COMMUNICATION STYLES

There are different ways of identifying styles of communication as styles are

influenced by occupation ,personality , and attitude .
Basis Styles

Business Settings
Controlling, Equalitarian, Structuring , Dynamic, Relinquishing, and Withdrawal

Personality Type
Expresser, Driver, Relater and Analytical

Response attitude
Passive, Assertive and aggressive
Controlling Who uses it: A senior at workplace to give impressions management that
they are supervising or watching , those who will always be critical or
evaluative, those who tend to pronounce judement without dialogue, and
those are respected for giving advice.
When is used: Used for monitoring with support of written
communication, during crisis situation and couselling .
Outcomes: The positive outcomes are compliance and execution of
things. The negative outcomes are communication gap, ill feelings

Equalitaria Who uses it: Democratic and transformational leaders to create team
n work and desirable results.
When is used: When good team work and member involvement is
important . When team participants are matured and co operative. To
make discussions, conferences and workshops.
Outcomes: Efficient than controlling style. Encourages the participant to
express their ideas and hence creates a co operative and healthy
atmosphere.
Structuring Provides info To the sub-ordinates in a structured form through well
Style designed channels.
Who uses it: Executives who are keen in managing through delegation
of authority , co ordinate work assignments and task oriented
supervision.
When is used: When jobs are routinized with clear cut specification and
established goals. Used in schedules , secure performance..etc
Out comes: Mechanistic work ,with less excitement. It should usually be
counterbalanced with egalitarian style.
Dyamic High energetic approach adopted when time is a major constraint. It
Style involves exchanges of short and brief messages.
Who uses it: Delegation of work in no or less time. To deliver messages
effectively in short time, they use communication gadget like mobile,
pagers, SMS, E-mails..etc
When is used: For quick exchange of views and in times of crisis.
Outcomes: Inspires people with short , effective appeals. It is effective in
crisis situation. It is ineffective whenever receiver do not have enough
knowledge and experience to take required action.
Relinqhishi Leaves every things to sub ordinates. It gives sub ordinates an opportnuintty
ng to communicate upward freely and convincingly.
Who uses it: Managers who wish to delegate or encourage participation and
those have trust in their sub ordinates.
When is used: When sender and the receiver are equally interested in
carrying the conversational ahead.
Outcomes: Allows sub ordinates develop the final solution to a problem and
facilities development of sub ordinates.
Withdrawal Sub ordinates completely takes responsibility for communication and
managers stop communicating.
Who uses it: Used by a person, who lost interest in communication
exchanges.
When is it used: When there is communication breakdown.
Outcomes: It is basically the failure of communication
Basis Expresser Driver Relater Analytical
Characteristi Get Excited Like their own Like to be Like to be systematic
cs way, Decisive; regarded warmly. ; look for data , ask
Hold strong Will be helpful many questions.
viewpoints
Focus of Person. They ask Results. They ask Relations. They Logic. They ask who
attention who it is. Who did it? what it is ask why it is so it has happened
Dislikes Long Explanations. Long and Impersonal Errors,
They feel bored with unnecessary talk. attitudes and Unpreparedness and
them Concerned with messages excuses.
waste of their
time
Pressure Selling their idea or Taking situation Silent, withdrawl Seeking more data
being argumentative under control and introspection from resources
Expectations Applause , Feedback, Results, Goal Friends, close Solutions
Recognition orientation relationships.
How to Allow them to get Allow them to Be supportive and Assist in thinking
respond ahead. Inspire to lead . Appreciate caring . Discuss .Provide data and
accomplish. Get them specifi plans and structure a
excited with them activities. framework or track
to follow
Styles based on Response attitude
Passive – You put the rights of others before your own, minimizing your own self
worth.
Assertive- You stand up for your rights while maintaining respect for the rights of
others
Aggressive- You stand for your rights but you violate the rights of others
GATEWAYS TO EFFECTIVE INTERPERSONAL COMMUNICATION

•Plan the message

•Provide feedback
•Use Proper language
•Overcome bypassing
•Don’t be evaluative
•Maintain semantic accuracy
•Give proper Orientation
•Add some eloquence
• Be an active listener
•Improve the ambience
•Have an unbiased attitude
•Use proper etiquette
•Respond don't re-act
•Watch your language
•Promote congruence
•Use the grapevine
•Transmit the message in Installments