Innovative business communications

for multi-site organizations and large offices

OmniPCX Enterprise R12 Customer Presentation
Date

Insert co-brand company

logo here on master – delete 1
box
 Business communications: challenges

70% 94% 50%

of world's workforce of new customers whose calls of respondents intend to make an

will be mobile by 2020(1) were unanswered, would find acquisition over the next
an alternative business to contact(2) three years(3)

Innovate and grow Build Expand the business

with mobile workforce Solid Customer relationship smoothly and keep costs
and connected locations by involving all employees under control

(1) IDC Mobile worker forecast

(2) source information cited from uk-telecoms.com
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(3) MAZARS - Business Without Borders: International Growth At Mid-cap Companies
 Alcatel-Lucent Enterprise value proposition
OmniPCX Enterprise Communication Server 12

Innovative – Convenient – Expert Intuitive – Personalized – Focused Cost-effective - Resilient – Connected

Business communications Customer welcome and greeting Multi-site communications

Innovate and grow Build Expand the business smoothly

with mobile workforce Solid Customer relationship and keep costs under control
and connected locations by involving all employees

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Innovate and grow
with mobile workforce
and connected locations

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Business Communications by Alcatel-Lucent Enterprise

Innovative Convenient Expert

 On all devices  Call by name keyboard  Great user experience with easy-to-use menus
 With smartphones  Easy-to-read screens  Easy multi-line and group call management
 “Premium” audio quality  Gigabit Ethernet PC port on all desk phones

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 Bluetooth handset
Business comms in action With the BT handset employees can move
Deskphone for managers away from thier desk for private
conversations
One number service(option)
Mobile and Professional phones ring Integrated keyboard
simultaneously. Calls can be transferred Search and call has never been so fast and
seamlessly from one device to the other. easy to use. Single directory for all sites.

Mobile handsets
DECT Handset Touch / Backlit screen, adjustable
All phone features available for on site A large screen or touch screen makes call
mobility available on all sites. Long talking- handling easier. Name presentation, see
time. Hands-free with earset. who is calling.

DeskPhone for employees

Compact DeskPhone
Desksharing (option)
Compact model
Perfect, for employees traveling a lot.
All phone features made available on a Optimize utilization of space for shared
compact model, perfect for small desks. offices.

Huddle rooms, or dedicated desk

Intensive use
Additional key modules (option) Loud speaker mode directly on the phone
Perfect to handle effectively an important or via the conference module.
call volume. Great audio comfort for extended
conference calls or when several
participants are involved.

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Fast business response at the desk: Connect to the Rainbow Cloud!

ALE Rainbow Cloud

Innovative
 Directory search with instant click to
chat and call from PC/MAC app
 Instant screen sharing or video for
fast decision making
Convenient
 Use desk phone high quality audio
 Call notification pop-up on screen
 Free Rainbow app for all
(Essential plan)
CS
Communication Server
Expert
 See if contact is already on the phone
 Zero lost call with call history
 Multi-line call management from
the Rainbow PC/MAC app (option)

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Fast business response anywhere: Connect to the Rainbow Cloud!

ALE Rainbow Cloud

Your community

Innovative
 Search directory, call and chat
from anywhere
 Chat with colleagues and business
contacts
 Invite all business contacts
Convenient
 For smartphone or computer
 See on-the-phone status from back-
office teams when off-site
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CS
Expert Your company
 Groups for persistent chat
with business community
 Chat, see presence of colleagues using other
OmniPCX Enterprise, OXO Connect systems
 Business Communications by Alcatel-Lucent Enterprise
Outstanding communication experience for all
Tech. staff, Information workers, Sales staff, Managers

Rainbow Workplace
Phone-less desks
Lobby Information workers Agents Sales staff, Team leaders, Managers Executives, Meeting rooms
Temporary workers

IP Desktop Softphone 8001/G 8018 8028s 8038 8058s 8068s 8078s 8088

Assistants, Technical staff, Retail staff, Nurses Industry Sales staff

IP Desktop Softphone 8212 8232 8242 8118 8128 8262 8262Ex Any Mobile
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Build strong customer relationship
by involving all employees

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Build strong customer relationship by involving all employees
Internal or Calls
external customers
Attendants
Automated
Attendants
Personalized Intuitive
Attendant application: Voice guides and
personalized, human interactive voice response:
welcome greeting , on-hold and
annoucements voice guides
that match the brand
Experts, Agents
Office workers
Expert Focused
Voicemail: all customer Welcome agents: incoming calls are routed
calls will get answered accordingly to dedicated strategies.
Hunting groups Stastistics are there to monitor performance
Text Messaging anywhere (and incentives…)
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Real-time customer relationship in action
Attendants
Attendant application
The attendant sees whether employees in
remote sites are on the phone: more calls get
an answer with centralized greeting
Main Site
Automated attendant
Automated attendant
Voice guides are up-to-date as an assistant
has just to press a key on desk phone to
record a new guide. No IT skills required.
Sales office
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Employees
Voicemail
Fast voicemail consultation with
contextual menus.
Group response
Calls are load balanced among team
members. Calls can be picked up by
Customer service
pressing a key.
Branch
Call history anywhere
See missed calls when off-site or outside
business hours.
Agents Agent features in context menus
Fast on-boading for agents: context menus
on desk phone provide agent features. No
immediate need for agent feature
integration in desktop application.
Branch Supervisor application
Easy access to real-time performance and
reports from within a visual interface.
Change the routing strategy in a few clicks
Expand the business smoothly
and keep costs under control

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Smooth evolution: Multiple Sites = One Company

Cost-effective multi-site communications

 Free communications across sites Public
 One communication server: one user experience for all network

Branch
Main Site Office

CS Enterprise
network
0€

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Smooth evolution: Multiple Sites = One Company

Cost-effective multi-site communications

 Free communications across sites Public
 One communication server: one user experience for all network

Resilient multi-site communications

 Redundant communication servers – zero extra operation cost Branch
Main Site Office

CS PCS
CS Enterprise
network
0€

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Smooth evolution: Multiple Sites = One Company

Cost-effective multi-site communications

 Free communications across sites Public
 One communication server: one user experience for all network

Resilient multi-site communications

 Redundant communication servers – zero extra operation cost Branch
Main Site Office
 Secured by Thales Group – wordwide security leader

CS Enterprise
SSM network
0€

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Smooth evolution: Multiple Sites = One Company

Cost-effective multi-site communications

 Free communications across sites Public
 One communication server: one user experience for all network

Resilient multi-site communications

 Redundant communication servers – zero extra operation cost Branch
Main Site Office
 Secured by Thales Group – wordwide security leader

CS Enterprise
Connected scalable communications network

 Scalable Comm. Server + Hybrid IP/TDM = Add new sites easily

 Innovation from the Cloud: built-in connectivity!

New site

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Smooth evolutions in action…
Rainbow app for instant directory and click to
call
The Rainbow application offers a unified
Centralized public access directory across all sites with easy click to call
from a computer using ones desk phone.
All sites can use the same public access to ease
monitoring of subscriptions and get better rates.

DECT roaming
Local public access
BranchUsers can visit sites with a cordless DECT
Some sites may maintainMain
local Site
public access for
Office and be supported by the local DECT network
improved safety in case of failure of the
of all sites.
enterprise IP network.

Enterprise
Choice of the CS Platform network
Dedicated optimized hardware, preinstalled
Employees from several sites work as one team.
appliance or virtual machine: the CS fits the
infrastructure requirements of all companies A single communication server for all sites: hunting group calls,
call supervision, customer welcome center can take place across
several sites. Offers business continuity when some employees
are off by dispatching the tasks to other employees.
Centralized management of user accounts
New site
The 8770 NMS offers a visual interface for Identification of internal calls
creating and modifying user accounts. There’s
A single server serves all sites: employees
also a Microsoft AD Connector that automates
see who's calling.
these operations.

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Multi-site Business Communications by Alcatel-Lucent Enterprise
Hybrid TDM/IP/CLOUD
Hybrid Cloud
Connectivity

COMMUNICATION SOFTWARE PLATFORM OPTIONS: IP – All-In-One – DataCenter - Cloud

IP Dedicated server All-in-one E-in-one server Datacenter Appliance server
MAIN SITE

CS
Controller

CS CS 8770
Rack 1 Rack 3
PSTN
Full IP telephony Autonomous site up to 350 Single platform UC, Tel, Mngt Cloud solution
Redundant server IP/Digital users Virtual machines deployment

Company network

REMOTE SITES OPTIONS

Full-IP Digital / IP High digital density
Rack 3
Rack 3
phones and gateways

Rack 1
REMOTE SITES
Centrally managed

Rack 3 expansion
Local redundant server Media services & conferencing
Media services & conferencing Remote site digital connectivity Rack 3 expansion
for public access and phones

High digital density (DECT, Phones,

PSTN
Public accesses) with expansion racks

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The Alcatel-Lucent Enterprise
Differentiators

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 More than 800,000 customers trust
Alcatel-Lucent Enterprise Business Communications

And 2900 Business Partners

Single site Multi-site Critical Large Cloud A Global Company

A sample of OmniPCX Enterprise public references. See full list on ALE web site

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Take aways: OmniPCX Enterprise Business Communications

Innovative
Mobile and Borderless Collaboration
Hybrid Cloud apps
CS

Expert
Business Communications
and Customer Interactions

Reliable
Technology For XL/Critical Accounts
Made Available To All

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BUYING GUIDE
SUPPORT SLIDES

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 ALE desk phones at a glance: how to choose

8088 8078s 8068s 8058s 8038 (IP) 8028s (IP) 8018 8001/8001G
8039 (Digital) 8029 (Digital)
Smart DeskPhone Premium DeskPhone Premium DeskPhone Premium DeskPhone Premium DeskPhone Premium DeskPhone DeskPhone DeskPhone

Usage Huddle video Executives Managers Managers Agents, Information Information Affordable PC
rooms Huddle rooms Attendants Hot-desking Information workers, workers, companion, Lobby,
Hot-desking workers, Hot-desking PC companion, Corridor
Hot-desking Lobby, hotel
room

Differentiating One tap video 5” touch-screen Large color screen Large color screen Backlit large Backlit screen, Compact format, 5-lines screen
experience escalation, alpha keyboard alpha keyboard alpha keyboard screen alpha keyboard backlit screen, Hold, transfer,
7’’ touch-screen, Bluetooth handset Bluetooth handset 4 digital dial keys alpha keyboard 4 fast dial keys 4 fast dial keys conference and
Bluetooth handset redial keys

Business SIP OmniPCX OmniPCX OmniPCX OmniPCX OmniPCX OmniPCX SIP

Communications Telephony Telephony Telephony Telephony Telephony Telephony

Audio HD      (IP)  (IP) 

PC Port Gigabit Ethernet Gigabit Ethernet Gigabit Ethernet Gigabit Ethernet Gigabit Ethernet Gigabit Ethernet Gigabit Ethernet Fast/Gigabit
Ethernet

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ALE mobile phones at a glance: how to choose

Information workers, Sales force, execs,

Assistants, retail staff, nurses Industry contractors remote workers
8212 8232 8242 8118 8128 8262 8262EX IP Desktop Any mobile Rainbow
Softphone (remote Smartphone, PC, MAC
DECT DECT DECT WLAN WLAN DECT DECT Smartphone extension)

Usage On-site On-site On-site On-site On-site Industry ATEX On-site Everywhere Everywhere

Long talk time       

Instant messaging,

presence

Enterprise directory Local         

Multiline features         

Visual screening, call       

delegation

One touch call shift        

Alarm key   

Bluetooth headset   
connectivity

Isolated Worker Protection  

Push-to-talk 25 
ALE softphones at a glance: how to choose

IP Desktop Softphone Rainbow Essential

Usage Phone-less desks – Temporary workers Executives

Agents Managers
Information workers Information workers

Chat, presence, group chat 

Unified
Communications P2P video, screen sharing 

Desk phone companion Twinset 

Expert Directory search and call  

Business OmniPCX Agent features 
Comms
OmniPCX Telephony 

VoIP  *

* With Rainbow users

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