THE HOTEL PARIS CASE

Course: HRM
Group Members:
• Ahmed
• Rimsha
• Farzana
• Laiba
• Hammas
Introduction
 To use Superior guest service to differentiate the hotel paris properties.
 The HR manager is lisa
 As the per hotel Paris policy lisa must know how to formulate functional
policies and activities that suppose this competitive strategy by eliciting the
required employees behaviors and competencies.
 CFO stand for chief financial officer.
 The strategy of hotel paris is use superior guest service to increase the length
of stay and return rate of guests. To implement this stragtegy, the skilled
employee is the first requirement and to recruit suitable employee, we need
job description. But most jobs descriptions are out date. So, lisa cruz must
develop a job description with the required competencies
Problem Identification
 Only a single senior HR manager of hotel paris, she must need same group of
people to work and select employee associate with the hotel chain.
 Job description (how to write)
 Analysis done but not updated
Question No# 1
 Positive attitude who knows how to deal customers very well with keeping in
mind ‘ customer is always right’ actually not every time lol.
 Must be able to handle multiple priorities without getting flustered and
furstraded.
 Even if they are busy in their work but a guest arrives and ask for hospitality
they must not ignored it anyway like if they have any personal requests.
 Being aware of the nature of others and respond in an appropriate way and
also have knowledge to resolve billing issues.
Question No# 2
Before creating job description for front desk clerk. Its most important to know
how to write a job description.job description summarizes the essential
responsibilities,activities,qualification and skills for a role
For Example:
 Job title • Hotel paris front desk clerk
• Friendly individual , customer service
 Job summary experience
 Responsibilities and duties • Answer the phone and guest needs
information about every empty space and
 Qualification and key skills room in hotel or same in equipments.
 Experience • Not much higher
• 4 to 5 years
 Salary • Attractive as work
Conclusion
 The job description must be updated time to time after changing the culture
of their work environment.
 HR manager must fit the right employee to the right place to enhance the
competencies through out all the hotel branches.
 They should also post rule and regulations.
THANK YOU