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1. Customer service in a restaurant
Client benefit is equivalent amounts of correspondence and authentic
thoughtfulness regarding your diners. At the point when visitors visit
your eatery, you need them to feel welcome. When you treat them
with consideration and regard while giving a magnificent supper,
they'll return to your eatery over and over.
Qualities required for excellent/superior customer
• We have to treat our client well as they are our meat and potatoes, they are
the purpose behind employment, due to clients this industry exist.
• We ought to dependably anticipate give a Superior Customer Service. By
giving administrations in a way which enchants the client is great client
• Clients dependably anticipate from us, to be an audience to them,
comprehend their necessities or issues, recognize their issues, give
arrangements, give exact and precise data, act rapidly and demonstrate a
minding mentality, give benefit a grin.
• Likewise you need to keep dependably an uplifting demeanor and be excited,
a terrible state of mind or an awful day of a client could be dealt with by right
Skills of handling difficult or angry customers

• Apologize:- A conciliatory sentiment makes the irate client feel heard and
comprehended. It defuses outrage and permits to build up trust. For example
"Sir give me a minute whatever is happened I will amend it and will hit you

• Discretion and Empathy: - Use cautiously worded sentences and expressions

to murder the annoyance fermenting in them like "Getting to the base of this
issues is as much as critical to me all things considered to you" or "I am sad"
to hear that.

• Acknowledge: - Show the gratefulness for the criticism. Thank the client for
his understanding. Welcome client grievances.
2. Etiquettes of telephone handling
Telephone utilities: -

•Telephone utility is critical for powerful correspondence for both the inn and the visitor.

•Keep in mind the guest has a reason and a requirement for the call.

•Keep in mind that the individual can't see you and just can tune in to your voice.

•Now and then verbal correspondence can be misheard.

•You are the principal purpose of contact for the guest and you speak to the inn.
Golden rules for telephone handling: -
• Get composed (Always keep the pencil and paper prepared to take
• Answer all call graciously (ought to dependably reply inside 3 rings)
• Continuously answer charmingly with welcome (as per the time)
• Distinguish the foundation (notice the name of the association)
• Distinguish your area of expertise (front office/housekeeping, and so
• Distinguish yourself (your name)
• Request guest's personality
• Request the motivation behind the call
• Use voice tweak and tone ought to be inviting and supportive, happy
and concerned.
• Be brief yet not surged, listen mindfully.
 Do's of phone dealing with
• Acclimate yourself with the highlights of the framework
• Utilize great phone procedures
• Use inn strategy when managing an outside call

 Don'ts of phone taking care of

• Try not to think about phone as a toy
• Try not to exchange the call just to dispose of the guest
• Bear in mind the guest can end up fretful on the off chance that
you don't go to him appropriately.
3. How does an introvert fit into corporate
All identity types must be regarded.

What is an Introvert?

An Introvert is somebody who gets depleted by mingling and revives by

being distant from everyone else except there's quite a lot more to self
preoccupation than that. Everybody is brought into the world with an
intrinsic personality – a way that you gain vitality and want to cooperate
with the world. Contemplations and Extroversions are personalities.
Regardless of whether you are a contemplative person or outgoing
individual is to a great extent controlled by your qualities – which means
you were most likely brought into the world that way.
Characteristics of Introvert
"Try not to consider introspection something that should be restored"

Qualities :-

•Attracted to inward world

•Like to work unobtrusively and alone
•Have high fixation and perception control
•Listen more than talking
•Thoroughly consider before talking
•Now and then progressively expressive recorded as a hard copy
How to fit in?
• At times reach out
• You don’t have to chit-chat generally but participate in
• You have to convey the message that you are aligned to the
• This way when you open your mouth people will really
• Prepare for meetings in advance – key points, questions
• Stand up to the talkers – raise your hand, signal
continuance, show time.
4. Organizational Development – An Introduction
Organizational development concerns system wide planned change,
uses behavioral science knowledge, targets human and social
process of organizations, and intends to build the capacity to adapt
and renew organizations.

What is Organizational Development ?

• The “O” is about organizations (systems) of all kinds, the units
throughout society that are human organization existing to
accomplish some purpose.
• The “D” is about change & improvement growing towards
something, getting better at one’s mission, improving how work
gets done & people live their lives.
When OD?

OD is an all time process theoretically, but in practice it is found to

have significance under the following scenarios : (to identify a few)
a) Mergers & acquisitions
b) Introduction of new product or technology
c) New heads of the organization
d) New work culture etc.
In short, whenever there is or a like hood of a collective impact on a
existing situation, it is a signal for OD initiation.
5. Cleaning a science
• The word “cleaning” means different things to different people
and different organisations. We have identified the need for
aesthetic clean, hygienic, pleasing both internal and external
surroundings that provide a healthy and effective working
• Basically – Cleaning is a science means removal of dust, dirt, or
other types of soil from a surface by using the right cleaning
agents, materials/tools using the appropriate method resulting
in a clean and hygienic surface.
Role of cleaning in Facility management services
Cleaning services have become one of the most integral part in the
facility management.
• Improves employee morale and productivity
• Effective cleaning Is basic part of accidents and the fire
• Reducing disposal cost
• Reduced operation and handling time

• Saving costs by protecting and extending the life of your assets by

improving preventive maintenance.
The standard measurement and evaluation of cleaning services is
done on the different types of documents, checklists, various reports
that are required to be maintained and are mandatory. These
ascertain performance of the cleaning company.
 Checklists – Daily, Weekly, monthly, etc.
 Snag reports for preventive measures.
 Equipment checklist – cleaning and preventive maintenance
 Administrative documents related to staff and as per labour law
 Lost and found record
 Toiletries consumption record
Green cleaning concept
A green cleaning services is one that uses eco-friendly products
that are safe for your staff, their employees and the
environment as a whole.

Common Misconceptions:
 Green products are more expensive
 Green products are not much effective
 Green cleaning is too complicated

In Reality:
 Green products are competitively priced/cost neutral
 Green products can be more effective and have higher ROI
 A good programme is easy to monitor, train and maintain
Impact of green cleaning
 Reduces environmental and health
 Reduces absenteeism and
associated health care costs
 Reduces liability, legal costs and
 Reduces regularity and inspection
 Reduces overall costs over long term
Benefits of outsourcing cleaning services
 Peace of Mind: - routine job being taken care of, can concentrate
on other important tasks
 Saves cost and time: - another employee does not need to be hired
to do the cleaning because the professional service is taking care
of it already
 Healthier environment: - professional janitorial workers are trained
in proper sanitation practices and will keep the office clean germ
 Good first impression: - last but not least, a clean office means a
good first impression to visitors. You want to create an orderly
space that people feel invited into.
Inspirational Success Stories of Dignitaries
1. Mr. Neelesh Talathi – CFO at Pepperfry.com.
About CFO :
•Neelesh Talathi is a CA degree holder with 20 years of experience.
•He has started his journey as 15 months management trainee in
Uniliver ltd.
•Worked in two companies HUL and Vedanta.

•In HUL the major job responsibility was related to operations where he
was able to learn factors related to pricing of laundry product.
•Ex. Crude oil price act as important component in laundry product as it
is used as raw material.
• During Egypt tour made him realize about different need in different
nation such as need of toothpaste is more in Europe than in India.
• Before leaving HUL was a part of Boards of HUL totaling experience of
18 years.
• After HUL joined the Vedanta as CFO.
• His leadership skill was seen from first job itself as a CA where he
used to lead the team of 40 people. Met each team individually to
create personal touch and understand the strength of each member.
• Major struggle in start up as per him is finance where each and every
step has to be measured under limited budget.
• Next target of Pepperfry.com which he has set is to list it in stock
market through IPO in 2 years.
How to prepare for interview as per CFO
Canditate preparing for interview in finance or any field should this things
in mind
• Make short CV with proper graphical representation and timelines of
career. It is the first impression which is very important to be taken care of.
• Dress formally and shoes should be clean as it represents your behavior to
do things at micro level.
• Know your job profile in company thoroughly.
• Must have skills as graduation and post gradution is done by many but
skilled already learned and master is less.
• To select any employee in start up the major thing he looks is curosity and
learning attitude.
• There is no assestment process in Pepperfry.com
• He selects only if he is genuinely interested with proper skill set and
culture fitment.
Ecommerce Industry.
• The marketplace is worth $ 25 billion in current scenario and is expected
to become $200 billion industry.
• The CAGR growth is 80% in four year of Pepperfry.com
Strength- 1. New experience for customer in terms services.
2. Transparency.
3. Convience.
Weakness- 1. Infrastructure within the organization and industry.
2. Country of trader make it very difficult for customers to
directly reach the manufactures or e-commerce industry
• Manpower challenges are most common issues faced by the start up as it
usually seen shifting of employees for money. Even the most difficult part
is to retain the employee in company by matching or accepting certain
Who is Neelesh ?
Questions related to personal life of Neelesh as a person.
• First thing after entering office is music.
• Things he likes the most about the job is to interact with people of
different department and area of business.
• Things he least likes are to make important decision related to employees.
• Strength – Fighter
• Weakness – Impatient
• One thing left to do is social service.
• At age of 18 – 25 Neelesh was care free and ambitious.
• At age of 30 Neelesh is action oriented and self aware.
Message to youth – Enjoy college life and make friends as they
help you to grow and prosper.
2. Harikrishnan Pillai – Founder of The Small Big Ideas
About Mr Pillai

• Alumni of Weschool 2006-08 marketing batch.

• First job after Post gradution was in ZEE as a brand manager.
• Has also worked with the Reliance Broadcast during the early stages of the
companies new plan.
• Job in ZEE in an entry level made him understand many department in a
company and learned many things related to launching of channel and
distribution channel.
• Reason to start up was a gap he felt between the understanding of digital
marketing and traditional marketing.
• Challege which is mostly faced by start up is hiring as new entrants are
willing to have brand name. Other issues even after hiring is training for
digital marketing as there are no reliable skill set available in market.
• 5 years down the line Mr. Pillai wants to see The small big ideas in top 3
agencies of India.
• Mr Pillai credits the family support for achieving the entrepreneur success.
• First thing at office is to greet the team.
• Likes most about the job is Freedom
• Least liked thing about the job is hectic schedule.
• Strength – Connect a lot with the people.
• Weakness – Inability to make extremely cut throat decision.
• Mr Pillai in one word – Passionate
• The small big ideas in one word – Dream.
• If not Small big ideas than he would have pursue teaching and travelling.
SWOT analysis of digital marketing industry.
• Strength – Cross learning about different business.
• Weakness – Infrastructure within organization and industry.
• Opportunities – Easier for smaller players to enter this industry as it
requires less capital.
• Threat – Unskilled new entrances creating price discrepancy in industry.
PRO’S – Fast growing industry as very thing is getting digitalize.
Things he look before recruiting new employees.
- Attitude before aptitude. The willingness of employee to work in start up
is important.
- Go – getter behavior to meet the targets and over-come the hurdles.
• Digital marketing industry in India will create job opportunities
Key learnings by Mr Pillai.
-Grab all opportunities.
- Network is Networth which had learned in Weschool during his
curriculum was the most important.
-Think on what next big project you want to take.
- Be a great human being as Karma plays a big role.
3. Mrs Debadutta Upadhyay
Founder and CEO, Timesaverz.com
About Mrs Upadhyay.

• She was a student of journalism after which start a career

from Times of India sales team.

• Overachieved the targets was habit of Debadutta based on

learning she received from TOI was make things happen
because of you which can make you irreplaceable.

• The learnings help her to start an entrepreneur journey.

Early stage of Timesaverz.com

• Incorperated in 2012 with an ex-employee of TOI.

•Timetasker a western based start up started getting some attention globally which
made Debadutta and her cofounder
to replicated the same idea in India.
•Research as per the founders say that there are 300 million app users who buy online
stuffs annually and around 12 million daily in and out.
•At 24 months old company provides services such as cleaning , carpentar,
plumber,electrication and repairing.
•Has more than 1000 partners which has helped to achieve 30% repeat orders.
•First sale was done to intermediate home maker Suri Sinha for electrification which
help them to achieve doors to B2B business model.
•First customer lost was from Juhu for service of aquarium cleaning which was not
available at the early stages of the company.
•Customers responses regarding expansion in different cities created confidence to
Impact of Start up in life
• Start up has helped to become more realistic about targets.
• Gave recognition as a leader of team that will bring change in the life of others
• Needs a strong support from the family to be a successful entrepreneur.
All about Timesaverz.com
• Currently available in three metro cities consisting the team of 50 employees which
is plan to double in size in a month.
• Revenue model is based on commission of 80-20, where 80% goes to the vendor or
partner and 20% to the company to meet all the marketing expenses.
• Working culture in Timesaverz is open where each individuals are allowed to give
inputs but also take accountability of their primary responsibilities.
• Timesaverz.com has standartized rates of home services as workers charge
differently depending upon the location has been change and become transparent.
How do you find right employees.
• Attitude over aptitude because as start up the employee has to have clear vision
towards the company and should be very clear before joining has it is way different
than their past experience.
• Go-getter attitude is the must.
• Multitasking ability, quick learner to the appropriate skills related to job
All about Mrs Debadutta.
• First thing she usually do after entering the office is she drinks a glass of water.
• Things she likes about the job is whole sense of benefits to the society.
• Things she don’t like in job is nothing as she loves every aspects of the business and as a
feeling of ownership and responsibility.
• She sets daily goals which are meant to achieved by any cause. Daily goals includes
personal goals too.
• First salary she received in TOI was 5000.
• Strength – Perseverance
• Weakness – impetuousness
• One of her bad decision had slowed down the growth of the company which was realized
at an early stage.
• Steve Jobs is the role model as an Entrepreneur.
• 5 years down the line she is willing to retired with a timesaverz.com as a brand run by the
• Debadutta at different age
- 18 years old was a daydreamer.
- 25 years old was Impetuous
- 30 years old realistic.
Key learnings by Debadutta
Never have the fear to into unknown. Don’t let others dream for you.
Latest Happenings in the business world

 +British industrialist Sanjeev Gupta’s privately owned GFG Alliance has signed
a deal to acquire US-based steel wire producer Keystone Consolidated
Industries (KSI) for $320 million. The GFG Alliance, whose assets spans
industrials group Liberty House and energy group SIMEC, is a growing
commodities conglomerate that been snapping up distressed steel, aluminium
and energy assets around the world.
 In October, it bought steel plants in the Czech Republic, Romania, Macedonia
and Italy from top global steelmaker ArcelorMittal in a deal that doubled its
worldwide steel-rolling capacity to 15 million tonnes.
 It also owns a US-based steelworks in Georgetown.
 Some investors have questioned the extent of Gupta’s funds, and his cashflow.
GFG Alliance has said its accounts show core earnings of $500 million in 2017,
versus $165 million a year earlier.
 It said the KCI deal, which will take its total US steelmaking capacity to 1.8
million tonnes, is financed by an asset-backed loan from two North American
banks and a term loan from BlackRock Financial Management Inc.
 “GFG will contribute equity and its unencumbered Liberty Steel Georgetown
plant to the transaction,” the company said in a statement.
 GFG was advised by Deutsche Bank Securities Inc., Wyelands Capital and
Norton Rose Fulbright on the KCI transaction.
 The capital put in by alternative investment funds (AIFs) has risen to nearly Rs
75,000 crore at the end of April-June quarter of the current fiscal, a surge of 90
percent from the year-ago period.
 AIFs are a class of pooled-in vehicles for investing in real estate, private equity
and hedge funds and over 270 such funds are registered with the Securities and
Exchange Board of India (Sebi) since 2012.
 The investment made by AIFs stood at Rs 74,893 crore during the three months
ended June 2018, much higher than Rs 39,308 crore invested in the same quarter
last year, according to latest data available with Sebi.
 At the end of March quarter, capital infused by AIFs was at Rs 61,400 crore.
 The category I AIFs poured in Rs 8,955 crore, category II Rs 41,710 crore and
category III Rs 24,228 crore.
 AIFs include private equity and debt funds or fund of funds.
 The regulator, in May 2012, notified the guidelines for this class of market
intermediaries. At the end of December 2012, they pumped in just Rs 20 lakh,
which has now jumped to close to Rs 75,000 crore.
 AIFs are funds established or incorporated in India for the purpose of pooling
in capital from Indian and foreign investors for investing as per a pre-decided
policy. Under the Sebi guidelines, AIFs can operate broadly in three
 The category-I AIFs are those funds that get incentives from the government
and regulators and include social venture, infrastructure and venture capital
 The category-III AIFs are those trading with a view to making short-term
returns and include hedge funds. The category-II AIFs can invest anywhere in
any combination, but are prohibited from raising debt, except for meeting
their day-to-day operational requirements. These

 The assets under management (AUM) of exchange-traded funds (ETFs) — both

equity and debt — has seen a tenfold jump in the past three years. At the end
of October, equity and debt ETF AUM in India stood at Rs 895 billion.
 Three years ago, it stood at Rs89 billion. Global ETF AUM recently crossed the
$5-trillion mark. “ETF is a low-cost investment product and provides easy
diversification. The NSE is positive on the growth prospects of ETFs in India,
and is closely working with all stakeholders,” said Vikram Limaye, managing
director and chief executive officer, NSE, during the India ETF Conference
2019. Indices, provided by NSE's Nifty, account for 76 per cent of the ETF
AUM, the exchange said in a release. “ETF route shall now be increasingly
used by various stakeholders, including by the government, to continue
monetising their holdings,” said Atanu Chakraborty, secretary, Dipam. He said
the government might look at launching another tranche of the Bharat 22 ETF.
 Further, Chakraborty said the government's move to reduce its stake in Pawan
Hans was at an advanced stage. The Dipam secretary said the government
would achieve its disinvestment target of Rs 800 billion.
 ETF is a basket of securities traded like individual stocks on an exchange.
ETFs can track indices of various asset classes such as equity, fixed income,
 First ETF in India was launched in December 2001. However, the ETF segment
got a boost in 2014, when the government decided to divest in Central Public
Sector Enterprises (CPSEs) through the ETF route. The CPSE ETF is
benchmarked to NIFTY CPSE Index. Since then, the government has mobilised
about Rs350 billion through two ETFs - CPSE ETF and Bharat 22 ETF.
 58% consumers say they view brands on social media if they offer deals and
 A KPMG report on customer insights titled ‘Me, My Life, My Wallet’ claims that
financial security, identity, data, and privacy are on the priority list of emerging
consumers in India and across the globe. The report looks at the last two decades
that have seen milestones such as the population crossing the billion people mark,
the arrival of Facebook, the implementation of demonetisation and the roll-out of
GST as factors that have influenced India's spending classes. One key takeaway in
the last few years is that more than half people surveyed would rather lose their
wallets than their cell phones even as audiences become smarter about how they
use the internet to buy goods.
 26% say they chose to disconnect from the internet periodically
 43% of that number say they do so because they need a break
 32% say they switch off because they were missing out on life
 58% say they view brands on social media if they offer deals and discounts
 13% say they view brands on social media if they "showcase cool content"
 26% Better customer experience & personalisation
 24% Better products & service
 21% Better security
RISE 15% IN Q1 TO RS 33000 CRORE
 Equity mutual funds saw inflow of nearly Rs 33,000 crore in the first quarter of the current
fiscal, a surge of 15 percent year-on-year, underpinned by strong participation from retail
investors, especially in small towns.
 In comparison, equity funds, which also include equity-linked saving schemes (ELSS) and
arbitrage funds, saw net inflow of Rs 28,332 crore in the April-June period of last financial
year, according to Association of Mutual Funds in India (Amfi).
 "'Mutual funds sahi hai', the investor awareness campaign being run by Amfi under guidance
from Sebi, has generated a lot of interest among potential investors, who are now looking at
mutual funds as a preferred investment option," Amfi Chief Executive NS Venkatesh said.
 "We are confident that mutual funds will continue to see strong inflows, despite the recent
volatility. Inflows through the Systematic Investment Plan route (SIP) from retail investors
and flows from B30 cities, continue to remain robust," he added.
 Echoing similar views Kaustubh Belapurkar, director Manager Research at Morningstar said
that flows into equity funds remain strong through the year. Despite markets being volatile
since the start of 2018, investors are taking a long term view in equities.
 "SIPs continue to be strong contributor with the monthly SIP numbers
currently standing at Rs 7,300 crore. We expect this trend to continue going
forward as investors are starting to acknowledge the long term wealth
creation potential of equities, he added.
 SIP is an investment vehicle that allows investors to invest in small amounts
periodically instead of lump sum. The frequency of investment is usually
weekly, monthly or quarterly
 Individually, in the first quarter of the current financial year, equity mutual
funds (MFs) saw a net investment of Rs 12,409 crore in April, Rs 12,070 crore
in May, Rs 8,237 crore in June, taking the total for the quarter to Rs 32,716
crore, the data showed.
 Overall, investors have put in close to Rs 1.4 lakh crore in mutual fund
schemes during the quarter under review.
 The strong inflows have pushed the asset base of equity mutual funds (MFs)
by 33 percent to Rs 7.86 lakh crore at the end of June this year, from Rs 5.91
lakh crore a year ago.
 Leading stock exchange BSE today said its mutual fund distribution platform has witnessed an over
two-fold jump in number of transactions to 98 lakh with a total value of Rs 50,400 crore in first four
months of the ongoing fiscal.
 The platform -- BSE Star MF -- had processed 37.71 lakh transactions amounting to Rs 33,190 crore
in the April-July period of 2017-18, the exchange said in a statement.
 Currently, BSE StAR MF contributes over 26 percent of total financial transactions.
 "BSE StAR MF has experienced a growth of 154 percent in first four months of financial year 2018-19
with over 97.73 lakh orders were process amounting to Rs 50,400 crore," the exchange noted.
 The exchange's platform has a distribution network of over 13,500 registered members and more
than 2 lakh member associates on its network across the country. Besides, it is adding over 2,000
mutual funds distributors per month.
 According to the bourse, the simplicity and robustness of BSE StAR MF exchange infrastructure has
encouraged many distributors to register record systematic investment plans (SIPs) in a single day.
 SIP is an investment vehicle that allows investors to invest in small amount periodically instead of
lump sum. The frequency of investment is usually weekly, monthly or quarterly. It is similar to a
recurring deposit where investors deposit a small or fixed amount every month.
 Earlier, Forbes listed top 10 blockchain companies to watch out for in 2018.
 The latest IDC report has also given blockchain spending forecast for 2022
indicating that the US will be a key market.
 Blockchain spending is forecast to reach $11.7 billion in 2022 with a five-year
CAGR of 73.2 percent throughout the 2017-2022 forecast period.
 Regulatory concerns and industry standards will hinder widespread adoption as
governments around the globe work with enterprises to formulate policies and
 “Cross-business collaboration and blockchain interoperability are emerging as key
aspects in the growth of the distributed ledger technology (DLT),” said Stacey
Soohoo, research manager with IDC’s Customer Insights & Analysis team.
 US will make more than 36 percent of worldwide spending in blockchain
investments throughout the forecast.
 Western Europe will be the next largest region for blockchain spending,
followed by China and Asia Pacific (excluding Japan and China).
 Financial sector’s blockchain spending will be 552 million in 2018, driven
largely by rapid adoption in the banking industry.
 The distribution and services sector will be spending $379 million in 2018 on
blockchain – driven by strong investments from the retail and professional
services industries.
 Manufacturing and resources sector will be spending $334 million in 2018 on
blockchain — driven by the discrete and process manufacturing industries.
 IT services and business services will account for roughly 70 percent of
blockchain spending throughout the forecast.
 Private equity investments witnessed a positive trend in both value and volume
terms, with 81 deals garnering $2.1 billion in July driven by big ticket deals.
 According to a Grant Thornton report, following the significant uptrend in July PE
investments, the deal tally for the first seven months of this year totalled at
$11.51 billion, up 20 per cent over the year ago period, thanks to increased
appetite for big ticket funding by companies to fuel their expansion plans.
 "PE deals recorded a robust 37 per cent and 72 per cent increase in volumes and
values respectively in July 2018 as compared to July 2017," Grant Thornton India
LLP Director Pankaj Chopda said.
 He further said that large ticket investments to support cross-border acquisition
and in focused sectors drove the investments and start-ups, real estate, e-
commerce, and pharma, healthcare and biotech were the key sectors during July.
 Going forward deal activity is expected to be bullish for the rest of the year.
 "Significant amount of dry powder among global private equity firms and
positive reforms in sectors' potential of yielding high returns is expected to
make India Inc a favourable destination for PE investments," Chopda said.
 A sectorwise analysis showed that start-ups dominated investment landscape
as this space accounted for 57 per cent of total investment volumes.
 Fintech and data analytics and AI were the active segments with six deals
each, followed by the retail and discovery platform space with five
investments each.
 To fund the largest acquisition of Arysta Lifescience Inc, UPL Ltd raised $1.2
billion, marking the largest funding so far in 2018.
 The report further noted that sectors such as real estate, e commerce and
pharma also attracted investments of over $100 million, indicating an
encouraging trend.

 Private sector lender Bandhan Bank has backed out of the race to acquire PNB Housing
Finance, making it one of the major drop-outs, according to sources close to the matter.
 Bandhan with about 90% weightage on microfinance in terms of loan outstanding was initially
keen to acquire the Punjab National BankNSE 6.09 % promoted housing finance company as it
would have allowed the three-year old lender to diversify its portfolio.
 But it backed out in the last minute and did not submit the non-binding offer, the source
 The acquisition would also have helped Bandhan to pare promoter’s stake to 40%. Bandhan
Financial Holdings, which is the promoter, currently owns 82.28% in the bank.
 Bandhan Bank Managing Director Chandra Shekhar Ghosh did not respond to calls or text
messages till the press time.
 Canadian Pension Plan Investment Board and KKR are among those who didn’t submit the
initial offer to acquire the publicly listed deposit taking housing finance company, according
to reports.
 The proposed sale shares assumes importance for PNB’s turnaround as it
expected to garner about Rs 7,000-8,000 crore through its 33% share-sell. The
government has told state-owned banks weighed by pile of non-performing
assets and erosion of capital to offload non-core business.
 Private equity firm Carlyle Group holds another 33% in the housing finance
company and is looking to sell its stake too.
 The offers are expected to value the housing mortgage lender closer to Rs
24,000 crore.
 Bandhan Bank’s loan portfolio grew 52% year-on-year to Rs 32,590 crore while
deposits grew 37% annually to Rs 30,703 crore at the end of June.
 Bandhan’s share price fell 1.25% to Rs 613.10 Wednesday on BSE while PNB
Housing dipped 0.7% to Rs 1292.35 on a day which saw Sensex rising 0.81% to
37717.96 points and the rupee recovering 50 paise to 72.19 against the dollar.
 Private sector lender Yes Bank said Friday it will raise up to Rs 3,042 crore by
issuing Basel-III compliant bonds.
 The capital raising committee of the board of the bank approved issuing 30,420
rated listed non-convertible redeemable unsecured Basel-III compliant tier II bonds
of Rs 10 lakh each aggregating to Rs 3,042 crore, Yes Bank said in a regulatory
 Both the issue opening and closing date is 14 September 2018.
 The bonds, set to mature on 15 September, 2028, carry a coupon rate of over 9.11
percent payable annually.
 The bonds have been rated AAA and AA+ with a stable outlook by Care Ratings and
Ind-Ra, which means they carry the highest degree of safety on timely servicing of
financial obligations.
 To comply with the global Basel-III capital regulations, banks need to improve and
strengthen their capital planning processes.
 These norms are being implemented to mitigate concerns on potential
stresses on asset quality and consequential impact on performance and
profitability of banks.
 Indian banking system has been implementing Basel-III standards in phases
since April 1, 2013. The banks are expected to fully implement these norms
by March 2019.
 This will align the full implementation of Basel-III in India closer to the
internationally agreed date of 1 January 2019.
 Yes Bank shares closed 2.75 per cent up at Rs 323.10 on BSE.