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Good Communication
Helps you:
understand the patient as a whole.
build trust between you and your
patient.
to agree on management goals.
Poor Communication
Impro
ve
health
Talking With Patients
BASICS
B A S
patient to talk.
Example
Tellme more about your chest pain (open
question).
Was your pain severe? (closed question)(yes or
no questions)
Empathy ≠ Sympathy
Site
Onset (sudden v.s. gradual)
Character : sharp , dull , burning , stabbing,
crushing
Radiation : local extension , referred
pain
Radiating pain
Referred pain
Associated symptoms
complaint.
Include other parts of history if
Cardiovascular system:
Chest pain on exertion (angina)
Shortness of breath :
-Lying flat (orthopnoea)
- At night (PND)
Palpitations
Pain in legs on walking (claudication)
Lower limb swelling
Respiratory
Shortness of breath
Cough
Wheezing
Sputum production
Blood in sputum (hemoptysis )
Chest pain
GI
Mouth (oral ulcers , dental problems)
Difficulty swallowing (dysphagia)
Painful swallowing (odynophagia)
Nausea & vomiting
Vomiting blood (hematemesis)
Indigestion
Heart burn
abdominal pain
Change in bowel habits
Genitourinary
Pain passing urine (dysuria)
Polyuria (passing large amounts)
Frequency passing urine (at night called
nocturia)
Blood in urine (hematuria)
Incontinence (stress & urge)
For men:
Prostatic symptoms:
Difficulty starting urination (hesitancy)
Poor stream
Terminal dribbling
Straining
Urethral discharge
Erectile dysfunction
Nervous System
Headache
Dizziness
Faints
Fits
Altered sensation
Weakness
Visual & hearing disturbance
Memory & concentration changes
Musculoskeletal
Joint pain , stiffness & swelling
Mobility
falls
Endocrine
Heat or cold intolerance
Sweating
Excessive thirst (polydepsia)
Past History
Past medical history:
Chronic illness
Previous hospital admissions
History of blood transfusions
Past procedures (endoscopies, bronchoscopies)
Past surgical history: (date, hospital, emergent or elective,
complications)
Past gynecological & obstetric history:
Last menstrual period, age of menarch, # of pregnancies &
complications , types of deliveries & complications , menses (regularity ,
length , amount , pain) , OCP s, contraception.
Drug History
Drug & other allergies (food , animal hair ,
pollens).
Ask about prescribed drugs & over the
= 10 ml of pure ethanol.
1 unit of alcohol = ½ pint of beer (4%)
1 glass of wine
1 shot of spirits (40%)
Calculate based on the ethanol
concentration.
E.g., 4% alcohol = 40 ml pure ethanol/
liter= 4 units
Ending
Summarize the findings
Examine the patient
Find a diagnosis or list differential
diagnoses.
Thank You