Creating Revenue for Next Generation

Business
Gary Liew
Technical Marketing Manager
 Agenda

 Portal Software Overview

 Trends in the service based market
 Requirements for “New” Business Infrastructure
 What’s Infranet ?
 Solution Sets
 Summary
Brief Introduction of Portal Software
Portal Software
Portal sells software that links services,
customers and revenues for Internet and
emerging next-generation communication services.

Customers

Services Revenues
Trends in the service based market

 Complex and dynamic business models

 New Biz Models = new settlement models.
 Multi-service service providers
 Branded services ("virtual ISPs")
 “Pay for what you use” mentality – ie Usage based
 Exponential growth
 Competing in real-time
Requirements for the “New”
Business Infrastructure

 Business orientated CCBS platform – ie, your Products &

Services drives the business, you’ll need a multi-service,
reliable, scalable and open platform to support it!
 Comprehensive real-time capabilities – especially the
management of pre-paid products & services. Eliminates
Fraud.
 Rating – speed & product catalog
 Full support for rapidly emerging market opportunities,
especially branded services & wholesale in the value
chain.
 Complete flexibility in pricing, rating, billing, settlement
and customer management
 Multiple-Service Business Platform

Circuit Calling Wireless Private International Interconnect

Switched Cards Voice Lines Long Distance Billing
Services

Long Toll Free AIN

Local Distance VoDSL

Business /
Consumer Web Application
VPN B2B IDC Hosting
Services Hosting

Online VoIP Online Unified

VOD Content Messaging
Gaming
Access
Services
Basic Leased Fixed Wireless
Dial-Up MAN xDSL Roaming Line Wireless Internet
Object
APIs
Infranet Platform
 Multiple-Service Business Platform

3G Digital Streaming Virtual Home Contextual

E-mail Commerce
Services Photography Music Environment

Packet Video on Personalized Electronic Video

Voice Demand Content Media Messaging

2G Value- Voice Ringtones & Number

Roaming M-commerce
Added Portal Icons Portability
Services
Switched Gaming & Location Instant
Horoscopes Services Text Alerts
Voice Messaging
Access
Services PSTN GSM SMS CDMA GPRS EDGE UMTS

Object
APIs
Infranet Platform
What’s Infranet™?
Integrated, Real-Time
Service Management

Account Creation and

Service Provisioning

Reporting Authentication and

Authorization

Customer Activity
Management Tracking

Billing Rating /
and A/R Pricing
 Account Creation and Service
Provisioning
 Real-time account creation and data
validation
– Web based customer self registration
Account Creation and – CSR GUI registration
Service Provisioning – Registration software CD’s
Authentication – 3rd party application interface via APIs
Reporting
and  Self registration and data collection in
Authorization 24X7 (WebKit)
 CSR registration (Admin Tool)
Customer Activity  Automatic service provisioning &
Management Tracking
Credit Authorisation
– Web Server
– Email
– LDAP
Billing Rating / – credit card authorisation
and A/R Pricing
 Allows account definition by brand
(eg, by Business type, Geography)
 Authentication and Authorization
 Real-time account and/or
transaction validation

Account Creation and  Real-time credit enforcement

Service Provisioning  Customized policies (business
Authentication and rules) to meet business needs
Reporting
Authorization  Integrated network
authentication applications
– Radius manager
– Cisco Service Selection
Customer Activity Gateway
Management Tracking – Active Directory (LDAP)
– GALs for VoIP
 Fraud Prevention
Billing Rating /
and A/R Pricing  Custom policies
 Activity Tracking
 Complete audit trail
 Activity tracking
– Real-time tracking & posting of
Account Creation and transaction activity
Service Provisioning – Accurate, real-time view of
account info & balances etc
Reporting Authentication and
Authorization  GUI tool to map usage records to
event objects
 Supports un-rated and pre-rated
record upload (UEL)
Customer Activity
Management Tracking  Integrated with network mediation
applications
– HP-SIU
Billing Rating / – Cisco Netflow
and A/R Pricing – Narus
– Xacct
– Applied Protocol Engines
– Nokia Charging Centre
 Rating
 Real-time rating
– Real-Time rating of any
tracked event
Account Creation and – Supports for multi monetary
and non-monetary resources
Service Provisioning
– Supports tiered pricing, usage,
Authentication and volume pricing, time/day,
Reporting packaging, price
Authorization
customization, one-time,
recurring, advanced and in
arrears

Customer Activity  Graphical Pricing tool

Management Tracking – Products, Deals, Plans and
Plans List concept definition
– Rates, discounts, credit limits
defined via GUI based
Billing Rating /
application
and A/R Pricing
 Real-time volume tiering /
discounting
 Unlimited Price Plans & discounts
 Billing and A/R
 Configurable billing cycles
– Multiple billing cycles - up to
Account Creation and 28 per month
Service Provisioning – Supports multiple billing
models : Wholesale, Retail,
Authentication and Hierarchical, Split
Reporting – Supports charging in
Authorization
advanced and in arrears
 Supports Credit Cards, Invoice,
email, HTML, XML, On-Demand
Customer Activity real-time, EFT
Management Tracking
 Earned/Unearned Revenue support
 Ability to view A/R and make real-
Billing Rating / time adjustments
and A/R Pricing
 Customer Management

 CSR or Customer self-care access to

real-time information
Account Creation and
Service Provisioning – Customizable web-based
application
Reporting Authentication – View account and modify account
and data
Authorization – HTML and Java server pages
– Fully functional and extensible GUI
application
Customer Activity – Fully customizable Java-based
Management Tracking Customer Center
 Hierarchy support with unlimited levels

Billing Rating /
and A/R Pricing
 Reporting

 Comprehensive enterprise-wide
Decision Support :
Account Creation and – Operational reports
Service Provisioning – Financial reports
– Marketing reports
Reporting Authentication and – Sales reports
Authorization – .....
 Full set of customizable standard
reports

Activity  Fully documented DB schema

Customer
Management Tracking  Complete support for new report
development thru Seagate Info -
Crystal Reports (bundled with
Infranet)
Billing Rating /
 Web access to report viewer and
and A/R Pricing
requestor
What is a Solution Set

 Group of complementary best-of-breed products,

selected, integrated and tested by Infranet & NEPs
 To solve a complete set of business and operational
requirements for specific line of business
 Infranet provides the Business Infrastructure behind a
large and growing list of solution sets
Evolving Market Requirements
Phase 1: Custom Solutions Phase 2: Product Implementations

BUILD BUY
end-to-end functionality products for each function

BUILD BUILD
integration between modules integration between products

Pros: Pros:
• built to order • faster to implement
• best-of-breed functionality
Cons: • easier to change
• slow to implement
• high cost Cons:
• hard to change • integration long & costly
Evolving Market Requirements
Phase 3: Solution Sets

The Internet services industry

BUY is undergoing a shift
products for each function
towards the implementation of
BUY complete, pre-assembled, pre-
integration framework integrated, pre-tested, end-to-
end solution sets

Pros:
• best-of-breed functionality
• fastest to implement
• easy to change
• high leverage for
product-based platforms
Rapid Service Roll-Out Using Solution Sets

Solution sets : 20+

Solution Centers : 26+
Dallas, Denver, London, Madrid, Munich, Paris,
Redmond, Rotterdam, Silicon Valley, Singapore, etc.

eCom- Vertical
Wireless Fixed Digital Markets
ASP DSL Cable ICP merce
Internet Wireless Content

HP HP
Alcatel CGE&Y
Microsoft CGE&Y Alcatel Solution
CGE&Y KPMG HP US
Nortel Motorola CGE&Y Andersen
Set
KPMG Marconi Sun Interactive Designers
PwC SUN PwC Consulting
Microsoft PwC
IBM Oracle
PwC
Microsoft
Infranet
Object
APIs
Infranet Platform
Solution Set target markets and services

 Broadband Mobile Wireless (2.5 & 3G)

 xDSL / Cable Broadband / MAN
 ASP / IDC / Content
 VoIP
 VPN
 ....
 ....
The results .... Customers! (selected AsiaPac)

 China / HK
 Asia-Wide – Jitong
– UUNET International – Shanghai Online
– PSInet Asia – XinJiang & LiaoNing PTT
– Asia Online – Chongqing PTT
– Pacific Convergence Corp.
 Australia
– Telstra  Taiwan
– OzEmail – Hoshin Gigamedia
– Fujitsu – FET
– James Cook University – Wherever.Net
 Japan  South Korea
– NTT PC, NTT OCN, NTT Labs – SuperNet
– NTT Satellite Comm. – Korean Telecom
– Fujitsu  South Asia
– SkyWave – Infocom/PLDT, Philippines
– Sony – Telekom Malaysia
– VSNL, India
– CyberNet, Pakistan
Summary
 Summary
 Select a Customer Care & Billing solution that meets your
business platform needs! Ie, Multiple-Service based, reliable,
scalable and open.-
 Fast time to market with new products & services
 No limits to products & services, business policies, pricing plans,
subscriber growth
 Localisation support? (Eg, Chinese, Korean, Japanese
languages)
 Support for products & services charging principles being value
based instead of flat-fee
 Proven Integration with existing circuit switched billing system
 Choose with systems with proven success worldwide
 Finally ... Being able to eat & sleep well!