HABIT 4

SWETA
C H A KR A BA R T I
 Six Paradigms of Human Interaction

WIN/WIN
WIN/LOSE
LOSE/WIN
LOSE/LOSE
WIN
WIN/WIN or NO DEAL
 WIN/WIN

Mutual benefits in all human interactions

All the parties feel good about the decision.
Life as co-operative not a competitive arena.
Paradigm that there is plenty for everybody.
Not your way or my way, better way a higher way(3rd
alternative).
 WIN/LOSE

I get my way, you don’t get yours.

Powerful scripting agency is family,friends.
No recognition is given to intrinsic value, everyone is
extrinsically defined.
Law provides survival not synergy.
Most results you want depends on co-operation
between you and others.
 LOSE/WIN

Worse than win/lose because no standars no

demands.
People seek strength from popularity and
acceptance.
Kit’s permissiveness or indulgence.
They have soo much buried in their feelings.
In short run win/lose will produce more results.
 LOSE/LOSE

When 2 win/lose people get together i.e when 2

determined or stubborn interact.
Philosophy of highly dependent person without
inner direction.
Philosophy of adversarial conflict, the philosophy of
war.
Eg of the divorce of husband and wife.
 WIN

Don’t necessarily wants someone to lose.

Thinks in terms of securing his own ends and leaving
it to others to secure theirs.
 WHICH OPTION IS BEST?

It depends on the situation.

The best choice, depends on reality.
Most situations are a part of interdepent reality.
Eg of the conversation of the author and the
president of a large chain retail store.
 WIN/WIN or NO DEAL

No deal is we can’t find a solution that would benefit

both.
Anything less than win/win in an interdependent
reality is a poor 2nd best that will have impact in the
long-term relationship.
Win/win or no deal provides tremendous emotional
freedom in the family relationship.
It is the most realistic approach at the beginning of a
business relationship.
Freedom in that attitude is incredible.
5 DIMENSIONS OF WIN/WIN
 CHARACTER

 It is the foundation.
 3 character traits
 A) integrity
 B) maturity
 C) abundance mentality
 RELATIONSHIPS

Trust and emotional bank account.

Were focused on issues,not on personalities
propositions.
The place to focus is the circle of influence.
 AGREEMENTS

Desired results identify what is to be done and when.

Guidelines specify the parameters within which
results are to be accomplished.
Resources identify the human, financial,technical,
organisational support.
Accountability sets up the standards of performance.
Consequences specify good and bad.
 WIN/WIN MANAGEMENT TRAINING

Story of author working in consulting project with a

very large bank.
Pilot training program was a win/win method.
Difference between learned controlled instruction
and system controlled instruction.
Shifting the training paradigm has released
unbelievable motivation and creativity.
WIN/WIN PERFORMANCE AGREEMENT

Requires vital paradigm shift

Focus is on result not on methods.
With win/win accountability people evaluate themselves.
Developing win/win performance agreement is the
central activity of management.
4v kinds of consequences-i) financial
ii) psychic
iii) opportunity
iv) responsibility
Eg of his 16 year old daughter.
 SYSTEMS

How the reward system is set up

If you want to achieve the goal and reflect the values
in your mission statement thenn we need to align our
goals.
Must reward based off of aligned interests.
author’s experience in a large corporation.
 PROCESSES

The way to create WIN/WIN solutions.

4 step process-
A) see the problem from other point of view.
B) identify key issues and concerns.
C) Determine what results would constitute a fully
acceptable solution.
D) identifying options to achieve those results.
THANK YOU