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3
InstaBIZ Features
Category Existing (iBizz) New (InstaBIZ)
Servicing • Login related services • Advanced account information – variant, limit details,
• Basic account information mapped RM details, sharing of account details, payment
Self servicing options • Account related services alerts to beneficiaries, etc
across products and • Track service requests • Urgent & important tasks – payments due, outstanding
services cheques, pending remittances, limit expiry
• Trade one view dashboard
• Most frequent CA service requests (debit card
block/unblock, pin generation, DD creation, multiple
cheque book request, OTP & grid activation)
• Trade service queries
• CMS service request for all solutions
• Basic BLG servicing options – limit expiry, interest rate,
interest rate calculation, etc.
4
InstaBIZ Features
Category Existing (iBizz) New (InstaBIZ)
Business NA • Raise bill with payment & auto reconciliation
management • Raise invoice with collect & auto reconciliation
• Daily business dashboard – cash flow, creditors, debtors,
Tools to manage & etc
grow business to • Communicate/broadcast service to vendors & customers
make business & • Online & instant promotional campaign to ICICI Bank
banking go hand in
customer base
hand
• GST management & return preparation
• Business networking platform & marketing offers
5
InstaBIZ Features
Category Existing (iBizz) New (InstaBIZ)
Support • Call us • In-app tool tips, product information, videos and ‘how to
• Email us do’ documents
Online, real time • Phone banking support with instant document sharing
support to help • Live screen sharing support
customer ‘do it • Auto journey resume for drop cases
yourself (DIY)’
6
ICICI Current Non ICICI Employee
Account Current Account Support &
Customer Customer Expectation
7
Guest Registration
OTP Verification
Successful registration
Login using mobile number and MPIN
Change MPIN option is available on the log in screen only
When a guest user creates a current account he can be redirected to
customer login 9
Guest Dashboard
Collection services – upto 50K via UPI
Business networking – manage and grow your
business with most powerful small business
solutions, connect with other businessmen
(BizCircle). Flow will be similar to flow for CA
users
Open current account – Option given to the
customer to fill form online and block the
preferred account no. Flow will be similar to flow
for CA users
Get instant OD – Apply for unsecured overdraft
based on current account transactions. Check
eligibility and upon sanction open current account
online
10
Login – CIB Credentials
Incase user clicks on Cancel,
User will enter CIB credentials (corporate
ID.user ID and password,
e.g. if corporate ID is ‘icici112014’ and user ID is
‘test’, then the credential to be entered is:
icici112014.test and click on Login
11
Login – MPIN Set Up
12
Login – MPIN Set Up
13
Customer Dashboard- Account Information
• Statement
• Last 10 transaction
• Detailed transaction
14
Dashboard – Transaction and Activation
15
Dashboard - Urgent & Important
16
Dashboard – Manage your business
17
Dashboard – Value Added features
Open a Current Account
Option to select account number and open a new
account with minimal physical documentation
Business Networking
Manage and grow your business with the most
powerful small business solution, by connecting with
other businessmen
Invest and Insure
Apply for and know more about various corporate Life
Insurance policies online to protect yourself
Knowledge Series
Hear from industry experts and leaders about the best
practices of business and business environment in
general
Our Products
This option will take you to our Catalogue pages
explaining our different products and offerings
18
More screen
19
Account statement
Customer can view
last 10 transactions
For detailed
statement user can
select a period of
Last month
Last 3 months
Last 6 months
Last year
Or he can manually
select a period. It will
show him maximum
100 transactions
20
Know more section
Know more –
Account balance
Ledger balance
Sanction limit
Drawing power
Renewal due date/ limit
expiry date
Rate of interest
Interest reset date
Monthly avg balance
Current account variant
View last 5 transactions
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21
Account balance – Actual account balance
Ledger balance – shadow balance (including Cheque in clearance and
any amount in lien)
Sanction limit – amount sanctioned by bank (applicable only for OD/CC
customer)
Drawing power – maximum amount that customer can draw based on
last updated stock/debtor statement (applicable only for CC customer)
Renewal due date/ limit expiry date – the date on which your existing
limit expires for renewal please contact branch / RM
Rate of interest
Interest reset date – the date on which rate of interest of your
overdraft/ cash credit facilities will be changed in the system. Linked
to latest MCLR
Monthly average balance – this is calculated from 1st day of current
month till previous day end
Current account variant
View last 5 interest transactions – applicable only for OD/CC customer
22
Account & Deposits
• The deposit page will show all the deposit in user’s account. Open FD
option in provided at the end. By clicking on that user can open fixed
deposit.
• Go to the respective transactional pages as desired as per the access
directly from accounts page by clicking on the 3 dots ( )
• If user does not have a linked account, it will show similar error
23
Fund Transfer
Fund transfer allows you to transfer through own accounts, Within ICICI
(Own to External accounts) & Outside ICICI (NEFT, RTGS, IMPS) to registered
payees
24
Fund Transfer
Customer goes through a two-level authentication process through OTP and Grid Card
details
On successful submission, customer is shown the reference number and given option
to download receipt. Customer can also send receipt to 25
beneficiary
Fund Transfer – Add Payee
26
Fund Transfer – Add Payee
27
Fund Transfer – View Payee
28
Fund Transfer – Delete Payee
29
UPI – Create VPA
Click on “Create VPA” to Create new Virtual Payment Address under manage on UPI page
Select the “Account No”, ”Create New VPA” radio button, enter the VPA of your choice and
check for availability of VPA.
Select the checkbox for Default A/C to Send and Receive payments
VPA linked to the users account is created
30
UPI – Delete VPA
Select ‘Registered VPAs’ to view already registered VPAs under the selected account number
Select the VPAs to delete
Confirm the delete process
VPA will be successfully deleted
31
UPI – Pay to VPA
32
UPI – Pay to VPA
33
UPI – Transaction History
Click on “History” for “Pending UPI Transactions” which are “Pending with /
Raised on the Payer” and are “Pending with Me”
Under “Pending UPI Transactions” > “Pending with Me” user can either Accept
or Reject the collect transaction raised on him
34
UPI – Transaction History
35
Recharge
Customer is given an option of recharge
for Prepaid mobile , Data card and DTH.
The option is available to only sole users
All the recent payments will come for
user ease.
Customer fills all the details on recharge
page
36
Recharge
Customer is shown the confirmation
page post clicking on proceed and asked
to enter the OTP
On successful submission, the
transaction is completed
37
Quick Bill Payment
38
I-Multipay activation
• Customer can use I-Multipay for bulk disbursement of funds as instructed to their
specified beneficiaries by both physical mode and electronic mode.
• Single file upload to effect multiple modes of payments
• Scheduling of reports by clients
Steps to Apply
• Customer selects the account number and fills the
registration details
• Customer is shown the pricing for the product
39
I-Multipay activation
• Customer selects the Workflow for payment. Customer is given an option of retaining the
workflow or selecting a new workflow
• On input of OTP, request for I-Multipay is placed
40
Payment to Ad-hoc Beneficiary activation
• Customers can use Payment to Ad-hoc beneficiary to make bulk payment through single file upload
without registering any beneficiary.
Steps to Apply
• Customer selects the account number and inputs
the RM ID
• Post successful authentication through OTP, the
PAB service is activated for the customer
41
Cash Delivery Request
Customer can avail delivery of cash to the
client’s premises, franchises or showrooms. It
offers following advantages
• Minimization of operational risk
• Reduction in Cost
• Increased Efficiency & Security
How to Use
• Customer is asked to fill the basic details
for one-time registration for DSB
• Customer can use this option to Add/
change/ delete pickup points
• Customer is also given an option to raise a
delivery request
42
Virtual Account Collection activation
Customer can use Virtual Account Collection to get payer details and credit information for
recurring inward RTGS, NEFT & IMPS in their account. The basic features are –
• Facilitates real time funds availability
• MIS towards their recurring collection received
• Frequency of MIS customizable as per requirement
Steps to Apply
• Customer selects the account number and fills
the registration details
• Customer is shown the pricing for the product
• On input of OTP, request for Virtual Account
Collection is placed
43
Multiple Invoice Collection activation
Customer can use this facility to raise invoices in bulk and provide your customers option to pay
conveniently through their mode of choice - Internet Banking, Credit or Debit Card, UPI, NEFT, Cash
and Cheque
Steps to Apply
• Customer selects the account
number and PAN number
• Customer is asked to chose
the collection method
• Bill Upload (Multiple
Invoice)
• OTC (Single Invoice)
44
Multiple Invoice Collection activation
45
Cash Pickup Request
Customer can avail collection of cash to the
client’s premises, franchises or showrooms. It
offers following advantages
• Minimization of operational risk
• Reduction in Cost
• Increased Efficiency & Security
How to Use
• Customer is asked to fill the basic details
for one-time registration for DSB
• Customer can use this option to Add/
change/ delete pickup points
• On addition of pickup point, customer can
also raise a pickup request
46
Single Invoice Collection - Registration
• Customer is shown the registration page when the first time he logs in
• Customer is asked to enter the Alias Name, select Account number and create a VPA
• On successful creation of VPA, the registration is complete
47
Single Invoice Collection – Enable Cards
• To enable collection via Credit Cards and Debit cards, customer selects Order POS and selects
‘Online payment link and BharatQR’ option
• Customer is asked to fill the Business details and Address, and shown the pricing
• Collection via cards will be enabled upon approval
48
Single Invoice Collection - Collections
• Post registration, the customer can select the ‘Collect Payments’ option to begin collections
• Customer needs to enter particulars, amount and mode from which user want to collect
• On successful submission, the payment link will sent to customer’s mobile number
49
Single Invoice Collection – Transaction History
• Customer is also given options to view the transaction history and add sub merchants
50
Order POS Machine
• Customer can use a point of sale (POS) terminal to process credit or debit card payments
at retail locations.
• Choose from range of best in class terminals
• Provide your business information online with no paper work
• Terminal will be installed in 3 working days
Steps to Apply
• Customer selects the option to apply for POS by
clicking on ‘Card Reading Device’
• Customer is able to select the device from the list
of device available
51
Order POS Machine
• Customer is asked to fill the Business details and Address for delivery
• Customer is shown the pricing for acceptance
• On clicking on proceed, the request for POS as successfully placed
52
Insta Overdraft
• Customer can apply for Insta-OD offer by clicking on ‘Insta-Overdraft’ tab in the more section
• Customer is given shown a pre-approved offer for availing instant loan of upto INR 15 Lacs
53
Apply for Loans
Steps to Apply
54
Apply for Loans
55
Inward remittance – Settlement
56
Inward remittance – Settlement
57
Inward remittance – Settlement
User has the flexibility to settle part/full funds in EEFC and/or current
account
Reference number will get generated once the transaction is initiated
Under view details user can see the transaction details
58
Inward remittance – Settlement
59
EEFC Conversion
60
EEFC Conversion
61
Inward remittance – EEFC Status Enquiry
user can view status of the EEFC conversion under EEFC status Enquiry
62
Trade One View dashboard
A one stop solution for all your
queries and requirements . A
platform which can be used for
resolving all your queries on the fly
at the click of a button.
63
Trade One View dashboard
64
Trade One View dashboard
Upon clicking Trade compliance need your attention, customer can view all
pending Bills/payments
65
Trade One View dashboard
Upon clicking Outstanding & Overdue for payment ,customer can view all
Pre/Post shipment overdue, Import bills under LC and Overdue Export
bills/LC/BG
66
Trade Online activation
How to Apply
• Customer is asked to fill the asked to select the account number and branch
• On successful submission, TOL services are activated for the customer.
• This feature is available to only sole users
67
Pay GST
• Customer can make Payment of GST without adding the CPIN number as a beneficiary
• Customer inputs the CPIN number, Debit account number and Amount.
• Post input of Grid card details and OTP, transaction is initiated through NEFT
68
Income Tax Payment
69
Income Tax Payment
70
TDS Payment
71
TDS Payment
72
Bulk Tax Payment activation
• Customer can activate Bulk Tax
Payment option through CIB
• Customer clicks on the proceed
button
• The service for the customer
would be activated from the next
day onwards
73
Approvals – Fund Transfer
Customer is given option of approving the Payments initiated via CIB or InstaBIZ
Customer is shown all the pending list of approvals
On input of OTP, the approval moves to the next stage and reference number is
shown to the customer
74
Approvals – CMS Payments
Customer is given option of approving the CMS Payments initiated within 7 days
Customer is shown all the pending list of approvals
On input of OTP, the approval moves to the next stage
75
Approvals – Trade Online
Customer is given option of approving the TOL approvals for BG, LC, Remittances, Bills
Customer is shown all the pending list of approvals
On successful submission, the approval moves to the next stage
76
Approvals – Connected Banking Registration
Customer is given option of approving the Connected Banking registrations through aggregator
portal
Customer is shown all the pending list of approvals
On input of OTP, the approval is complete
77
Approvals – Tax Payments
This shows list of Cheques deposited and marked for payment till T-3
days for selected account number
79
Urgent and Important- Pending IRM
80
Urgent & Important – Limit Expiry
81
Manage your Business – Raise Invoice & Collect
82
Manage your Business – Raise Purchase Order & Pay
83
Manage your Business – Raise Purchase Order & Pay
84
Manage your Business – Raise Bills & Pay
85
Manage your Business – Setup Promotional Campaign
86
Manage your Business – Business Dashboard
87
Manage your Business – Send Payment Reminder
88
Registration Page - 1
89
Registration Page - 2
In case customer is already holding
another ICICI Bank, he needs to
checkmark “Are you an existing ICICI
Bank customer?” and then select the
type of account that he holds viz Savings
Account, Individual Current Account or
Non- Individual Current Account and then
enter the given ICICI Bank account
number. Mentioning the account number
will auto-fetch PAN, name, address and
other details from iCore (the validation
in this case is that mobile number
entered in this form should match the
mobile number updated in iCore for the
entered existing account number).
90
OTP verification
• OTP will be triggered on the mobile
number entered on previous
screen. If OTP is not received in
one minute, customer to click on
Resend OTP, post which a new OTP
is triggered.
91
Sales CRM
Post OTP authentication, lead ID will be generated in Sales CRM and the
customer details will be assigned to branch official of the given branch
selected by customer in Sales CRM in round robin fashion. Please ensure that
customer is contacted immediately.
92
Smartform
Branch official can fetch details entered/ uploads done by customer online in
Smartform basis tracker ID or lead ID. Please ensure that your Smartform apk is
updated to the latest version v7 apk 93
Entity Selection
94
Business Profiling
95
Recommended Product - 1
96
Recommended Product - 2
97
PAN Details
98
Personal Details: Identification Information for Indiv/ Prop -
1
Customer to enter the required
details such as first name, last name,
gender, DOB, etc. All mandatory
fields are marked *. Customer has an
option to upload his photo and
document proof. The details will be
auto-filled on this page as well, if the
existing ICICI Bank account number
was entered by customer during
registration
99
Personal Details: Identification Information for Indiv/ Prop –
2
Customer to enter the communication
address, he can also upload image for
the communication proof. In case the
form is being filled up on mobile,
customer has an option to click image
through mobile camera.
100
Personal Details: Identification Information for Indiv/ Prop –
3
Individual/ Proprietorship entity is
also given option to choose to
register nominee.
101
Personal Details: Nomination for Indiv/ Prop
102
PAN Details - Others
103
Business Details - 1
104
AS/ BO details
105
FATCA & Other Declarations - Individuals
106
FATCA & Other Declarations - Others
107
Upload of documents
108
Review of Online Application
109
Choosing preferred Current Account number
110
LIVE Assistance
111
Account number selected
112
Track Application
113
Business Networking- Sign up step 1
114
Business Networking- Sign up step 2
115
Business Networking- Sign up step 3
116
Business Networking- Sign up step 4
117
Business Networking- BizCircle step 5
118
Business Networking- BizCircle step 6
119
Business Networking- BizCircle step 7
120
Business Networking- BizCircle step 8
121
Invest and Insure- Life Insurance
122
Knowledge Series- Video FAQs
123
My profile
• Customer can see and share his profile details with his contacts
124
Product Catalogue and Finder
125
Dashboard - Services
Services –
Trade related services
CMS services
Current account services
Debit card services
Support
Call us – 18601206699
Mail us - corporatecare@icicibank.com
Call RM – Name, contact number & email ID of
mapped RM for ETRG customers
Offers
126
Trade Related Complaint- Shipping bill/BOE
related
127
Trade Related Complaint- Shipping bill/BOE
related
• Bill of entry services will only work if user has submitted export
bills for regularization/import bill of entry report for updation at
the branch and it is not updated after 3 working days.
• Once raised the SR will be processed within 3 working days
128
Trade Related Complaint- Transaction related
129
Trade Related Complaint- Transaction related
130
Raise a Service Request - CMS
131
Current account services
• Cheque services
• Cheque book request
• Stop Cheque
• Cheque inquiry
• Linking of accounts
• Linking/delink of accounts
• iTrack – track your deliverables
like Cheque book, card
• Track services request – check
status of you services request
132
Cheque Services
133
Linking of accounts
134
Track deliverables and service request
135
Debit Card Services
User can generate pin for his debit card. He can block unblock his cards
and he can apply to reissue debit card
136
Guest Dashboard - InstaOD
137
Guest Dashboard- Collect Invoice Registration flow
138
Guest Dashboard- Collect Invoice Registration flow
139
Guest Dashboard- Collect Invoice Registration flow
140
Guest Dashboard- Collect Invoice transaction flow
141
Guest Dashboard- Collect Invoice transaction flow
142
Guest Dashboard- Collect Invoice transaction flow
143
Employee- What’s in it for you?
144
Employee Assistance
• SES Microsite
Detailed PPT and Self assisted guides under below path Knowledge
Bytes
Universe > RBG> RLG> SES>InstaBIZ LINQ Application
146