8D Corrective Action Root Cause

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Supplier Information (8D)

The correct answer is B – Disciplines. 8D stands for the Eight Disciplines
of Problem Solving

The correct answer is A – Containment is typically expected to be
completed within the first 24 – 48 hours after you have received
notification that a defect has been produced.

The correct answer is c – Closure is typically required within 30 days of
the initial notification. This means that a root cause has been selected
and the problem was able to be turned on and off. Final verification may
go on past 30 days depending on the situation.

Supplier Corrective Action
1.0 Team Contact/General Information: (If inform ation is not applicable, please indicate by w riting N/A or crossing out.)
CPS Supplier CHAMPION

Location Name Team leader
Contact Part Number SCA#
Phone Description Issue Date
Email Phone RMA#
Cell Cell NCR#
Buyer Email STATUS DATA
Team Members :

The correct answer is E – For best results 8D teams are cross-functional
in nature, not every team will need every function, but the objective is not
to make it a one man or one function event.

The correct answer is C – Who found the defect, What was the defect,
When was the defect detected, Where was the defect found/located,
How was the defect found, and How Many units were defective? Why is
not part of the equation in Step 1: Defining the problem. Why comes in
during the root cause analysis stage.

The correct answer is B and D – Problem descriptions detail the issue in
a positive, fact-based way, without assigning blame or suggesting
solutions.

The best answer is A – Containment is a systematic search and
quarantine of suspected nonconforming product throughout the
supply/delivery chain.

The correct answer is C – Containment starts within 24 – 48 hours of
problem notification, but remains in effect until a permanent corrective
action is implemented, ensuring the true root causes of the defect has
been corrected.

Ask: How was it missed?
Why? ….
Why? ….
Why? ….
Why? ….
Why = what controls need to be in place to
prevent another escape

Acronyms:
CPSD – Cooper Power Systems Division SCA – Supplier Corrective Action
DOE – Design of Experiments ANOVA – Analysis of Variance
RCA – Root Cause Analysis

The correct answer is a – Detection and Occurrence. Why did the issue
occur and why was it not detected.

The correct answer is C – Use of expired material may be an actual root
cause or the final why of the 5Whys assessment. The other items are
symptoms of a systemic issue.

Solution: Delay turning on the spot lights until one hour after
sunset, by which time midge population is down 90%. By doing
this, the food chain is broken and less frequent washings are
required.
Why? Gage Tech did not calibrate the gage before the due date.
Why? Gage didn’t show up on the gage recall list
Why? Calibration interval was not entered on the gage master record
Why? a.) Gage Tech didn’t know the interval when the gage was entered in
the master list
b.) Gage Tech didn’t follow up to enter the interval later.
Why? GageTrak does not force entry of the interval when entering gages in
the master list
Now that a possible Root Cause has been identified, generate a solution, implement it and check for proof that it’s effective.

The correct answer is D – All of the above. The problem description
needs to be accurately defined or the team can go down the wrong path.
One dominant team member may state authoritatively “facts” that remain
unconfirmed, leading the team to work on symptoms such as operator
error or training, rather than getting to the systemic issue in play.

The correct answer is B and C – Root cause is looking for the reason the
event occurs, and when found you should be able to turn the problem on
and off , thus explaining all we know about the issue.

Patti Morris Desk: 262-524-4421
Supplier Quality
Manager CPSD
Charlette Eugenia Dave Chovan Tom Caravella

Mueller Raigoza
Switchgear and
Transformers and QRO and PDD Electrical and EAS
PDD SQE SQE SQE PRD SQE
Desk: 262-524-4369 Desk: 011-52-442-211-3411 Desk: 414-768-8242 Desk: 414-570-4757

The correct answer is B – The corrective action must address the root
cause.

The correct answer is C – Error- proof, is the English translation of the
Japanese term Poke-Yoke. It means the part/process has been
designed to prevent defects from being produced and/or escaping the
production cell.

The correct answer is B and C – The verification step allows the team to
review the implemented corrective action plan for effectiveness in
eliminating the issue and/or preventing it from escaping to the customer.
It also lets the team decide if any new issues were generated by the
selected action plan.

The correct answer is A – the verification process is completed by an
independent but vested participant, not normally part of the original
corrective action team. Fresh Eyes are best.

The correct answer is D – verification timing flexes depending on the
criticality of the defect and the time it takes to determine based on
product volume if the root cause was eliminated. Normally a qauntity of
pieces must be produced, and depending on how often the part is
ordered this may take a couple of shifts or a couple of months.

The correct answer is B – essentially all documentation that controls the
production process needs to be reviewed for updates to incorporate any
actions that resulted from the corrective action plan, to allow the fix to be
sustainable.

The correct answer is C – During the prevent recurrence step the team
takes the opportunity to complete a left-to-right look across the portfolio
and share lessons learned with the organization, recording best
practices.

The correct answer is C – the person responsible for closure approval is
the primary cheerleader for the team and expected to acknowledge the
efforts of all involved. In Eaton, a good method for team recognition is
the E-Star program.

The correct answer is A – In addition to recognizing the team and their
efforts it is vital that all associated documentation is captured and stored
for future reference during this step.


8D Corrective Action Root Cause

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CPS Supplier CHAMPION

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Why? Gage didn’t show up on the gage recall list

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Charlette Eugenia Dave Chovan Tom Caravella

Desk: 262-524-4369 Desk: 011-52-442-211-3411 Desk: 414-768-8242 Desk: 414-570-4757

© 2013 Eaton, All Rights Reserved. 59

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