EMOTIONAL

INTELLIGENCE
What is Emotional Intelligence?
■ Emotional intelligence (EQ) is the ability to identify, use,
understand, and manage emotions in positive ways to relieve
stress, communicate effectively, empathize with others, overcome
challenges, and defuse conflict. Emotional intelligence impacts
many different aspects of your daily life, such as the way you
behave and the way you interact with others.
■ If you have a high emotional intelligence you are able to recognize
your own emotional state and the emotional states of others and
engage with people in a way that draws them to you. You can use
this understanding of emotions to relate better to other people,
form healthier relationships, achieve greater success at work, and
lead a more fulfilling life.
WHY IS EMOTIONAL INTELLIGENCE IMPORTANT ?
■ It‘s not the smartest people that are most successful in life. There are many
people who are academically brilliant and yet are socially unsuccessful at work
or in their personal life. Intellectual intelligence or IQ isn‘t enough to be
successful in life. IQ can help you get into college but it‘s EQ that will help you
manage the stress and emotions of sitting your final exams.

■ Emotional intelligence affects:

■ Your performance at work : Emotional intelligence can help you navigate the
social complexities of the workplace, lead and motivate others, and excel in
your career. In fact, when it comes to selecting job candidates, many companies
now view emotional intelligence as being as important as technical ability and
require EQ testing before hiring.
■ Your physical health : If you‘re unable to manage your stress levels, it can lead
to serious health problems. Uncontrolled stress can raise blood pressure,
suppress the immune system, increase the risk of heart attack and speed up
the aging process.
■ Your mental health : Uncontrolled stress can also impact
your mental health, making you vulnerable to anxiety and
depression. If you are unable to understand and manage
your emotions, you‘ll also be open to mood swings, also
leaving you feeling lonely and isolated.
■ Your relationships : By understanding your emotions and
how to control them, you‘re better able to express how
you feel and understand how others are feeling. This
allows you to communicate more effectively and building
stronger relationships, both at work and in your personal
life.
 CASE:
■ Mukul was a hard working policeman. He married a beautiful girl from his
village. Both of them stayed in a house at police quarters.
■ Mukul’s boss, Sub-Inspector Sandeep was an arrogant and flirtatious
officer. He did not treat his subordinates well. He had an eye on Mukul’s
wife ever since he first saw her on the day of Mukul’s wedding. His house
was in the neighbourhood of Mukul’s. Unlike other superior officers,
Sandeep often invited Mukul to visit his home with his wife for dinner and
to other get together parties. Mukul had noticed that Sandeep was trying
to get closer to his wife by making jokes and giving unsolicited advises.
■ Sandeep denied Mukul any holidays. Mukul was tired of asking for leave so
many times and had even mildly protested once. Sandeep wanted Mukul
and his wife to stay at the quarters all the time.
■ Once Mukul wanted a fifteen days of leave to arrange and look after
his only sister’s wedding. He had to go to his native with his family for
fifteen days. Mukul officially kept asking for leave two months well
before the wedding date itself. But as expected Sandeep kept refusing
him any leave. Just before the scheduled day Mukul had to leave for
his native, he once again finally asked Sandeep to grant him leave.
Sandeep said that he would grant him leave provided he went alone to
the marriage leaving behind his wife in the quarters.
■ Mukul, agitated, took his loaded rifle and shot the inspector dead. He
then surrendered to the police.
■ Emotional intelligence is must for police officers to work in a stressful
and provocative environment.
■ Explain how would have been Mukul and Sandeep’s behaviour if they
had possessed high emotional intelligence?
SOLUTION:
■ Sandeep’s attitude towards Mukul’s wife shows lack of respect he holds
for his juniors and also women. Had Sandeep shown high EQ, he would
not have interfered in Mukul’s personal life and maintain the dignity of
the post he holds.
■ He should immediately grant the leave asked by Mukul instead of
harassing him. Sandeep should have strived to maintain
professionalism in his conduct and displayed concern and empathy for
his juniors.

■ Mukul shot his senior to vent out the frustration that he was piling up in
his mind since long. He had all the time avoided finding a proper
solution to his problem. Since Mukul had noticed Sandeep’s behaviour,
he should have talked to his wife and advised her to maintain safe
distance from Sandeep.
■ Since Sandeep was not granting him leave, Mukul should have
shown presence of mind and should have sent his wife to his
native in advance to help the family in preparations.

■ Mukul should demand a written reason for rejecting his leave

and then forward the same to higher authorities, and request
them to grant him leave.

■ Mukul should have taken a pragmatic attitude to solve his

problem instead of letting his problems escalate day by day.
THANK YOU.

SHIKHAR ANAND
BBA /3rd Sem /M
Roll-06017001718