MIS APPLICATIONS IN

THE HOTEL INDUSTRY

Prepared by: MARK JOSEPH G. NIPAS, MHTM

 Learning Objectives:

at the end of the session, the students will be able to:

1. Explain further what hospitality industry is;

2. Provide examples of establishments in the in the hospitality industry;
3. Explain how MIS is implemented in hotel industry; and
4. Enumerate and discuss the features of some information system used in
the hotel industry.
 INTRODUCTION
Hotel industry also utilizes MIS to help them manage effectively its day today
operation. With the competition nowadays, the management needs an effective
and efficient system to address the needs of various guests. This chapter will
deal on how the hospitality industry uses MIS as an aid in the management
decisions.
 The Hospitality Industry
The hospitality industry is composed of those establishments responsible for providing guests
with bed and food at a certain cost. Planning for a guest’s stay in this industry would be
challenging as it includes managing accommodations, aggressive pricing and marketing,
forecasting, and implementing reporting controls. A flexible system that provides information in
order to achieve optimal standards is needed. The system that provides information and
feedback to measure financial impact and quality is also important to ensure its success
especially that various hotels are located anywhere so competition becomes complex in all
aspects. As discussed in the introductory chapter of this book, hospitality or lodging industry
can be composed of the following:
1. Hotels
2. Motels
3. Appartels
4. Condotels
5. Inns
The following are common hotel classifications which , in the complexity of its services
offered, needs a complete hotel management system.
1. Airport Hotels – these are hotel located near airports and are conveniently located
to provide any level of service from just a clean room to room service. They may
provide bus or limousine service to the airlines when needed to address guest’s needs.
2. Commercial Hotels – these hotels cater mainly to business clients. They usually
offer room service, coffee-shop, dinning room, cocktail lounge, laundry and valet
service as well as access to computers and fax services.
3. Economy Hotels – as the name suggests, this hotel classification provide a limited
service and are known for clean rooms at low prices, meeting just the basic needs of
travellers.
4. Suite/All-Suite Hotels – these are the hotels which offer spacious layout and design.
Most business people like the setting which provide space to work and entertain
separate from the bedroom. As the name suggests, all rooms are in suite type.
5. Residential Hotel – these are hotels that are often used to be very popular. The
typical residential hotel offers long term accommodations. These are mostly seen in
the business centres and areas where access to main cities can be found.
6. Casino Hotels – these are hotels that are often quite luxurious. Their main purpose
is actually in support of the gambling operation. In the country, casino hotels often
offer top name entertainment and excellent restaurants.
7. Resort Hotel – these are hotels that are planned destination of guests, usually
vacationers. Hotels of this classifications are located at the ocean (for some
countries), near the ocean, or in the mountains away from inner cities. These may
offer any form of entertainment to keep their guests happy and busy.
These types of hotels need to be able to have an improved guest service, efficient
internal operations, and control over financial data integrity. The following are hotels’
tasks that need careful planning and execution, thus, a system is required to fully meet
their guest expectations as well as organization’s goals and objectives:

1. Handling of reservations.
2. Checking of guest in and out.
3. Assigning of rooms.
4. Managing of room inventory.
5. Accommodating the needs of in-house guests.
6. Handling accounting and billing.
 MIS in the Hospitality Industry

MIS application in the hospitality industry is very vital. Without a proper system in all aspects of
its operation, reaching to guest needs, adapting to trends and other changes in the industry,
maximization of profit, and all others will be difficult and is challenging. Consistency might be
overlooked and information needed might not be enough to make decisions. These will then
result to a mismanaged business, which, in the long run, may cause to bankruptcy.
As MIS represents to approach a company takes to gather information used to make business
decisions, this is also the same with the hospitality industry. It needs a system to gather and
disseminate information pertinent to running the organization. Computerized systems shorten
the lead time for information transfer. It allows hotels to send information in near real time
capacity to individuals who need it.
Because hotel administration includes several different responsibilities, MIS can help them
track both financial and operational information at one point, allowing managers to
measure the hotel’s effectiveness and efficiency all the way from the sales and marketing to
room rentals, housekeeping, food service maintenance and facilities management. This
then allows hotel managers to the following important things to consider:

1. Determine how well they sell rooms.

2. Know the profit from each night.
3. Determine the cost of ancillary services.
4. Identify the staff needed to run the company
MIS applications in hotels can then be summarized below:

1. Guest profile
2. Occupancy rate
3. Future projections
4. Monitoring expectations
5. Needs for communications
6. Guest database
 Information Systems Used in the Industry
To mange hotel’s occupancy rate, reservation system, room availability, guest’s records, and
other aspects pertaining to selling of hotel facilities, information system are available for their
use. These systems are available in the market in which a hotel needs to purchase a license to
use them.
1. Gatessoft’s Genesis Hotel PMS
this is a property management system that handles hotel information from reservation,
sales, marketing, housekeeping, and all other permanent information that help
provides easy hotel and guest transactions.
2. Lodging Touch Property Management System
this information system as used by some hotel is divided into various modules. It can
interact with the travel front office, group sales, guest history, account receivable, as well
as travel agencies and yield management. Users can search field such as their name,
address, and confirmation numbers.
3. ParagonAS/400 front Office System
This claims a flexible system that provides information in order to achieve optical standards. It
provides information and feedback to measure financial impact and quality. It helps users
improve their guest service, make their internal operation efficient, as well as provide them
control over their financial data integrity.
It has the following feature where users can benefit from:
a) Reservation
b) Flexible rate configuration and maximum room occupancy resulting to optical return on
rooms
c) Access on room available by type
d) Provision of confirmation letters and pre-printed registration cards
e) With hotel configurable field to capture additional guest information.
f) Available to maintain wait lists
g) With flexible package configuration
4. CLS Software Property Management System
This type of information system can support properties of all sizes from 50 to 1000 rooms. It
has a comprehensive integrated modular system that links together all aspect of the hotel
function which comes in domestic and international versions.

5. Opera Property Management System

Commonly used by hotel operation, this was designed to meet the varied requirements of any size
hotel or hotel chain. It provides users with all the tools they need for doing their day-to-day tasks
easy. It is configurable to each hotel’s specific requirement. It also operates in either single-
property of multi-property mode, with all properties in an enterprise sharing a single database.
This system has the ff. key features:
a) Reservations
b) Rate management
c) Profiles
d) Front desk
e) Back office interface
f) Room management
g) Cashiering
h) Accounts receivable
i) Commissions
j) Reporting
k) Fully configurable
l) Global perspective
It supports multi-currency and multi-language features to meet global operation’s requirements.
a) Hospitality System interfaces
b) OPERA Xpress
QUESTIONS???
1 -5. what are the 5 establishments that composed to Hospitality or lodging
industry.
6. _________________ these are hotel located near airports and are
conveniently located to provide any level of service from just a clean room
to room service.
7. __________________ these hotels cater mainly to business clients. They
usually offer room service, coffee-shop, dinning room, cocktail lounge,
laundry and valet service as well as access to computers and fax services.
8. ____________________ this hotel classification provide a limited
service and are known for clean rooms at low prices, meeting just the basic
needs of travellers.
9. ____________________ these are the hotels which offer spacious layout and
design. Most business people like the setting which provide space to work and
entertain separate from the bedroom. As the name suggests, all rooms are in suite type.
10. ______________________ these are hotels that are often used to be very popular.
The typical residential hotel offers long term accommodations.
11. ______________________ these are hotels that are often quite luxurious. Their
main purpose is actually in support of the gambling operation. In the country, casino
hotels often offer top name entertainment and excellent restaurants.
12. ______________________ these are hotels that are planned destination of guests,
usually vacationers. Hotels of this classifications are located at the ocean (for some
countries), near the ocean, or in the mountains away from inner cities. These may offer
any form of entertainment to keep their guests happy and busy.
MIS applications in hotels can then be summarized:
13. ________________
14. ________________
15. ________________
What are the 5 PM system available in hotel industry?
16. ________________
17. ________________
18. ________________
19. ________________
20. ________________