concerning our new items.
Mila V. Perez
MVP/as
Incl.
TYPES OF BUSINESS LETTERS
2. Order and Acknowledgment—the order
letter, as well as its acknowledgment and
acceptance, constitutes a contract enforceable
by law; therefore, every statement included in
either should be scrutinized carefully with that
in mind.
An order letter should consists the following
elements:
a. Name of the article ordered.
b. Description of each item, giving size, style,
finish, quality, material, weight, or whatever
will help in identifying the article wanted.
ORDER AND ACKNOWLEDGMENT
c. Catalog number of the item, if it is available; if not,
the page number of the catalog (It is well also to
include the number or date of the catalog.)
d. Quantity of each item wanted.
e. Price of each item, and the total price of the order
f. Method of payment to be used by the buyer
(Occasionally, the conditions of acceptance of the order
should be included.)
g. Method of shipment desired by the buyer.
h. Address to which the goods are to be shipped,
especially important if shipping address differs from
post-office address.
i. Date at which goods are desired.
EXAMPLE OF ORDER LETTER
700 D. Macapagal Avenue,
Lubao, Pampanga
July 16, 2012
Gentlemen:
Please send us by express not later than September 10, 2012, to the address given above the
following items taken from your Catalog B for 2012.
A certified check for P 49, 000.00 is inclosed in full payment of this order. We shall appreciate your
promptness in delivering our order.
Daniel C. Padilla
Daniel C. Padilla
ORDER AND ACKNOWLEDGMENT
Dear Madam:
Thank you for your order of September 1, 2012, with the inclosed certified check for P 49, 000.00. The electrical
supplies are being shipped to you today.
Our supplies, of course, are not limited to the items we list. In ordering again, please feel free to order any item you
may require. We allow a liberal discount for purchases worth P10, 000.00 or more. We are therefore inclosing a check
in the amount of P5, 000.00 representing discount.
This is the first order we have received from you. It is a pleasure to add your name to our file of customers.
Jonnalyn Lozada
JONNALYN LOZADA
Sales Manager
TYPES OF BUSINESS LETTERS
3. Letters Giving Instructions—a usual
preoccupation of the engineer or the architect is
giving written instructions by means of a letter
to subordinates, to other technical men, or to
laymen who write for information or advice.
These should show careful adaptation to the
reader, as well as clearness and courtesy in
giving orders.
The writer should know the reader to whom the
instructions are given so that he may adapt his
letter to his needs, capacity and interest; and
the language understood by the reader.
LETTERS GIVING INSTRUCTIONS
The elements of a letter of instructions are as follows:
With reference to the construction of Platinum Towers, Makati of which you are the supervising Engineer, please
take note of the following instructions:
1. Prepare all requisitions for materials and equipment needed, and submit them to me for prompt action.
2. Meanwhile, recruit your men and immediately upon arrival of the materials and equipment, start construction
work in accordance with the attached plans and specifications.
Rowena M. Ito
ROWENA M. ITO, President
RMI:nf
TYPES OF BUSINESS LETTERS
Madam:
Last January 2, we ordered 100 one-horsepower Blue Jacket Water Pumps. Until now, the
shipment has not been delivered.
The peak demand of water pumps is from March to May; therefore we may have to wait
until next summer to dispose of all these pumps if they do not arrive soon.
We are referring this matter to you for investigation. We hope to have our Blue Jackets
early next month.
Please let us know the reason for the delay. There must be a logical explanation since our
past transactions with you have all been highly satisfactory.
Jonnalyn M. Lozada
JONNALYN M. LOZADA
Purchasing Office
JML:pg
EXAMPLE OF ADJUSTMENT
Flying A Machinery
1270 Jose Abad Santos Avenue
Metro Manila
February 7, 2012
My dear Madam:
We apologize for the delay in the delivery of the pumps specified on your Purchase Order
No. 907 of January 2.
The pumps were not shipped as scheduled because another company purchased all the Blue
Jacket Pumps we had in stock two days before we received your order letter; however, you will receive your
shipment not later than February 26.
We earnestly hope that a regrettable incident like this will not happen again.
Melody M. Morga
MELODY M. MORGA
President
MMM/ng
TYPES OF BUSINESS LETTERS
5. Letter of Application—it tries to sell the writer’s
services; attempting to secure a position through
this letter.
Two Types:
Dear Sir:
Being an architect student who had ample training and experience in mechanical drawing
and structural design, I believe that I am competent to meet the requirements for the position of mechanical
draftsman which you advertised in this morning’s Daily Inquirer.
(SOLICITED LETTER)
I am twenty-one years old and presently a fourth-year student in the School of Architecture at
Mapua Institute of Technology. My basic training in mechanical drawing was acquired at Don Bosco Technical
Institute where I graduated in 1998. On several occasions, my plates in mechanical drawing and design were
exhibited in our drafting room. In my Juinor year, Mr. Gerardo Locsin of Architectural Design Center offered
me a job as draftsman in his office. I execute structural designs, draw blueprints, and prepare miniature
models. I have had various opportunities to work out designs from instructions given to me and to modify
certain features when the need to do so arises. I like my present job, but I should like to join a firm where the
work requires dreater individual responsibility and a greater variety of experiences for advancement.
Should you need more information regarding my scholastic and personal qualifications, I have
permission to refer you to:
If you so desire, I would be very glad to go to your office for a personal interview.
Daniel C. Padilla
DANIEL C. PADILLA
105 Emerald Street
Ayala, Alabang
July 23, 2012
Sir:
I graduated from the Far Eastern University in 1995 with the degree of Bachelor of Science
in Mechanical Engineering. I passed the Board Examination for Mechanical Engineers given that same year.
From 1995 to February 1998, I was employed as assistant maintenance engineer in charge of
the maintenance of yarn-winding and fiber-slashing machines of the Universal Textile Mills in Pasig City. In
March of 2000 I assumed the position of maintenance engineer in charge of pipe-threading and bending
machines of the Filipino Pipes and Foundry Corporation plant in Barrio Hulo, Mandaluyong, Rizal. I still hold
this position at present . My special qualifications include knowledge of computers and cooling systems.
Daniel C. Padilla
DANIEL C. PADILLA
TYPES OF BUSINESS LETTERS
6. Sales Letters—a tremendous volume of sales letters goes
out every day, and every professional is sure to be
circularized with many of them.
1st Endorsement
July 06, 2004
(Sgd.)DANTE S. ALEGRE
Director V
Legal and Adjudication Office-Local
CHARACTERISTICS OF THE BUSINESS
LETTERS
1. CORRECTNESS
2. CLEARNESS
3. CONCISENESS
4. ORDER
5. UNITY
6. COURTESY
7. CHARACTER, PERSONALITY, STYLE
8. TONE
CHARACTERISTICS OF THE BUSINESS
LETTERS
Forms of Indentions:
a. The Block Style
June 8, 2012
Gentlemen:
Attention of Mr. E. R. Reyes, Sales Manager
Please send us a price and descriptive literature about your 888 sachets. Particularly we wish to know whether
they are resealable and heat resistant.
We shall appreciate this information, as we shall utilize the containers for our new line of food products.
Enclosed is a brochure concerning our new items.
Mila V. Perez
MVP/as
Incl.
LETTER STYLES
Gentlemen:
Attention of Miss Mila V. Perez, Production Manager
It is a pleasure to answer the question raised in your letter of June 8, 2012 concerning our type 888
sachets.
Our sachets classified as Type 888 are resealable and heatproof. We have marked for you on page 9
and10 of the inclosed brochure the different kinds of containers which we highly recommend for your particular line
of food products. Also inclosed is an order blank.
We shall be glad to take care of your order for any type. If there are any other points which may not
be quite clear, just write us and we shall be glad to answer your questions.
Destiny Manufacturing
E.R. Reyes
E.R. Reyes
Sales Manager
ERR/be
2 Incls.
LETTER STYLES
c. The Indented Style—less used now than
formerly, the various elements of
addresses and other formal positions are
indented an even number of spaces, so
that a line drawn tangent to the first will
be tangent to all the rest.
Gentlemen:
Our sachets classified as Type 888 are resealable and heatproof. We have marked
for you on page 9 and10 of the inclosed brochure the different kinds of containers which we highly
recommend for your particular line of food products. Also inclosed is an order blank.
We shall be glad to take care of your order for any type. If there are any other
points which may not be quite clear, just write us and we shall be glad to answer your questions.
Destiny Manufacturing
E.R. Reyes
E.R. Reyes
Sales Manager
ERR/be
2 Incls.
LETTER STYLES
d. Full-Block Style—each part of
the letter, except possibly the
date line and the file reference,
is placed on the left margin.
With reference to the construction of Platinum Towers, Makati of which you are the
Supervising Engineer, please take note of the following instructions:
1. Prepare all requisitions for materials and equipment needed, and submit them to me for
prompt action.
2. Meanwhile, recruit your men and immediately upon arrival of the materials and
equipment, start construction work in accordance with the attached plans and
specifications.
3. Submit your first progress report one month from today.
Rudy Z. Valdez
RZV:nf
APPEARANCE
___________. _____________
___________: ___________:
_________________________________ _________________________________
_________________________________ _________________________________
_________________________ _________________________
_________________________________ _________________________________
_________________________________ _________________________________
_________________________ _________________________
__________, __________,
__________ __________
___________. ___________.
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