Forms and purposes of Oral

communication
oral communication
What is oral communication?

Expressing ideas and information as well as influencing

others through the spoken word.
OR
Oral communication is any type of interaction that makes
use of spoken words through our speech organs.
Key Concepts: speaker, message, channel,
receiver, feedback, noise, context
Communication process

feedback

 Sender Receiver
Modes of speech communication

Speaker or communicator uses his voice or vocal

mechanism

Speaker or communicator displays bodily

behavior/movement in forms such as facial expression, eye
contact, gestures of the hands and shoulders.
Three Elements of Oral Communication
 Content: information conveyed in presentation

 Organization: structure of presentation

 Delivery: means of communication

Goals of communication

To change behavior

To get and give

To get action
Information

To persuade To ensure understanding

Source: CGAP Direct

Forms of Oral communication
 There are two forms of oral communication

1. Face to Face communication

2. Using mechanical devices for oral
communication.
Face to face communication

Face to face oral communication is the

exchange of ideas or thought through
spoken words when both the listener and
the speaker interact in the same physical
contact at same place
Its benefits
 Face to communication is more effective because
it creates stronger connection, trust and loyalty

 People can be emotionally engaged.

 Our brains still rely on instincts to assess danger, trust and

honesty( gestures, body language
Examples….
Meetings
Conferences
Seminars
Interviews
presentations(oral)
Are good examples of face to face interaction.
Meetings
Seminars and interviews
Using Mechanical devices for oral
communication

 Mechanical devices like Mobile phones,

microphones, dictating machines, Voice
messages, Intercoms and telephones are
used for oral communication when there is
no face to face interaction between the
participants
Attributes of
good oral communication
 1.Sounds and sound combinations
 2. Stress
 3. Rhythm
 4. Intonation
 5. Speed: pausing
 6. Clarity of articulation
 7. Voice modulation: volume & pitch
variation (avoiding “monotonous speech)
Principles Of Oral Communication
 Brevity
 •Clarity
 •Choosing right words
 •Sequence
 •Avoid jargons
 Listening

More types of oral communication
 Prepared speeches - planned prior to
the event, tends to be highly structured
(or should be!)
 Impromptu speeches - generally
unexpected and unprepared, tends to be
unstructured
 Briefings - short summary of the details
for an operation/plan
Styles of Oral Communication
 Informative
 Persuasive
 Entertaining
 Educatives
Effective communication in business

Enhanced
Professional
Better Image Increased
quality of
productivity
documents

Lesser Stronger
Misunder- Decision
standing Effective making
Communication

Increased
Quicker
Awareness
problem
Among
solving
Employees
Improved Healthier
customer Business
relations relationships
Emotional significance of
message………..

 Facial expressions, body movements,

gestures, tone of voice, rate of speech, and
voice inflection all add meaning to the
words actually spoken. These nonverbal
components help the receiver interpret the
emotional significance of the message.
Supervisors oral skills
 Oral Communication is at the heart of the supervisor’s job.
 Supervisors must communicate in order to work with
 their boss,
 employees, and
 other supervisors
 by
 sending and receiving ideas,
 giving instruction and
 processing many kinds of information.
Effective communicator

 Being an effective communicator means

being honest with yourself and others; it
means having the ability to say what you
want or feel, but not at the expense of
others.
Oral vs. written communication
Oral
 Direct medium of
communication
 allows for instant interchange
of opinions views, attitudes
—
 allows for contribution and
participation from all
present.
 Time saving and economical
 There is flexibility and lesser
chances for misunderstanding
Written
 Provides written record and
evidence of dispatch and
receipt.
 instant feedback is not
possible;
Can take time to produce.
can be expensive
does not allow for exchange
of opinions views or attitudes
except over period of time.
Continued……..
oral
 No record for future
 Message can be kept secret
if we use oral medium
 Very useful for group
communication
 Builds relationships.
written
 can cause problems of
interpretation.
 Written messages can be
read again and again.
 Very less chances of
secrecy of the written
message.