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Jan-Anne Ocampo
For Human Behavior in an Organization
Viewpoint:
Allison Clark, EA to the Commissioner of Client Services
Strengths
all clerical support staff
• Has competent staff members: Wilma and
Joan
Advantages
Allison would be able to get to know the team better
She would be able to understand the reasons for Lenora’s actions
Lenora will be able to communicate who she is and her plans
Disadvantages
Might take a few moments of work hours
Tracking of progress in each session
ACA 2: transfer Lenora to a
different department
Advantages
Allison can get rid of her main problem: inefficient team member
Wilma and Joan won’t have a negative impression in the work environment
Disadvantages
Workload might be more for the remaining team members
Lenora might not change and the team she transfers to might experience the problem
ACA 3: increase Lenora’s salary
Advantages
Lenora might start to feel that she can take on more workload as she is paid enough to do so
She would start to feel motivated
Disadvantages
Wilma and Joan might raise an increase
Increase in labor cost
Decision matrix
ACA 1: create one-on-one sessions with the team as a part of career development is the
most effective course of action because this will definitely help Allison get to know who is
she dealing with. Who really is Wilma, Joan and Lenora as people and as workmates.
This will help her also get to experience a different side of supervisory role. Supervising
people is not just looking at what they do and how they do it but it’s also getting to know
who they are and understand their needs.
Creating one-on-one sessions should be the key to a harmonious supervisor-staff
relationship. This will definitely be a way to create career development plans that best fits
each and every member of the team.
Action plan
Coordinate plans with training team Wilma, Joan and Lenora Weekly
Measure changes Allison Weekly
Questions?
Thank you!